Michelle Collett
Morley
Summary
With 8 years of dedicated experience in customer service, I've cultivated expertise in delivering empathetic and patient support to clients, skillfully addressing issues, overseeing logistics, and ensuring the smooth execution of international transactions. Following a career break devoted to prioritising my health, I am delighted to convey my readiness and enthusiasm to resume my professional journey and contribute effectively in the working world.
Overview
10
10
years of professional experience
Work History
Export Customer Service Administrator
Lonza
11.2007 - 08.2012
- Managed and maintained relationships with international clients, addressing inquiries and resolving issues promptly
- Coordinated and tracked shipments, ensuring accurate documentation and timely delivery
- Liaised with various teams, including sales and logistics, to ensure the smooth running of processes and optimize customer satisfaction
- Prepared and processed export documentation, including invoices, packing lists, and customs declarations
- Handled order processing and ensured compliance with trade regulations.
Customer Service Officer
Vision Alert Automotive
04.2005 - 10.2007
- Aided clients in France and in other European countries, answering questions and problems, and offering product information
- Maintained accurate records of customer interactions and inquiries
- Collaborated with the sales team for customer information and smooth running of the orders
- Liaison with the shop floor and warehouse to make sure the orders were correct and delivered in a timely manner.
Reservation Support Co-ordinator
French Life Holidays
12.2002 - 03.2005
- Daily dealings with hotels and apartment agents in France
- Problem solving client bookings when they arrive in resort
- Receiving hotel closeouts and inputting these onto the system
- Resolving client queries prior to the client’s holiday.
Education
High School Diploma -
Groundwork Learning Centre
Morley, United Kingdom01.2024
BA Hons in Professional Language Studies - undefined
Leeds Metropolitan University
Leeds, West Yorkshire09.2002
A-Levels - undefined
Toll Bar Sixth Form
Grimsby, Lincolnshire09.1998
Skills
- Good communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Team player as well as able to work on my own
- Knowledge of French, German and Spanish
- Data Entry
- Computer Skills
- Calm Under Pressure
- Critical Thinking
- Microsoft Word
- Flexible and adaptable to meet business needs
References
Available upon request.
Timeline
Export Customer Service Administrator
Lonza
11.2007 - 08.2012
Customer Service Officer
Vision Alert Automotive
04.2005 - 10.2007
Reservation Support Co-ordinator
French Life Holidays
12.2002 - 03.2005
High School Diploma -
Groundwork Learning Centre
BA Hons in Professional Language Studies - undefined
Leeds Metropolitan University
A-Levels - undefined
Toll Bar Sixth Form
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