Michelle Coley
Louth,Lincolnshire
Summary
A detail-oriented professional with expertise in crisis handling, task prioritisation, and team leadership. Demonstrates strong communication skills and a positive attitude while ensuring health and safety compliance in all operations. Proficient in computer literacy and ERP systems, with a proven ability to manage tasks effectively and maintain attention to detail. Committed to driving operational excellence and fostering collaborative environments that achieve organisational goals.
Overview
19
19
years of professional experience
Work history
Supervisor
ASDA Express
04.2024 - 01.2026
- Supervising store during manager's absence.
- Payroll - verifying weekly hours, implementing necessary amendments.
- Managed long-term and short-term sickness by coordinating documentation with HR.
Arranged cover for short-term sickness to maintain operational continuity. - Facilitate daily banking and manage change ordering as required.
- Conduct weekly sales discussions with RM.
- Producing weekly and monthly figures for submission to head office.
- Regular compliance assessments.
- Daily gap audits, to support electronic ordering.
- Manual procurement of third-party inventory.
- Coordinating delivery of shop and fuel deliveries.
- Execute regular inventory audits.
- Implementing promotions and pricing adjustments.
- Reorganising product display using revised planograms.
- Addressed stock wastage through proactive measures ensuring minimal waste percentage.
- Aiding team with query management.
- Onboard and mentor new team members.
Production Operative
Wolds Manufacturing - Louth
Louth
03.2020 - 03.2024
- Achieving production targets.
- Wrapping and packaging products.
- Assessing products to ensure adherence to quality criteria.
- Wrapping pallets, set for dispatch.
- Inputting pallet details, records.
- Ensuring cleanliness of work station.
- Communicating issues to supervisor.
- Adhering to health and safety regulations.
- Managing tasks on production line.
- Operating and maintaining machinery - performing daily assessments.
Sales Assistant
EG Group - Louth
Louth
08.2019 - 03.2020
- Cash management.
- Maintaining cleanliness and tidiness of store environment.
- Maintain hazard-free conditions on forecourt.
- Providing excellent customer service.
- Collaboratively engage within team environments while exercising independent initiative.
- Ensuring complete stock rotation.
- Covering shifts for team members.
- Restocking inventory.
Receptionist
Louth dental care - Louth
Louth
02.2019 - 08.2019
- Assisting patients and visitors.
- Processing patient payments.
- Reconciliation of cash.
- Key holder responsibility.
- Handling patient calls.
- Monitoring emails.
- Facilitate registration process for new patients.
- Utilising computer system for booking, switching, and cancelling appointments.
- Executed general administration duties including photocopying, scanning, faxing, and printing.
Managed photocopying, scanning, faxing, and printing tasks to support operations. - Ensuring reception area remains tidy, orderly and well-stocked.
- 12. Routine safety inspections.
Customer Service Assistant
WHSmith - Louth
Louth
10.2013 - 02.2019
- Cash management.
- Key holder.
- Coordinating deliveries.
- Maintaining store cleanliness and tidiness.
- Facilitating outstanding customer service experiences for customers
- Collaborate effectively within a team while demonstrating strong initiative
- Ensuring optimal stock rotation.
- Assisting with shift coverage.
- Implementing price changes.
- Upselling.
- Processing customer orders.
- Restocking inventory.
- Responding to telephone inquiries.
- Supporting store visitors with product inquiries and assistance.
Arcade Attendant
Inspire Gaming Ltd - Mablethorpe
Mablethorpe
06.2011 - 11.2011
- Providing assistance to customers and colleagues when necessary.
- Maintaining full stock levels of machines for subsequent shift workers.
- Assisting with tasks beyond assigned responsibilities.
- Ensuring workplace tidiness and elimination of potential hazards.
Customer Service Assistant
The Co-operative Group - Mablethorpe
Mablethorpe
03.2009 - 02.2010
- Delivering exceptional customer service to ensure complete satisfaction.
- Collaboratively contributing to team efforts while employing own initiative.
- Maintaining cleanliness, tidiness, and safety throughout store environment.
- Ensuring full rotation of stock.
- Filling in for absent coworkers.
Customer Service Assistant
Bourne Leisure, Haven
08.2006 - 11.2008
- Collaborated effectively within a team to ensure timely task completion.
- Ensuring customer needs were fully satisfied.
- Covering shifts for colleagues.
- Ensuring optimal stock rotation.
- Delivering refreshments to customers.
- Upselling.
- Ensured store maintained cleanliness, organisation, and safety standards.
Education
GCSE - Childcare
Monks Dyke Tennyson college
Mablethorpe, Lincolnshire 09.2005 - 07/2006
GCSE - English Language
Monks' Dyke Tennyson College
Mablethorpe, Lincolnshire 09.2005 - 07/2006
GCSE - English Literature
Monks' Dyke Tennyson College
Mablethorpe, Lincolnshire 09.2005 - 07/2006
GCSE - Maths
Monks' Dyke Tennyson College
Mablethorpe, Lincolnshire 09.2005 - 07/2006
GCSE - Science
Monks Dyke Tennyson college
Mablethorpe, Lincolnshire 09.2005 - 07/2006
Skills
- Crisis handling
- Task prioritisation
- Computer literacy
- Positive attitude
- Health and Safety Compliance
- Communication skills
- Team Leadership
- Attention to Detail
- Knowledge of ERP systems
Affiliations
- Baking
- Nature walks
- Travelling
References
References available upon request.
Timeline
Supervisor
ASDA Express
04.2024 - 01.2026
Production Operative
Wolds Manufacturing - Louth
03.2020 - 03.2024
Sales Assistant
EG Group - Louth
08.2019 - 03.2020
Receptionist
Louth dental care - Louth
02.2019 - 08.2019
Customer Service Assistant
WHSmith - Louth
10.2013 - 02.2019
Arcade Attendant
Inspire Gaming Ltd - Mablethorpe
06.2011 - 11.2011
Customer Service Assistant
The Co-operative Group - Mablethorpe
03.2009 - 02.2010
Customer Service Assistant
Bourne Leisure, Haven
08.2006 - 11.2008
GCSE - Childcare
Monks Dyke Tennyson college
09.2005 - 07/2006
GCSE - English Language
Monks' Dyke Tennyson College
09.2005 - 07/2006
GCSE - English Literature
Monks' Dyke Tennyson College
09.2005 - 07/2006
GCSE - Maths
Monks' Dyke Tennyson College
09.2005 - 07/2006
GCSE - Science
Monks Dyke Tennyson college
09.2005 - 07/2006