Michelle Cartwright
Portsmouth,United Kingdom
Summary
Career break and returned after travel in Australia. Former account manager at Head Rush Technologies, specialising in selling adventure products & services to facilities within the UK & Europe. Proven track record in relationship building, identifying customer needs, and generating new business opportunities to enhance customer portfolios. Extensive experience in customer service and retail, with strong skills in allocations, inventory management and distribution operations.
Proficiency in Microsoft Office, Oracle, HubSpot, and Sage. Strong team player with proven ability to work independently. Committed to achieving career goals while maintaining high standards of work. Demonstrates a methodical approach to task prioritisation and continuous skill development.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Stockroom Associate
Next
Havant, Hampshire
2025.09 - 2026.01
- Accurately processing stock quickly and to the highest standard
- Facilitated smooth flow of goods from stockroom to shop floor by swiftly restocking shelves as needed
- Tagged and labelled incoming stocks appropriately for easy identification and retrieval
- Liaised with sales team to ensure sufficient floor supply, optimising store performance
- Improved stock room efficiency by organising inventory in a systematic manner
- Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room
Account Manager
Head Rush Technologies
Sheffield, South Yorkshire
2024.08 - 2025.08
- Sell products & services throughout the UK, through face to face appointments, virtual meetings, calls & emails
- Meet & exceed team revenue targets & personal KPI’s
- Build relationships with customers, identify needs, overcome objectives to identify new & existing accounts
- Negotiated contracts to secure profitable deals
- Prepare quotes, invoices & contracts in a timely manner
- Research & identify new business opportunities
- Provide operator training courses on auto belays
- Utilise CRM systems to increase efficiency, providing detailed information
- Attend trade shows, conferences & events
- Remote/ Field
- Negotiated contracts to secure profitable deals.
Allocator
UGG & HOKA
London, City of London
2022.11 - 2024.07
- Responsible for the end-to-end allocation process of 8 full price stores
- Increased efficiency by streamlining allocation processes
- Ensure delivery in line with planned marketing drop dates
- Complete weekly stock requests for all stores utilising the relevant reports to confirm ranging
- Create stock reports to identify store capacities effectively, ordering replenishments when necessary
- Review and maintain systematic stock movements (transfer to outlets & return to warehouse)
- Analyse and react to sales patterns to ensure stores have the right stock at the right time
- Collaborate with the relevant teams to ensure the smooth running of channels (retail, buying, visual merchandising, logistics)
- Up load all full pricing & sale prices for stores in the UK & Europe
- Create and maintain a meaningful relationship with store teams to understand the brands best and worst selling lines
- Assist and support the planning team with SOH trade reporting, sell thru and size curve analysis as well as any ad hoc analysis
- Allocate to new stores openings & HOKA events
- Support at HOKA events, including London Marathon, Hackney Half
- London/ Hybrid
Quality Control Supervisor, DC Operative & Goods Inbound
FatFace
Havant, Hampshire
2020.10 - 2022.10
- Supervise and lead a team of staff in line with daily/weekly business objectives
- Priorities daily & weekly workload to achieve business objectives
- Ensure efficient day-to-day operations of the QC & Goods In office
- Monitor the goods in diary & select products for QC inspections
- Maintain a commercial standard for goods allocated to store through QC checks
- Monitor & share findings with garment techs/ buying team
- Ensure movement of stock is communicated to relevant teams
- Provide daily handovers of work completed, identify any issues found & suggest solutions
- Manage re-works & return to manufacturers with 3rd parties
- Investigated customer complaints and concerns related to product quality and implemented corrective actions
- Process Gold Seals for inventory management and stock accuracy
Education
Bachelor of Arts - Tourism & Marketing
University of Derby
Derby 1998.09 - 2001.06
GNVQ Advanced - Tourism & Leisure
Bournemouth College
Bournemouth, England 1996.09 - 1998.06
Skills
- Task prioritisation
- Multitasking in fast-paced environments
- Organisational and time management skills
- Timely allocation planning
- Delivery schedule management
- Stock availability monitoring
- Sales analysis and trend identification
- Cross-functional collaboration
- Visual merchandising expertise
- Teamwork and collaboration skills
Certification
NVQ Levels 1 & 2 in Retail
NVQ Levels 1 & 2 in Customer Service
References
References available upon request.
WORK EXPERIENCE
I worked as an Allocator for Deckers Brands & worked on the HOKA & UGG planning team. As an Allocator I was responsible for the distribution of stock to full price stores in the UK & Europe, by ensuring accurate & timely allocations are carried out in line with distribution targets. I ran weekly stock availability reports & analysed sales to identify the best products to maximise individual store performance. I attended weekly regional retail store management calls & visited stores to gain feedback on products, identify best & worse sellers & make suggestions on products to meet there customer portfolio. At the end of the season I coordinated stock to be transferred from full price stores to outlets or returned to warehouses. I worked alongside the buying, marketing & visual merchandising team, to ensure products are launched in line with global campaigns. I worked alongside the wider team & pre-allocated to new store openings & HOKA events in the UK & Europe.
HOBBIES & INTERESTS
Health & fitness is a big part of my lifestyle. I regularly climb, gym, swim, walk, hike & paddle board in the summer. I started to crochet plushies last year & set up an online Etsy shop & sell my products in person at craft markets. Additional interests include socialising/ coffee with friends, enjoying the great outdoors and I love to travel & gain new experiences.
Timeline
Stockroom Associate
Next
2025.09 - 2026.01
Account Manager
Head Rush Technologies
2024.08 - 2025.08
Allocator
UGG & HOKA
2022.11 - 2024.07
Quality Control Supervisor, DC Operative & Goods Inbound
FatFace
2020.10 - 2022.10
Bachelor of Arts - Tourism & Marketing
University of Derby
1998.09 - 2001.06
GNVQ Advanced - Tourism & Leisure
Bournemouth College
1996.09 - 1998.06