Michelle Carroll
London
Summary
Experienced professional with focus on library management and information services. Capable of transforming library spaces into community hubs through innovative programme development and resource management. Skilled in digital cataloguing, archival research, and user education, ensuring seamless access to information for all patrons.
Overview
16
16
years of professional experience
Work history
Librarian Assistant
The British Library
London
11.2017
- Provide a warm welcome to all customers and create a positive first impression of the library
- Shelve books and maintain shelf order; handle customer queries; work as part of a team and multi task
- To provide assistance with maintenance and circulation of the collections and shelving, storage and security of items in the library room
- Assisting users in locating books; explaining library policies and procedures.
Box office assistant
The British Library
London
11.2012 - 11.2017
- Customer service and serving on sales desk, selling tickets to exhibitions and events - till duties and cash handling, Issue & collection of audio guides, assisting in queue management and with ticket kiosk activity and enquiries
- Providing basic information around the public programme and events
- Supporting exhibitions entrance and exit processes
Gallery assistant
Seyner Benson
London
12.2011 - 03.2012
- Agency based work; go to various museums and galleries in London and g area, provide customer service and assist in any queries, take care of the cleanliness in and around the gallery, security of the art works, and managing the gallery
Hotel Receptionist
Park Plaza Riverbank
04.2011 - 10.2011
- Check-in & check- out, Taking reservations by phone & walk in, exceeding guests expectations, complaint handling, foreign currency exchange, practical use of Opera PMS, up selling & loyalty card enrolments, completing ledgers & trace reports
Hotel Guest Representative
Trafalgar Tours
03.2009 - 11.2011
- Travel to various hotels to meet & greet guests, advise guests how to make the most of their stay in London, providing excellent customer service, theatre bookings, upselling, sell excursions, book transfers & assist with any problems, basic admin duties
Hotel Guest Representative
Cosmos
04.2008 - 10.2008
- Meet and greet guests, prepare paperwork/schedules/timetables, assist with travel arrangements for guests, ensure luggage is handled efficiently, selling excursions, dealing with complaints
Receptionist
Primetime Recruitment
02.2005 - 01.2008
- Organising meetings; diary management, Sorting incoming and outgoing mail, answering the telephone; making calls; take messages, dealing with queries; register new clients, keeping in house database up to date
Box office assistant
Hackney Empire
03.2002 - 10.2004
- Customer service, cash handling, distributing flyers/promoting events, selling theatre tickets, work as part of a team
Timeline
Librarian Assistant
The British Library
11.2017
Box office assistant
The British Library
11.2012 - 11.2017
Gallery assistant
Seyner Benson
12.2011 - 03.2012
Hotel Receptionist
Park Plaza Riverbank
04.2011 - 10.2011
Hotel Guest Representative
Trafalgar Tours
03.2009 - 11.2011
Hotel Guest Representative
Cosmos
04.2008 - 10.2008
Receptionist
Primetime Recruitment
02.2005 - 01.2008
Box office assistant
Hackney Empire
03.2002 - 10.2004
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