Michelle Burling
Maidstone,Kent
Summary
Hardworking individual experienced in painting and related work. I have good sales experience and customer care skills.
Overview
34
34
years of professional experience
Work history
Construction painter and decorator
Self Employed
, Kent
04.2014 - 01.2024
- Read and interpreted specifications to accurately determine required materials for painting job.
- Optimised painting results, repairing cracks and holes in walls before application of paint.
- Improved durability of paint, applying varnish and coatings to provide extra protection.
- Provided helpful, reliable and competent service to customers, resulting in [Number]% customer satisfaction.
Hairdresser
Hairways
Hythe, Kent
08.2008 - 01.2012
- Promoted and sold additional services and products, increasing salon revenue.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Answered [Number]+ phone calls daily to schedule appointments and advise on service options.
Lancome Beauty Counter Manager
Debenhams
Canterbury, kent
09.2000 - 01.2004
- Minimised long register queues by completing sales transactions quickly and accurately.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Handled diverse customer queries, providing accurate store, product and service information.
- Displayed and restocked merchandise by following brand guidelines.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Delivered exceptional beauty experiences, including product knowledge, [Type] applications, makeup and skincare lessons, [Type] and [Type] to [Number]+ customers per [Timeframe].
Telesales advisor
Consort Frozen Food
Ashford, Kent
03.1998 - 12.2000
- Answered [Number]+ telephone calls per day with professionalism.
- Advised customers on availability, pricing and location of products.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled in-person, email and mailed correspondence.
Purchase ledger clerk
TML
Folkestone, Kent
02.1990 - 12.1992
- Reviewed and recorded purchase card transactions, performing accurate monthly reconciliation to statements and producing [Type] spending reports.
- Managed supplier accounts within [System], including creating new suppliers, updating changes to details and maintaining an up-to-date approved supplier listing for maximum productivity.
- Input [Type] and [Type] data into spreadsheets, maintaining [Number]% accuracy and high level efficiency.
- Reconciled supplier accounts, investigating and resolving unknown or missing transactions via email, post and phone to minimise discrepancies.
Education
GCSEs -
The North School
Ashford 09/1984 - 07/1989
NVQ Level 2 - Hairdressing skills
City & Guilds
Ashford, Kent 07/2008 - 07/2009
NVQ Level 2 - Painting and Decorating
edexcel
05/2016 - 05/2017
The Open University
Milton KeynesSkills
- Paint removal techniques
- Excellent sealant skills
- Paint finishes
- Material selection
- Crack repairs
- CSCS card-holder
- Construction painting techniques
- Paint mixing and matching
- Caulking guns
- Wall and surface preparation
- Excellent customer care
- Domestic decorating
- Health and safety conscious
- Impeccable attention to detail
- Sanding and scraping
- Customer care
- Problem-solving
Timeline
Construction painter and decorator
Self Employed
04.2014 - 01.2024
Hairdresser
Hairways
08.2008 - 01.2012
Lancome Beauty Counter Manager
Debenhams
09.2000 - 01.2004
Telesales advisor
Consort Frozen Food
03.1998 - 12.2000
Purchase ledger clerk
TML
02.1990 - 12.1992
GCSEs -
The North School
09/1984 - 07/1989
NVQ Level 2 - Hairdressing skills
City & Guilds
07/2008 - 07/2009
NVQ Level 2 - Painting and Decorating
edexcel
05/2016 - 05/2017
The Open University
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