Michelle Brett

My current role is to help students secure work placements for their courses. I cover 3 different areas of curriculum. On a daily basis I have to prioritize situations that may arise, for example if a student is not attending placement we will have to act quickly to make sure that they are ok and there are no safe guarding issues, make sure that the employer is aware and put in a plan of action. For example if the student is ill for them to contact the employer.

Having a good communication skills is key, I am confident in speaking to people and problem solving where needed. I can think outside the box and am flexible to get the right outcome for all parties.

I can develop and deliver an outstanding provision, responsive to stakeholders’ needs, while remaining full compliant with the relevant legislation.

My role also involves:

• Liaising with Account Managers to help with sourcing employers for WEX and Industry Placements;
• Compiling reports for the Head of Faculty;
• Liaising with tutors to agree and review learning objectives for learners and employers;
• Keep an up to date, accurate and efficient records of students’ progress.
• Understanding and adhering to all Health and Safety policies and initiatives of the College.
• Supporting learners with completion of the Industry Placement in a timely manner.
• Develop and deliver training sessions as appropriate to learners’ needs.
• Overall coordination of all activities of Account Managers, tutors and students.
• Engage with current and new employers to build relationships to help students secure work experience
• Troubleshot potential problems before escalation, preventing major disruptions.
• Managed and prioritized varied and busy workload to meet deadlines.
• Adapted to unforeseen challenges with proactive, flexible approach.
• Administrate work placements on NAVIGATE system.

After having my first child I retrained and became a baby and pre-school swimming teacher. I teach babies from newborn up to pre school and really enjoy seeing both the parents and babies gain confidence in the water and have fun. I have a safeguarding qulalification and I have a lifesaving qualification that I renew every 2 years. I have worked for Swimtots, Southern Swim School, LWSA and have been working at Rusalka Swim school since May 2018.

I still teach 2 mornings a week for Rusalka swim school.

This role involved referencing tenants for managing agents. I would call previous landlords and managing agents for references, calling employers for references and checking the tenants credit history. We have to work to a high standard and check that we have correct information before deciding we can pass the application and also need to check passports and visas where applicable.

Maintaining a high customer service was very important and checking all information thoroughly to make sure the tenant was able to afford the rent.

I was employed by Mencap as a work preparation coordinator. This involved meeting adults with mild to moderate learning disabilities and helping them into work by finding work placements for them. I would speak with potential employers and secure a work placement for 6 weeks. During this time I would support them once a week to see how they were doing and if they needed to improve. At the end of the 6 weeks if there was a position available the person would go into paid employment and I could still offer support to them.

I had to use my customer service skills to secure placements, and interviews but also be organized to go to a lot of establishments supporting a number of people. Time management was key to support the service users.

I worked as a customer service advisor working in the motor insurance department. I have good communication skills and would take incoming calls regarding customer policies. Following this, I became a Team Manager. Managing admin team of 10 people, taking complaints where needed and making sure we were all up to date and providing a quality service.

• Ensured compliance with regulatory standards through routine audits and reviews.
• Developed policies that improved transparency in the claims process.
• Managed team conflicts for a more harmonious work environment.
• Developed effective communication channels, improving internal coordination.
• Identified areas of improvement in the claims handling process, resulting in increased efficiency.
• Improved customer satisfaction with thorough investigation of claims.
• Oversaw daily operations of the claims department, ensuring smooth workflow.
• Managed escalated customer complaints, resolving them effectively.