Michelle Boyle
Goffs Oak,Hertfordshire
Summary
With solid foundation in leadership and strategic thinking, I excel in guiding teams towards achieving organisational goals. My strengths lie in effective communication, problem-solving, and fostering collaborative work environments. I bring proven ability to adapt and deliver results, leveraging transferable skills from previous roles to drive success in senior management.
Overview
33
33
years of professional experience
Work History
Senior Manager
Chas R Lowe Estates
East Barnet, Hertfordshire
05.1997 - 04.2023
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Negotiated high-value contracts with suppliers and vendors, securing favourable terms and strengthening business relationships.
- Facilitated high-value property transactions to enhance client investment portfolios.
- Cultivated strong working relationships with vendors, buyers, solicitors, and surveyors to enhance collaboration and communication.
- Ensured compliance with money laundering data protection laws to safeguard client information.
- Spearheaded creation of sponsorship opportunities that fostered engagement with local community.
- Spearheaded the development of new products, overseeing research and design phases to ensure market competitiveness.
Beauty Specialist
The Laurels
East Barnet, Hertfordshire
06.1993 - 04.1997
- Booked client appointments and sent out reminder emails to avoid missed treatments.
- Led skincare workshops and seminars, educating clients on proper skin care routines and the benefits of professional treatments.
- Applied moisturising, exfoliation and peeling treatments to clients' skin.
- Performed a wide range of aesthetic treatments, including facials, chemical peels, and microdermabrasion, adhering to strict hygiene standards.
- Built and maintained positive working relationships with clients by delivering excellent customer service.
- Provided extensive knowledge to customers regarding appropriate treatment products best suited to hair and skin types.
- Processed customer cash and card payments with accuracy.
- Advised clients on treatments and products most suited to personal needs and desired outcomes.
- Helped book appointments by telephone or in-person to support reception staff.
- Delivered personalised beauty services and treatments based on client requests.
- Trained on new treatments, products and services to expand service offering.
- Performed pedicures, manicures, nail filing and nail varnish application.
- Responded promptly to customer email and phone communications.
- Provided consultations and obtained clients' informed consent forms before treatment start date.
- Used varied massage techniques, tailoring pressure to suit client needs.
Student
North London College
Enfield
09.1990 - 06.1993
- Achieved diploma in business studies, specialising in physiotherapy, anatomy, and skin procedures.
Timeline
Senior Manager
Chas R Lowe Estates
05.1997 - 04.2023
Beauty Specialist
The Laurels
06.1993 - 04.1997
Student
North London College
09.1990 - 06.1993