Michelle Boamah

• Consistently met and exceeded operational performance targets while maintaining high standards of productivity, accuracy, safety, and service quality.
• Monitored and coordinated incoming and outgoing shipments, ensuring deliveries and dispatches were processed accurately and efficiently.
• Managed trailer movements and ensured vehicles were prepared and ready for next-day dispatch.
• Coordinated driver loading and departure schedules, ensuring drivers completed loading and departed within the allocated 15-minute timeframe to support on-time deliveries.
• Proactively identified operational delays, safety concerns, and workflow issues, escalating and resolving problems promptly to minimise disruption.
• Worked closely with drivers, operational teams, and management to maintain effective communication and ensure smooth daily operations.
• Demonstrated strong time management, attention to detail, and problem-solving skills while working effectively in a fast-paced environment.

Saturday&Sunday

• Delivered friendly and professional customer service, assisting customers with product selection, enquiries, and purchasing decisions.
• Operated tills accurately, processing cash and card payments and issuing receipts efficiently.
• Maintained attractive and well-organised merchandise displays and monitored stock levels to ensure products were readily available.
• Used product knowledge and effective sales techniques to recommend products based on individual customer needs and preferences.
• Responded professionally to customer enquiries and concerns, helping to resolve issues and maintain a positive customer experience.

Tuesday&Thursday

• Provided administrative support to lawyers and paralegals, assisting with the organisation and maintenance of electronic and physical files.
• Administered the firm’s time-management software and provided day-to-day computer support to staff.
• Managed physical and digital filing systems, ensuring records were accurate, organised, secure, and easily accessible.
• Monitored office inventory and supported the timely ordering of supplies to ensure efficient use of company resources.
• Researched cost-effective suppliers and supported improvements to administrative procedures and office operations.
• Maintained accurate records and handled documentation professionally and confidentially.

• Delivered friendly and professional customer service, creating a welcoming environment and ensuring guest needs were met promptly.
• Managed customer enquiries, complaints, and conflicts calmly and professionally, working towards effective resolutions.
• Maintained accurate reservation records and ensured availability information was kept up to date.
• Communicated effectively with management and floor staff to support smooth and efficient service.
• Demonstrated strong time management and the ability to remain professional and organised in a fast-paced environment.

• Accurately picked, packed, labelled, and organised high-volume customer orders in a fast-paced environment.
• Consistently worked towards productivity targets while maintaining high standards of accuracy and quality.
• Prepared orders efficiently to support timely deliveries and maintain smooth warehouse operations.
• Responded professionally to customer enquiries and complaints, providing appropriate solutions where required.
• Maintained excellent attention to detail while working under pressure and meeting tight deadlines.

• Provided friendly and professional customer service, assisting customers with product selection, accessories, and purchases.
• Used product knowledge and sales skills to recommend suitable products and support customer purchasing decisions.
• Prepared and replenished merchandise on the sales floor, maintaining attractive and well-organised displays.
• Operated tills accurately, processing cash and card transactions and issuing receipts.
• Worked effectively as part of a team to maintain a welcoming, organised, and customer-focused store environment.

• Assisted with reception and general office duties, supporting the smooth running of daily school operations.
• Welcomed visitors, parents, and guests in a friendly and professional manner and directed enquiries to the appropriate staff members.
• Supported teachers with classroom preparation, student mentoring, tutoring, and homework assistance.
• Worked collaboratively with teachers and staff to support students and contribute to a positive learning environment.