Michelle Blackwell
Redditch,Worcestershire
Summary
Detail-oriented professional with expertise in Microsoft Office and strong written correspondence skills. Demonstrates proficiency in simultaneous task execution and client relationship management, ensuring effective office correspondence management and maintaining information confidentiality. Committed to leveraging these competencies to enhance organisational efficiency and support career advancement within administrative roles.
Overview
37
37
years of professional experience
1990
1990
years of post-secondary education
Work history
Office administrator
NHS Foundation Trust
Droitwich, Worcestershire
03.2023 - Current
- Cultivated a positive work environment through effective communication and collaboration.
- Resolved customer queries efficiently to enhance client satisfaction.
- Processed invoices and financial data with strong eye for detail.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
School Office Manager
Church Hill Middle School
Redditch, Worcestershire
08.2022 - 01.2023
- Oversaw daily operations to ensure seamless execution of office tasks.
- Updated office policies to align with evolving needs and regulatory requirements.
- Prioritised high-volume competing tasks to manage simultaneous projects within stringent timeframes.
- Oversaw team in producing work using advanced word processing and desktop publishing applications.
Customer Account Co-ordinator
Bromford Industries
Alcester, Warwickshire
12.2021 - 04.2022
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
Lead First Aider/Administrator
Trinity High School
Redditch, Worcestershire
11.2016 - 12.2021
- Prepared detailed incident reports accurately, providing valuable information for subsequent medical treatment.
- Comforted distressed individuals using empathy and good listening skills during tough times.
- Practised confidentiality whilst dealing with sensitive patient information .
- Carried out thorough injury assessments, identifying appropriate treatment.
- Documented injuries and treatment provided to maintain log records.
Project Manager
BT
Birmingham, Birmingham
04.1989 - 08.2009
- Led cross-functional teams to achieve project goals on time.
- Strengthened stakeholder relationships through regular updates and clear communication.
Education
Maths, English, Art, Commerce, Biology
Dormston Comprehensive
Sedgley, Dudley07.1989
Skills
- Proficient in Microsoft Office
- Strong written correspondence
- Simultaneous task execution
- Client relationship management
- Office correspondence management
- Information confidentiality
Timeline
Office administrator
NHS Foundation Trust
03.2023 - Current
School Office Manager
Church Hill Middle School
08.2022 - 01.2023
Customer Account Co-ordinator
Bromford Industries
12.2021 - 04.2022
Lead First Aider/Administrator
Trinity High School
11.2016 - 12.2021
Project Manager
BT
04.1989 - 08.2009
Maths, English, Art, Commerce, Biology
Dormston Comprehensive