Michelle Baxter

• I lead by example with realistic expectation of my team.
• Use forward planning for upcoming events and promotions.
• Coaching colleagues to up skill and reshape their mindset on what a good job looks like.
• Monitor deleted line flow to prevent accumulation and identify removal opportunities.
• Resetting modulars back to brief to focus on the quality and standards across the department.

Some responsibilities/skills I have learnt being Ambient Section Leader:

• Duty manager training
• Fire marshal training
• Managing and delegating tasks to colleagues (including writing daily handovers)
• Coaching colleagues and teaching them valuable skills and knowledge to improve their performance.
• Performance management: working closely with colleagues whether that's coaching on the shop floor, colleague huddles, or 1-1's. And providing them with feedback and guidance on how they can improve to fulfill their potential.
• Organised and directed twilight/night operations based on case rate. Evaluated relationship between night/twilight and day operations to enhance overall efficiency. Promoted strong communication across shifts to ensure timely completion of tasks. Addressed performance issues promptly to mitigate negative effects on overall operations.
• Product availability: keeping shelves stocked, doing gap scans, keeping Perpetual Inventory as close to accurate as possible to drive stock in and keep availability high.
• Having a customer mindset: Understanding the importance of high shop floor standards and their impacts. Whether that's having a fully faced shop, it being clean and cutter free, point of sale being correct, having an eye for the smaller details that have a big overall impact.
• Providing a friendly and helpful customer service, boosting customer satisfaction, encouraging them to return.
• Applying Health and Safety regulations to ensure a safe environment for both colleagues and customers. (Undertaking compliance checks and logging any jobs with due diligence and urgency.)
• Admin tasks: following procedures such as return to work documents, Price Integrity, Non - item movements, Nils and subs, Availability Alerts, File Notes, Product Withdrawals, daily legal and compliance checks, finalising deliveries etc.
• Weekly/ monthly rotas: Meeting business needs, having regard to budgets, being proactive to plan for known absences and reactive planning for sudden absences.
• Opening and closing the store: Making sure alarms are unset/ set, putting any security measures in place, doing environment checks and frequent walks of the shop floor on opening and throughout the day.
• I use SAP and scheduling systems to plan production and maintain materials levels.
• Financial change run in the morning/evening on tills.
• Analysed figures to identify profit trends and growth opportunities.
  Monitored legal compliance metrics to ensure adherence to regulations. Evaluated customer satisfaction rates to enhance service delivery. Then looking into how they can be improved whether that's detailed PI work to increase availability or implementing customer service training programs for staff development.

As a grocery colleague I have done tasks such as:

• Price changes
• Point of sale
• Mainbank checkout operator
• Selfscan operator
• Picking and dispensing on click and collect
• Security colleague
• Briefs/Promotional changes/Aisle locating
• Warehouse/waste/deliveries/booking on deliveries
• Working delivery (Ambient, chilled and General Merchandise)
• Night shifts/ twilight shifts
• Replenishment day tasks
• Stocktake preperation and counting
• Gap scans, Max shelf adjustments
• Dealing with deleted lines, gap filling.