Michelle Banerjee

• Fostered positive working environment amongst staff members which contributed towards high levels of productivity.
• Lead team of 20 field merchandisers.
• Administrative duties with company systems, word, excel and outlook.
• Attend and participate in client and supplier meetings.
• Provide fresh food solutions in workplace canteens.
• Identified slow-moving items, prompting sales initiatives that cleared cluttered stockroom space.
• Assisted in inventory management for efficient stock rotation and reduced wastage.
• Communicated effectively with suppliers for seamless supply chain operations.
• Assessed inventory levels to manage availability in line with stock demand.
• Highlighted poor sales performance and identified areas for growth to limit losses.
• Communicated professionally with international supply and client teams to maintain smooth stock flows.
• Improved operational efficiency with thorough process reviews.
• Managed daily operations without disruption by swiftly resolving any conflicts that arose within the team.
• Contributed to improved employee retention rates by fostering a positive work environment.
• Established clear communication channels, promoting transparency and teamwork amongst staff members.
• Resolved complaints to achieve full customer satisfaction.
• Led by example in delivering exceptional service, increasing repeat custom.
• Engaged with suppliers to facilitate smooth delivery schedules.
• Coached team to deliver top-quality customer service and uphold brand values.
• Delegated tasks to staff to meet daily service requirements.
• Demonstrated professionalism when dealing with clients, fostered positive relationships.
• Adhered strictly to traffic laws, reduced risk of accidents.
• Followed route schedules, improved punctuality.
• Performed daily vehicle inspections to ensure safety.
• Provided reliable service as a result of meticulous attention to detail.

• Maintained cleanliness of work area, promoting a healthy environment.
• Assisted in loading and unloading of deliveries, ensuring safe handling of merchandise.
• Implemented company policies whilst handling products, protecting against losses due to damage or theft.
• Responded promptly to customers' enquiries, enhancing their shopping experience.
• Enhanced customer satisfaction by maintaining stock levels in timely manner.
• Collaborated with team members, fostering good working relationships.
• Coordinated stock replenishment activities for optimal efficiency in workplace canteens.
• Carried out duties professionally under supervision of senior staff members.
• Continuously stacked and filled shelves and display areas according to visual merchandising planograms.
• Performed housekeeping duties to maintain orderly shop floor by facing-up shelves, moving and replenishing stock.
• Assisted customers on shop floor by locating items and confidently handling product queries.
• Employed passion and knowledge of perfume products to deliver exceptional customer service and locate items on shop floor.
• Delivered exemplary customer service, enhanced company reputation.
• Managed cash transactions, ensuring efficient customer service.
• Ensured accurate inventory count by conducting regular stock checks.
• Promoted excellent team work amongst staff through effective communication and problem-solving skills.

• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Improved customer satisfaction through close collaboration with the team.
• Fostered a high-performing environment to drive productivity and quality.
• Coordinated daily tasks, ensuring smooth workflow within team of 2-20.
• Encouraged open communication, fostering positive work culture.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Led shifts and motivated team to drive sales.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Fostered positive employee relationships through communication, training and coaching.
• Balanced cashier drawers at end of shifts and logged any discrepancies.
• Performed frontline operations including merchandising products and cashiering duties.
• Used Point of Sale system efficiently, speeding up transactions.
• Managed queue effectively during peak hours for seamless checkout process.
• Packaged customer items carefully, ensuing merchandise safety.
• Demonstrated patience while dealing with difficult customers, maintaining professionalism.

Baby room 0-18 months.

2 children G4y and B2y at start.

2 children G6y and B2y at start

2 children B4y and B2y at start

Toddler room 2-3yrs

Toddler room 1-2 yrs

2 children B1y and B3y at start

Baby room 6 weeks - 2 years.