Michelle Bachem
Hampton
Summary
Motivated professional with experience in logistics and supply chain management, Excelling in streamlining operations and ensuring seamless coordination across departments. Proven track record of improving processes and boosting productivity. Known for clear communication, problem-solving, and adaptability in fast-paced environments. Highly organized expert with experience managing operational activities and personnel.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work history
Operations Coordinator
Rhenus Logistics
Ashford
2021.01 - 2026.02
- Oversaw distribution of high-value machinery throughout major regions within UK, Ireland and France.
- Coordinated transport logistics alongside partner organizations.
- Generated quotes for non-compliant jobs.
- Worked closely with northern depots to ensure timely transport.
- Executed seamless same-day relocation and delivery schedules.
- Addressed client concerns with swift resolutions.
- Billing customers
- Maintained organization of shared inbox.
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Coordinated projects for successful completion within set timelines.
- Delivered multiple projects on time by effective planning and coordination.
Bar staff
The General Roy
2019.01 - 2026.02
- Provide excellent customer service.
- Maintain cleanliness and organization of bar area to uphold service standards.
Operations Team leader
TCS Recruitment
Surbiton
2019.01 - 2020.01
- Recruiting staff for venues for some of the highest quality events, such as Formula 1, Moto GP Grand Prix, Royal Horse Race Meetings, Tennis Tournaments, Premiership & Championship Football and Rugby Union
- Managing the day-to-day operations, planning & delegating work surveys
- Organising employee shifts and entering staff hours on our database system for payroll
- I completed shifts for the company within the venues to get a wider understanding of what was expected of the staff
Micro Space Planner
MRH Retail
Staines
2016.01 - 2019.01
- Liaised with suppliers and contractors via phone & email
- Built a network of suppliers to keep inventory up to date
- Held quarterly meetings to give the suppliers opportunities to promote new products
- Worked directly with category control team and suppliers to keep the products up to date, to achieve a wide range of choice to the customers
- Built planograms for multiple category fixtures and promotional gondola ends
- Assisted area managers and retailers with any planogram related queries
- Organised marketing of point of sale for promotions
Clinic Assistant
Halsa Care Group
New Malden
2015.01 - 2016.01
- Maintained a high level of customer service
- Input data entry & rescheduling of appointments
- Diary planning for my team
- Daily cashing up and banking
Receptionist/Supervisor
The Carlton Mitre Hotel
East Molesey
2014.01 - 2015.01
- Customer service
- Operating the telephone switchboard
- Generating guest invoices, sending confirmations and responding to general enquiries
- General housekeeping and office duties
- End of day cash balancing
- Booking transport for guests
- Producing staff weekly rotas
- Ensuring rooms are up to 4-star standards
- Ensuring staff keep to realistic time scales
- Placing orders and dealing with deliveries
Education
BTEC National award - E-Business course
West Thames College
HounslowNVQ 2 - Accounting finance foundation
Richmond College
Richmond upon ThamesGCSE - Business - Merit, P.E - C, Maths - C, English - C
Bishop Wand Church of England School
Sunbury upon ThamesSkills
- Attention to detail
- Self-motivated
- Strong verbal and written communication
- Organised
- Adaptable
- Time management
- Ability to work under pressure
- Telephone manner
- Teamwork
- Proficient with Microsoft word, Excel and Outlook
- Relationship building aptitude
Certification
- BIAB Certificate - Level 2 award for personal licence
- SMTS Certificate - Competent persons training
- Chubb Certificate - Fire warden training
- RSPH Certificate - Level 2 award in food safety for retail
- Full UK driving licence
References
Available upon request.
Timeline
Operations Coordinator
Rhenus Logistics
2021.01 - 2026.02
Bar staff
The General Roy
2019.01 - 2026.02
Operations Team leader
TCS Recruitment
2019.01 - 2020.01
Micro Space Planner
MRH Retail
2016.01 - 2019.01
Clinic Assistant
Halsa Care Group
2015.01 - 2016.01
Receptionist/Supervisor
The Carlton Mitre Hotel
2014.01 - 2015.01
NVQ 2 - Accounting finance foundation
Richmond College
GCSE - Business - Merit, P.E - C, Maths - C, English - C
Bishop Wand Church of England School
BTEC National award - E-Business course
West Thames College