Michelle Avery
Ely ,Cambridgeshire
Overview
34
34
years of professional experience
1
1
Certification
Work history
Support worker
Achieve together
Littleport, Cambridgeshire
2024.07 - Current
- Administered medication according to schedule, promoting optimal health outcomes.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Provided companionship during outings contributing to an active social life for clients.
- Encouraged social integration by facilitating community involvement opportunities.
- Participated in regular team meetings, enhancing quality of care provided.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Enhanced wellbeing of patients by providing emotional support and companionship.
Secretary assistant
Master Electronic Company
Hong Kong
2022.05 - 2024.07
- Monitored office supplies regularly avoiding any shortage or disruption in work flow.
- Resolved client queries efficiently, improving client satisfaction levels.
- Supported senior staff with completion of administrative tasks, enhancing productivity levels.
- Managed confidential documents with utmost discretion.
Sales assistant
Joyce Fashion
Hong Kong
1997.01 - 1998.07
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Receptionist
Headquarter’s Hairdressers
Hong Kong
1996.03 - 1997.01
- Managed phone calls, resulting in effective communication flow within the company.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Clerk
Master Electronic Company
Hong Kong
1991.06 - 1995.07
- Sorted mail daily, ensuring prompt distribution to relevant parties.
- Handled telephone calls professionally, resulting in positive customer feedback.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Updated company databases regularly for accurate record-keeping.
Skills
- Empathy for clients
- resilience in difficult situations
- Professional boundaries understanding
- reliable and trustworthy
- Medication Administration
- Record-keeping
Affiliations
- Theatre
- Exercise
- Music
Languages
English
Fluent
Chinese (Mandarin)
Intermediate
Chinese (Cantonese)
Native
Certification
I hold the following certificates: Care certificate, STOMP, Positive Behaviours Support, First Aid,Person centred care, Safeguarding, Mental Health, MCA/DoLS, Documentation and record keeping, Infection prevention and control, Health and Safety, Medication and Data Protection including GDPR eLearning.
References
References available upon request.
Timeline
Support worker
Achieve together
2024.07 - Current
Secretary assistant
Master Electronic Company
2022.05 - 2024.07
Sales assistant
Joyce Fashion
1997.01 - 1998.07
Receptionist
Headquarter’s Hairdressers
1996.03 - 1997.01
Clerk
Master Electronic Company
1991.06 - 1995.07