Overview
Work history
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Michelle Avery

Ely ,Cambridgeshire

Overview

34
34
years of professional experience
1
1
Certification

Work history

Support worker

Achieve together
Littleport, Cambridgeshire
07.2024 - Current
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Provided companionship during outings contributing to an active social life for clients.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Participated in regular team meetings, enhancing quality of care provided.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Enhanced wellbeing of patients by providing emotional support and companionship.


Secretary assistant

Master Electronic Company
Hong Kong
05.2022 - 07.2024
  • Monitored office supplies regularly avoiding any shortage or disruption in work flow.
  • Resolved client queries efficiently, improving client satisfaction levels.
  • Supported senior staff with completion of administrative tasks, enhancing productivity levels.
  • Managed confidential documents with utmost discretion.

Sales assistant

Joyce Fashion
Hong Kong
01.1997 - 07.1998
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.

Receptionist

Headquarter’s Hairdressers
Hong Kong
03.1996 - 01.1997
  • Managed phone calls, resulting in effective communication flow within the company.
  • Upheld confidentiality with sensitive information handling procedures.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.

Clerk

Master Electronic Company
Hong Kong
06.1991 - 07.1995
  • Sorted mail daily, ensuring prompt distribution to relevant parties.
  • Handled telephone calls professionally, resulting in positive customer feedback.
  • Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
  • Updated company databases regularly for accurate record-keeping.

Skills

  • Empathy for clients
  • resilience in difficult situations
  • Professional boundaries understanding
  • reliable and trustworthy
  • Medication Administration
  • Record-keeping

Affiliations

  • Theatre
  • Exercise
  • Music

Languages

English
Fluent
Chinese (Mandarin)
Intermediate
Chinese (Cantonese)
Native

Certification

I hold the following certificates: Care certificate, STOMP, Positive Behaviours Support, First Aid,Person centred care, Safeguarding, Mental Health, MCA/DoLS, Documentation and record keeping, Infection prevention and control, Health and Safety, Medication and Data Protection including GDPR eLearning.

References

References available upon request.

Timeline

Support worker

Achieve together
07.2024 - Current

Secretary assistant

Master Electronic Company
05.2022 - 07.2024

Sales assistant

Joyce Fashion
01.1997 - 07.1998

Receptionist

Headquarter’s Hairdressers
03.1996 - 01.1997

Clerk

Master Electronic Company
06.1991 - 07.1995

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Michelle Avery