Michelle Armishaw
Stapleford ,Nottingham
Summary
Reliable team player who is always ready for the next assignment and willing to work hard to meet targets. With plenty of cleaning experience within different types of spaces and can adapt skills when required. I'm happy to work as team and also capable of self motivating when required to work alone. I am happy to complete any required courses or training to build on my previous experience for the right job.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Cashier assistant
Betfred
Stapleford, Nottingham
03.2018 - 05.2018
- Completed opening and closing procedures each day.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Reduced customer wait times through optimised checkout processes.
- Counted change correctly and issued customer receipts.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Accepted customer payments for tickets and issued papers for admission to events. Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Office Assistant
Derby Car Repairs LTD
Derby, Derbyshire
03.2015 - 06.2015
- Carried out day-to-day duties accurately and efficiently.
- Reviewed customer history to record the service provided and then recommend appropriate products and services for future appointments.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Greeted guests and clients with warmth and professionalism.
Evening Cleaner
Etwall Offices
Etwall, Derbyshire
02.2010 - 04.2010
- Conducted thorough venue inspections to accurately identify cleaning needs.
- Dusted countertops, ceilings and furniture for pristine environment.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Worked quickly to complete cleaning within allotted timeframes.
- Achieved spotless results within working timeframes to meet client needs.
- Used correct procedures to clean floors, communal areas and work spaces.
- Kept floors clean with regular sweeping, vacuuming and mopping.
Early morning cleaning operative
Grosevenor Cleaning Services @ Primark Derby
Derby, Derbyshire
05.2007 - 09.2009
- Carried out day-to-day duties accurately and efficiently.
- Adhered to daily kitchen cleaning checklist and rotated stock to maintain freshness.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Vacuumed carpeted areas and mopped hard floors.
- Polished glass, mirrors and metal items to attractive shine.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Restocked, refreshed and sanitised bathroom facilities.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
- Deep cleaned carpets using steam cleaner.
- Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Dusted countertops, ceilings and furniture for pristine environment.
- Emptied and cleaned trash cans following procedures.
Education
Level 1 - Award in Personal and social Skills
City & Guilds
Nottingham 02.2018 - 02.2018
Entry level - Introduction to Customer Service (Entry 3)
City & Guilds
Nottingham 02.2018 - 02.2018
Some College (No Degree) - Application of Number
Derby College : Pride Park Way
Derby 09.2001 - 07.2004
Some College (No Degree) - Information Technology
Derby College: Pride Park Way
Derby 09.2001 - 07.2004
Key Skills Level 2 - Working with Others
Derby College: Pride Park Way
Derby 09.2001 - 07.2004
CACHE Level 2 - Certificate in Child Care & Education
Derby College, Pride Park Way
Derby 09.2001 - 07.2002
GCSEs - French, English, Maths, Science, Information Technology, Business Studies, Geography
Noel - Baker Community School
Alvaston, Derby 09.1996 - 07.2001
Skills
- Hard working, reliable and trustworthy
- Polite, friendly and welcoming appearance
- Good communication skills
- Experienced cleaner with previous cleaning machinery experience
- Happy to gain new skills and qualifications
References
References available upon request.
Timeline
Cashier assistant
Betfred
03.2018 - 05.2018
Level 1 - Award in Personal and social Skills
City & Guilds
02.2018 - 02.2018
Entry level - Introduction to Customer Service (Entry 3)
City & Guilds
02.2018 - 02.2018
Office Assistant
Derby Car Repairs LTD
03.2015 - 06.2015
Evening Cleaner
Etwall Offices
02.2010 - 04.2010
Early morning cleaning operative
Grosevenor Cleaning Services @ Primark Derby
05.2007 - 09.2009
Some College (No Degree) - Application of Number
Derby College : Pride Park Way
09.2001 - 07.2004
Some College (No Degree) - Information Technology
Derby College: Pride Park Way
09.2001 - 07.2004
Key Skills Level 2 - Working with Others
Derby College: Pride Park Way
09.2001 - 07.2004
CACHE Level 2 - Certificate in Child Care & Education
Derby College, Pride Park Way
09.2001 - 07.2002
GCSEs - French, English, Maths, Science, Information Technology, Business Studies, Geography
Noel - Baker Community School
09.1996 - 07.2001
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