Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
Receptionist
Micheline Scriven

Micheline Scriven

Bracknell

Summary

Results-driven sales professional with experience in sales, support, and telemarketing. Highly organised, skilled in CRM systems, and known for building strong client relationships through great communication. Focused on improving processes and driving business growth. A motivated sales admin with a track record of supporting busy sales teams, managing tasks efficiently, and ensuring smooth communication with clients and colleagues.

Overview

27
27
years of professional experience
5983
5983
years of post-secondary education

Work history

Sales Administrator

GP Automate
London
01.2024 - 02.2025
  • Building and maintaining strong relationships with NHS Practices
  • Following up with weekly demo attendees to encourage participation in free trial offer
  • Supporting marketing initiatives post-best practice events
  • Collaborating with Marketing and Finance to enhance process efficiency
  • Following up with NHS Practices on requested quotations
  • Managing CEO’s diary and email correspondence
  • Coordinating demos, one-to-one meetings, and midpoint check-ins via Calendly
  • Assisting Operations team by obtaining logins and consent forms from Practices
  • Responding to client inquiries and resolving minor issues promptly
  • Communicating customer needs to relevant internal teams
  • Delivered outstanding administrative support for smooth sales operations.
  • Co-ordination with sales team, enhancing overall productivity.
  • Scheduled appointments for potential clients increasing opportunities for new business development.
  • Managed client database to ensure accurate record-keeping.
  • Improved customer satisfaction by handling all sales queries swiftly and efficiently.
  • Maintained effective communication between sales and other departments.
  • Resolved customer queries using in-depth product and service knowledge.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Provided high-quality support across administrative tasks of end-to-end sales.
  • Supporting Finance team – chasing receipts and reconciling in Xero
  • Ensure Practices book in their Midpoint Check in once on trial
  • Updating CRM System and Airtable

Sales and Business Development

DNA Essentials
01.2018 - 12.2023
  • Supporting all transactional activities, including order processing, invoicing, query resolution, and pricing inquiries
  • Handling bookings and maintaining accurate and up-to-date customer database records
  • Managing the mobile team and coordinating schedules for home testing appointments
  • Liaising with Paternity for Life Laboratory to ensure timely receipt of lab results
  • Processing bookings and updating customer information systems
  • Dispatching test kits to clients upon payment confirmation
  • Coordinating the shipment of blood and saliva samples to Australia and Hong Kong via DHL
  • Collaborating closely with the laboratory to ensure outstanding customer service

Covid Testing for the Film Industry

DNA Essentials
01.2020 - 12.2022
  • Developing and nurturing relationships with key accounts in the film industry
  • Preparing and sending quotations, focused on converting enquiries into sales
  • Handling bookings while maintaining and updating customer database
  • Liaised between departments to ensure seamless scheduling and service delivery
  • Collaboration with team members to provide exceptional service to A-list celebrities
  • Organising training sessions for new team members
  • Following up with laboratories to ensure timely receipt of results
  • Planning efficient routes for mobile teams to minimise disruptions and delays
  • Sending timely updates and reminders to patients and team members via text
  • Implementing effective damage control through prompt communication
  • Managing and updating Google Docs shared with clients for large on-set bookings
  • Supporting all transactional activities, including order processing, invoicing, query resolution, and pricing enquiries

Telesales for various clients and projects

CIC
01.2018 - 12.2020
  • Making calls and updating CRM system (Pipedrive)
  • Conducting research and performing data entry
  • Provided constructive feedback to telesales representatives, fostering growth and improvement.
  • Handled high-volume telesales enquiries within call-time targets.
  • Upheld company policies whilst managing day-to-day telesales activities.
  • Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
  • Achieved superior results in telesales through diligent follow-up on leads and extensive product knowledge sharing with prospective clients.
  • Analysed customer feedback regularly, resulting in improved telesales strategies over time.
  • Identified new leads through data mining and telesales to meet set targets.
  • Enhanced customer satisfaction by providing excellent telesales service.
  • Built rapport with customers for effective telesales promotion.
  • Successfully delivered on tasks within tight deadlines.

Sales Administrator

VeriSmart Inventories
03.2017 - 03.2018
  • Generating new leads and arranging meetings for Director
  • Building and maintaining customer database
  • Upselling to existing clients
  • Developing and nurturing relationships with letting agents
  • Managing bookings and cancellations through VeriSmart booking system
  • Keeping agents informed of legislative changes
  • Preparing proposals, following up, and closing deals
  • Assisted in smooth sales operations to ensure customer satisfaction.
  • Acted as primary liaison between company and clients, guaranteeing prompt responses to queries and concerns.
  • Managed customer queries for improved satisfaction rates.

Sales Administrator

Risk and Safety Plus
03.2015 - 02.2017
  • Conducting telesales to generate new business leads
  • Developing and maintaining strong customer relationships with key accounts
  • Following up with Project Managers when Fire Risk Assessments (FRAs) are due
  • Managing large corporate accounts
  • Selling Fire Risk Assessments, site inspections, and on-site training
  • Preparing proposals, following up, and closing deals
  • Managing consultants' diaries
  • Sending marketing materials to clients via Mailchimp
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Identified potential sales leads using market research strategies.
  • Collaborated with team to meet monthly sales targets.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Maintained excellent client satisfaction by providing in-depth support.

Reservation Agent

Edwardian Group London
11.2013 - 03.2015
  • Selling rooms at travel agents and companies' contracted rates
  • Processing reservations and cancellations via email, telephone, or fax using the Opera system
  • Maintaining constant communication with travel agents and companies
  • Streamlining the check-in and check-out process for guest convenience
  • Supporting front desk operations when necessary, ensuring a smooth workflow
  • Resolving complaints swiftly to maintain a high level of customer satisfaction
  • Keeping up-to-date with hotel policies and discounts to provide informed responses
  • Coordinating with other departments to ensure seamless client service
  • Responding promptly to customer queries, ensuring satisfaction
  • Managing reservations efficiently to ensure customer satisfaction
  • Handling phone calls professionally, contributing to a positive brand image
  • Addressing special requests, enhancing overall customer service

Sales Assistant

Marks and Spencer
10.2008 - 07.2011
  • Received silver award for service excellence
  • Advised customers on product selection based on their needs.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Maintained orderly store to provide customers with pleasant shopping experience.
  • Worked closely with stock team to guarantee product availability and meet client requests.
  • Supported marketing initiatives by setting up promotional displays.
  • Handled cash transactions accurately maintaining financial integrity.
  • Established rapport with customers through attentive listening and communication.
  • Operated till systems correctly, ensuring accurate transactions.
  • Promoted loyalty schemes to customers, enhancing brand loyalty.
  • Facilitated smooth checkout process, reducing wait times for customers.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Assisted in visual merchandising, improving shop floor appeal.

Key Account Specialist

Johnson & Johnson
06.2007 - 09.2007
  • Providing sales support to Biosense Webster & Cardiology Business Unit
  • Working closely with sales team to ensure client requirements are met
  • Maintaining and updating customer knowledge database
  • Supporting all transactional activities
  • Developing and maintaining excellent customer relationships with external customers and Franchises
  • Updating representatives with regular communication & booking customer visits
  • Ensured timely delivery of services and products as per customer requirements.
  • Maintained detailed records of customer interactions, ensuring transparency.
  • Streamlined communication process between company and key clients.
  • Developed customised solutions to meet specific client needs.
  • Managed key accounts, ensuring customer satisfaction and loyalty.
  • Coordinated with sales team to exceed performance goals.
  • Resolved client complaints quickly and used feedback to improve account management services.
  • Identified new business opportunities and increased lead generation to grow profits.

Telesales Consultant

Foster- Melliar
, South Africa
06.2006 - 11.2006
  • Upselling to existing client base
  • Managing key accounts
  • Organising ITIL training courses and following up on mailshots
  • Introducing information sessions that generated R100K GP in income
  • Adding monthly information sessions to 2007 budget
  • Identified potential sales opportunities through cold calling techniques.
  • Nurtured relationships with prospective clients through effective follow-ups.
  • Displayed excellent communication skills whilst interacting with diverse clientele.
  • Established rapport with clients to secure repeat business.
  • Generated interest in products by explaining features and benefits to customers.
  • Handled customer queries, resolved issues promptly and professionally.
  • Participated in team meetings for improved understanding of company goals.
  • Demonstrated adaptability to changes in the telesales environment.
  • Perfected objection handling skills resulting in higher closing ratios.

Corporate Telesales Account Executive

iTalk Cellular
, South Africa
11.2005 - 05.2006
  • Conducting telesales to generate new business using CRM.
  • Enhanced customer relationships by delivering excellent service.
  • Monitored competitor activity, staying informed about industry changes.
  • Arranging appointments for Account Executives
  • Playing a key role in establishing sales division
  • Resolved customer issues, ensuring high level of satisfaction.
  • Boosted revenue with effective account management techniques.
  • Achieved sales targets by building strong business relationships.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.

Key Account Specialist

ASYST Intelligence
, South Africa
02.1998 - 04.2004
  • Managing large corporate accounts and cultivating strong relationships
  • Conducting telesales to generate new business
  • Providing quotes for on-site and off-site training, IT software, and consultancy services
  • Organising corporate events
  • Collaborating closely with consultants and trainers to ensure client requirements are met
  • Consistently achieving monthly and quarterly sales targets
  • Closing enterprise deals with corporate clients
  • Introducing successful breakfast seminars
  • Fostered long-term relationships with clients for mutual growth.
  • Maintained detailed records of customer interactions, ensuring transparency.
  • Developed customised solutions to meet specific client needs.
  • Strengthened client relations by conducting regular meetings and follow-ups.
  • Managed key accounts, ensuring customer satisfaction and loyalty.
  • Ensured timely delivery of services and products as per customer requirements.
  • Played crucial role in developing new business partnerships.
  • Resolved complex client issues through effective problem-solving techniques.
  • Coordination with sales team to exceed performance goals.
  • Resolved client complaints quickly and used feedback to improve account management services.

Education

Sales and Marketing Course - 3 month course

Damelin
South Africa

MS Word - 1 month course

Coopers & Lybrandt
South Africa

Matric - English, Afrikaans, Biology, History, Mathematics, Accounting

Little Flower School
South Africa

Skills

  • Sales
  • Sales Support
  • Telemarketing
  • CRM
  • Database
  • Organisational Skills
  • Multi-Tasking Skills
  • Communication Skills
  • People Skills

Custom

  • Lydia Malseed, +44 7493 161784, Finance Manager, GP Automate
  • David Wapnick, +44 7889 982793, Director, DNA Essentials
  • Antony Levin, +447944241941, Director, VeriSmart Inventories
  • Wendy Menking, +447947616658, HR Director, Edwardian Group London
  • Paul Marketos, +2782 920 9586, Director, ASYST Intl
  • Conn Wood, +2784 476 6310, Director, Foster Mellier

Personal Information

Nationality: British

Timeline

Sales Administrator

GP Automate
01.2024 - 02.2025

Covid Testing for the Film Industry

DNA Essentials
01.2020 - 12.2022

Sales and Business Development

DNA Essentials
01.2018 - 12.2023

Telesales for various clients and projects

CIC
01.2018 - 12.2020

Sales Administrator

VeriSmart Inventories
03.2017 - 03.2018

Sales Administrator

Risk and Safety Plus
03.2015 - 02.2017

Reservation Agent

Edwardian Group London
11.2013 - 03.2015

Sales Assistant

Marks and Spencer
10.2008 - 07.2011

Key Account Specialist

Johnson & Johnson
06.2007 - 09.2007

Telesales Consultant

Foster- Melliar
06.2006 - 11.2006

Corporate Telesales Account Executive

iTalk Cellular
11.2005 - 05.2006

Key Account Specialist

ASYST Intelligence
02.1998 - 04.2004

Sales and Marketing Course - 3 month course

Damelin

MS Word - 1 month course

Coopers & Lybrandt

Matric - English, Afrikaans, Biology, History, Mathematics, Accounting

Little Flower School

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Micheline Scriven