MICHELINE MEMORY MAKAWA

• Act as the first point of contact for inquiries regarding Small Battery Energy Storage Systems (BESS) for residential and small commercial clients (e.g., malls, retail centers).
• Educate potential customers on the benefits of home and small commercial BESS solutions — energy savings, backup power, and sustainability.
• Qualify leads by understanding customer energy needs, budget, and installation site requirements.
• Provide quotations and customized system proposals tailored to the size and needs of homes and small businesses.
• Conduct virtual or onsite consultations to guide customers on suitable system sizes (e.g., 10kWh to 500kWh setups).
• Promote additional services like solar panel integration, maintenance packages, and remote monitoring options.
• Handle end-to-end sales cycle — from first contact to closing the sale, including contract signing.
• Follow up on inquiries, pending quotes, and past customers to ensure conversion and customer satisfaction.
• Manage CRM updates — record customer interactions, sales opportunities, and service issues accurately.

• Act as the main point of contact for customers throughout the sales and project lifecycle, including major clients such as DEWA (Dubai Electricity and Water Authority), SPPC (Saudi Power Procurement Company), SEC (Saudi Electricity Company), Masdar (UAE), and AMEA Power.
• Build and maintain strong, trust-based relationships with customers at all organizational levels — technical, commercial, and executive.
• Organize and participate in regular customer meetings, both virtually and on-site across the MEA region.
• Gather, understand, and document customer expectations, project-specific needs, and feedback, ensuring alignment with project teams.
• Provide clear explanations of Energy Storage System features and services in customer-friendly language — tailored for executive and technical audiences.
• Coordinate customer onboarding processes, guiding clients like Masdar and AMEA Power through system introductions and training.
• Support customers in understanding project timelines, deliverables, and milestones.
• Respond promptly to customer inquiries, complaints, or concerns, ensuring professional and timely resolution — especially for key accounts like SEC and SPPC.
• Monitor project progress and proactively update customers on status, risks, and next steps.
• Facilitate basic system training sessions for customer teams — for operators, managers, and engineers.
• Ensure high levels of customer satisfaction by maintaining open communication and ensuring customer concerns are addressed quickly.
• Collect and analyze customer feedback to propose improvements in service quality.
• Prepare and deliver professional presentations, executive reports, and review documents for customers.
• Support with contractual and service document handling (e.g., service agreements, warranty information).
• Manage warranty claims or service issues efficiently in coordination with internal teams

• Serve as the first point of contact for inbound client inquiries via phone, email, or in-person.
• Advise clients on visa types, document requirements, application processes, and timelines for countries such as the USA, UK, Schengen Area, Canada, and Australia.
• Identify customer needs and match them with the firm’s visa consulting and supplementary services.
• Promote and sell additional services such as expedited processing, document legalization, translation services, travel insurance, and premium support packages.
• Follow up on leads, inquiries, and past clients to drive new business and repeat sales.
• Manage the customer journey from initial inquiry to successful visa issuance, ensuring high client satisfaction.
• Prepare and provide personalized quotations and service bundles based on client profiles.
• Maintain detailed and accurate CRM records of client interactions, sales opportunities, and service feedback.
• Achieve and exceed sales targets and service KPIs on a monthly and quarterly basis.
• Handle basic troubleshooting and issue resolution, escalating more complex cases to the senior team when needed.
• Work closely with the marketing team on campaigns and promotions to maximize client engagement.
• Stay updated on the latest visa regulations, embassy updates, and travel advisories to give accurate advice.

• Supported recruitment and selection processes, coordinating interviews, and preparing offer letters.
• Updated records with employee status, personal information and agreement term changes.
• Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
• Processed month-end payroll for prompt staff payments.
• Kept physical and electronic personnel files regularly updated for accurate records.
• Produced accurate, reliable reports for management monitoring of personnel activity.
• Completed new joiner onboarding documentation and reference checks.
• Delivered friendly assistance with new hires throughout interviewing and hiring processes.

• Responding to Customer Inquiries - Answer customer questions promptly and accurately through phone, email, chat, or in person.
• Managed customer relationships to achieve high satisfaction rate.
• Used interpersonal skills to deliver excellent internal and external customer service.
• Fulfilled client requests within agreed timeframes to maintain satisfaction.
• Delivered front-line customer care and achieved sales targets through persuasive, knowledgeable service.
• Coordinated communications between clients and services to facilitate sales progress.
• Updated CRM systems with accurate, current information for valid client records.
• Communicated terms and conditions to prospective buyers or tenants.

• Provided support in payroll processing, employee record management, and compliance tracking.
• Processed month-end payroll for prompt staff payments.
• Kept physical and electronic personnel files regularly updated for accurate records.
• Coordinated employee exit interviews and paperwork.
• Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.

• Managed filing systems, ensuring efficient organization and retrieval of employee records.
• Compiled with legal and ethical frameworks for data protection and security.
• Photocopied documents and distributed copies to correct personnel.
• Stored material in drawers, cabinets and storage boxes to maintain access.
• Filed correspondence, invoices and receipts in alphabetical or numerical order.
• Organised and classified prepared reports and progress records of tasks.
• Documented file purging details for and maintained for reference.