Michelina Arya Piscitelli
Basingstoke,Hampshire
Summary
Through long time working with People i developed great communication skills and a proven ability to remain calm under pressure. I demonstrate strong teamwork and leadership abilities, enhanced by multilingual proficiency. Committed to delivering empathetic yet professional customer service, with a focus on fostering positive client relationships.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Hotel receptionist
The Golden Lion (Germany)
Dresden
2019.03 - 2021.10
- The Golden Lion was an International Hotel in which i assisted at the front desk making sure i greet each and every postumer warmly and professionaly.
- I assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Reduced wait times with my organized methodes
- Streamlined check-in procedure by efficiently handling guest documents.
- Ensured guest comfort with prompt attention to their needs and requests.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
Hospitality worker
The Purefoy
Basingstoke, Hampshire
2021.04 - 2022.08
- I occupied the role of Waiter/Bartender while working at the Purefoy
- Served and prepared Cocktails and drinks for our guest.
- Updated menu items to reflect seasonal ingredients.
- Provided customer service with a friendly attitude.
- Upheld health and safety regulations throughout the premises.
- Monitored dining area, keeping it neat and organised.
- Prepared mixed drinks for customers, resulting in positive feedback.
Nurse practitioner
Dresden Hospital
Dresden/Germany
2018.09 - 2021.07
- Collaborated with healthcare team to ensure coordinated patient care.
- Enhanced patient understanding of their medical conditions through education and counselling.
- Facilitated smoother clinic operations by effectively managing patient flow.
Health care assistant
Oak Lodge
Oakley, Hampshire
2023.11 - Current
- Assisted in patient care, improved comfort and well-being.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Provided emotional support to patients and their families during difficult times.
Education
Nursing - Healthcare
WBS
Dresden(Germany) 2018.09 - 2021.06
NVQ Level 3 - Graphic Design/Social Media Editing
Deutsche POP
Dresden(Germany) 2022.01 - 2023.12
Skills
- Communication skills
- Calm under pressure
- Team collaboration
- Leadership abilities
- Multilingual proficiency
- Empathetic customer service
About me
I have lived most my life in Germany and Italy with my Family but after meeting my partner i decided to move to the UK in 2021. We have lived together since.
I have the right to work in the UK and can prove it with a share code upon request.
Affiliations
- Painting
- Reading
Languages
German
Native
English
Fluent
Italian
Advanced
References
References available upon request.
Timeline
Health care assistant
Oak Lodge
2023.11 - Current
NVQ Level 3 - Graphic Design/Social Media Editing
Deutsche POP
2022.01 - 2023.12
Hospitality worker
The Purefoy
2021.04 - 2022.08
Hotel receptionist
The Golden Lion (Germany)
2019.03 - 2021.10
Nurse practitioner
Dresden Hospital
2018.09 - 2021.07
Nursing - Healthcare
WBS
2018.09 - 2021.06