Summary
Overview
Work history
Education
Timeline
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Michele Samantha King

London

Summary

Experienced Relationship and Stakeholder Manager with knack for building and nurturing relationships that drive business growth . Known for transforming feedback into actionable strategies, leading to improved satisfaction and loyalty. Proven in facilitating partnerships that result in increased revenue and long-term client retention and customer satisfaction.

Overview

15
15
years of professional experience

Work history

Community Impact Manager - Enterprise & Skills

Latimer by Clarion Housing Group - Colchester Garden Community
Southwark
04.2022 - Current
  • Developed and implemented strategic engagement & SME policies to achieve business growth.
  • Developed employment, education, skills and engagement strategies and managed delivery across engagement team.
  • Focused on strategic planning for improved operational efficiency.
  • Implemented innovative ideas for better relationship management practices.
  • Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
  • Identified and developed new business opportunities, expanding existing client bases.
  • Fulfilled company objectives by overseeing line management responsibilities.

Community and Communication Project Manger

Leathermaket Community Society
03.2018 - 04.2022
  • Managed and coordinated a team of six through effective bid funding writing, liaison and negotiation with stakeholders.
  • Aided senior leadership by recommending corrective actions and improvements to engagements.
  • Liaised with key stakeholders to identify opportunities and gaps in responses for improved programme quality and output.
  • Built strong rapport with internal and external stakeholders, leveraging tact and diplomacy to navigate tense interactions.

Regeneration Liaison Project Manager

Peabody Housing Association
03.2014 - 02.2018
  • Built partnerships with public and private sector organisations, enhancing collaborative efforts.
  • Promoted social inclusion within regenerated communities through inclusive planning.
  • Conducted studies focused on analysing current strategies and evaluating feasibility and potential results of proposals.
  • Devised bespoke SEM plans, achieving higher business growth rate.
  • Perfected mobile-focused SEM strategy, catering to growing audience demographic.
  • Increased brand visibility by implementing comprehensive SEM strategies.
  • Built partnerships with public and private sector organisations, enhancing collaborative efforts.
  • Developed strategic regeneration skills and employment plans to achieve community growth.

Resident liaison officer

Affinity Sutton
01.2010 - 03.2014
  • Boosted public image for target audiences using multiple engagement platforms.
  • Compiled content for various communication channels.
  • Built positive, productive relationships with media outlets to maximise brand exposure.

Education

GCSEs - 7 x Grade A-C

Langley Park School
Beckenham

CIH Level 3 Certificate in Planned Works -

Lewisham College
2013

Timeline

Community Impact Manager - Enterprise & Skills

Latimer by Clarion Housing Group - Colchester Garden Community
04.2022 - Current

Community and Communication Project Manger

Leathermaket Community Society
03.2018 - 04.2022

Regeneration Liaison Project Manager

Peabody Housing Association
03.2014 - 02.2018

Resident liaison officer

Affinity Sutton
01.2010 - 03.2014

GCSEs - 7 x Grade A-C

Langley Park School

CIH Level 3 Certificate in Planned Works -

Lewisham College

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