Michele Walker

• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Maintained up-to-date knowledge of store payment, return and exchange policies, providing expert customer guidance.
• Received, logged and stored all items of lost property, following company guidelines. Returning lost items to customers when requested.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
• Offered helpful advice on product selection, leading to increased sales.
• Assisted customers with varying questions using product knowledge and service expertise.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Adhered strictly to policies and procedures for continued company compliance.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Trained new associates on cash register operations, advising on appropriate handling of customer sales and refunds.

I had several roles within my time at Barclays, but always in the Mortgage Department.

• I began in data entry, transferring mortgage payments from the corporate bank account into customers individual accounts. This was an important role as any errors could potentially delay house moves and cause complaints.
• My next role was in the Redemption Department, once funds were applied to the account there was the potential for either an overpayment, where a refund would be issued, or an underpayment where we would need to investigate and then contact the customer or solicitors to request further funds.
• I then worked in the Complaints Team, working with colleagues, customers and solicitors to resolve various issues