Michele Tee
Doncaster,Pontefract
Summary
Dedicated office manager, transport & maintenance coordinator with over 26 years background in transport, office and warehouse environments who is highly effective in undertaking administrative and programme management tasks such as transportation routes, office tasks and customer service. Motivated to achieve outstanding success through prompt communication and helpful approach, while also willing to adapt and solve problems throughout.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Office manager
Fenwick Haulage / Aveita
Doncaster
2009.06 - 2026.01
- Resolved employee conflicts with tactful mediation strategies.
- Streamlined invoice processing procedures for smoother financial operations.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Organised staff holiday schedules without disrupting workflow continuity.
- Implemented new filing systems, improving data retrieval efficiency.
- Maintained company records in compliance with legal requirements.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Enhanced safety standards with regular inspections and necessary repairs.
- Enforced adherence to company policies and industry regulations during all maintenance activities.
- Conducted risk assessments for safer work environment.
- Streamlined inventory management system for seamless availability of spare parts.
- Scheduled regular truck servicing to ensure uninterrupted function.
- Oversaw annual budget preparation, achieved cost-effective operations.
- Advised on equipment upgrade for improved productivity.
- Mitigated risk by enforcing strict adherence to health and safety guidelines within the team.
- Managed vehicle maintenance schedules to prevent unexpected breakdowns and delays.
- Established relationships with external vendors which lead to cost-effective procurement of supplies.
- Improved fleet efficiency by implementing innovative scheduling and route planning.
- Oversaw warehouse management duties ensuring proper storage and distribution of goods.
- Coordinated logistics operations efficiently for timely delivery of goods.
- Facilitated effective communication between drivers, dispatchers and customers for seamless operations.
- Handled emergency situations effectively, minimising downtime and disruption to services.
- Developed comprehensive training programmes for new hires, boosting overall team competency.
- Streamlined operational processes for increased productivity in transport management tasks.
- Resolved customer complaints promptly maintaining good relations with clients.
- Ensured compliance with transport laws and regulations to maintain safety standards.
- Conducted regular performance reviews, identifying areas for improvement and professional development opportunities.
- Devised strategies that improved overall customer satisfaction levels in delivery services.
- Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Communicated with drivers to address accurate start times, load information and route issues.
- Kept all company logs and records updated, recording daily details of work performed.
- Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
- Strategically planned delivery runs and routes to maximise available resources.
- Participated in recruitment, selection and induction of new drivers.
- Assisted with employee relations issues, addressing disciplinaries, grievances and absences.
- Planned transport solutions fo local and international clients.
- Built and maintained favourable partnerships with carriers and vendors.
- Educated teams on best practices to uplift speed and accuracy.
Office manager
NYK
Castleford, Wakefield
2005.01 - 2009.01
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Delivered excellent customer service to ensure repeat business.
- Enhanced customer satisfaction with meticulous journey planning.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Transported goods to appropriate storage areas.
- Coordinated logistics for timely delivery of goods.
- Coordinated logistics for successful delivery of goods.
- Identified damaged goods for proper disposal.
- Oversaw warehouse operations ensuring optimal storage conditions.
- Streamlined warehouse processes for enhanced productivity.
- Assisted in regular audits of warehouse inventory.
- Oversaw warehouse operations, maintaining optimal stock levels.
- Organised stock inventory for efficient warehouse management.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Met tight deadlines by efficiently processing incoming shipments.
- Assisted in inventory management, ensuring accurate records were kept.
- Coordinated audit processes, ensured regulatory compliance.
- Streamlined audit processes for enhanced efficiency.
Transport clerk
Somerfields
Sherburn in Elmet, North Yorkshire
2000.04 - 2005.05
- Ensured timely delivery by planning optimal routes.
- Coordinated deliveries to maximise customer satisfaction.
- Planned work schedules to meet shipping deadlines.
- Planned and executed preventative schedules for 250 drivers and 3000 stores daily.
Quality auditor
Dearne Valley Foods
Thurnscoe, Barnsley
1994.03 - 2000.04
- Maintained meticulous records for transparent and efficient auditing process.
- Assisted in training new staff on quality assurance and control measures.
- Performed risk assessment before each audit cycle, allowing for better preparation against potential pitfalls.
- Contributed to the development of audit scope and objectives, improving focus areas during assessments.
- Maintained accurate records of all inspections conducted, facilitating swift corrective action when necessary.
- Carried out regular audits on manufacturing processes for improved product quality.
- Improved product quality by conducting regular quality control checks.
- Enhanced product quality by implementing rigorous testing protocols.
- Monitored temperature controls to ensure proper product conditions.
Education
GCSEs - Core Curriculum
Minsthorpe Community Collage
South Elmsall, Wakefield 1986.09 - 1991.06
Skills
- Safety audits
- Health and safety assessments
- Safety procedures
- Product health and safety
- Health and safety expertise
- Fire warden oversight
- Workplace fire warden
- NVQ Level 2 in driving goods
- Critical thinking and problem solving
- Operational problem solving
- Problem solving expertise
- Expert planner
- Diligent planner
- Audit tracking
- BRC standards knowledge
Certification
Fire warden certified
Level 2 NVQ in driving goods
Microsoft advance certification
Languages
English
Native
Timeline
Office manager
Fenwick Haulage / Aveita
2009.06 - 2026.01
Office manager
NYK
2005.01 - 2009.01
Transport clerk
Somerfields
2000.04 - 2005.05
Quality auditor
Dearne Valley Foods
1994.03 - 2000.04
GCSEs - Core Curriculum
Minsthorpe Community Collage
1986.09 - 1991.06