Michele Paoletti
Isleworth,London
Summary
Performance-driven Department Manager equipped to lead daily operations with focus on productivity and deadline adherence. Oversees team performance and implements actionable improvements to achieve objectives. Decisive leader with top-notch communication skills. Promoting employee motivation and keeping department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
11
11
years of professional experience
Work History
Food & wine Department Manager
Harvey Nichols
London
05.2023 - Current
- Developed empowering employee culture focused on equipping staff to independently meet customer needs.
- Encouraged all employees within department to present positive, exemplary image to customers.
- Enforced first-class workmanship among staff for successful delivery of targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited and trained department staff to boost employees productivity.
- Championed adherence to operational best practices and company policies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Rotated merchandise and displays to feature new products and promotions.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques.
Store Manager
The Italians Wine & Food
London
08.2018 - 05.2023
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Assisted in recruiting, hiring and onboarding store staff.
Retail Store Supervisor
The Italians Wine & Food
London
08.2016 - 08.2018
- Stocked shelves and racks and kept mannequins in strategic locations to attract customers into store.
- Conducted personnel performance appraisals to assess training needs of staff members.
- Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Provided training to improve knowledge base of staff and used cross-training methods to maintain productivity when employees were absent.
- Dealt with customer complaints and rectified product and service issues.
- Taught employees how to optimise space for special events such as discount sales.
Head Bartender
Benugo
London
06.2015 - 08.2016
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Head Waiter
La Casina nel Parco
Rieti, Italy
01.2013 - 03.2015
- Delivered quality service by providing warm and welcoming environment.
- Tracked tables throughout meals to identify further sales opportunities.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Disinfected dining and kitchen areas to promote cleanliness and quality standards.
- Promptly cleared and set tables to minimise wait times.
- Processed payments and reduced customer wait times.
Education
Diploma of Higher Education - Hospitality Administration and Management
Istituto Professionale Alberghiero
ItalySkills
- Key Performance Indicator monitoring
- Product loss prevention strategies
- Staffing
- Staff development
- Order processing
- Database management
- Conflict resolution
- Performance management
- Talent development
- Recruitment and hiring
- Product and service sales
Languages
English
Advanced
Italian
Native
Spanish
Beginner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Food & wine Department Manager
Harvey Nichols
05.2023 - Current
Store Manager
The Italians Wine & Food
08.2018 - 05.2023
Retail Store Supervisor
The Italians Wine & Food
08.2016 - 08.2018
Head Bartender
Benugo
06.2015 - 08.2016
Head Waiter
La Casina nel Parco
01.2013 - 03.2015
Diploma of Higher Education - Hospitality Administration and Management
Istituto Professionale Alberghiero
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