Michele Osmak De Souza
Newport,United Kingdom
Summary
Dedicated healthcare professional skilled in venepuncture and patient management, adept at providing compassionate care and support to individuals with needle anxiety. Proficient in infection control, clinical documentation, and maintaining high standards of patient safety. Committed to enhancing patient experiences through effective communication and teamwork.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Clinical Practitioner - Patient Care & Injectable
Michele Osmak Aesthetic (Self-Employed)
Cardiff, United Kingdom
2021.04 - 2026.06
- Performed 1,000+ patient procedures while maintaining 5-star rating across 100+ patient reviews, consistently recognised for professionalism, compassionate care, and ability to reassure anxious patients.
- Delivered injectable procedures while ensuring strict adherence to aseptic techniques and infection control protocols
- Provided compassionate, patient-centred care, focusing on comfort and safety during procedures.
- Conducted thorough patient consultations, obtaining informed consent and maintaining accurate clinical records.
- Monitored patient reactions post-treatment and provided necessary aftercare and reassurance.
- Established trusting relationships with patients through effective communication and empathetic support.
- Quickly assessed and responded to complications while prioritising patient safety and wellbeing.
Administrative Assistant
MW Logistics-DE
Mahlow, Germany
2016.09 - 2019.10
- Coordinated office administration, scheduling, and client communications to ensure smooth operations
- Leveraged advanced computer skills for accurate data entry and effective record keeping.
Education
Phlebotomy - OCN accredited - Healthcare
Geopace Training
Newport, United Kingdom 2026.04 - 2026.06
Vaccination/ Injection Course - Healthcare
Geopace Training
Newport 2026.06 -
Level 3 in Nursing Assistant, Phlebotomy and Healthcare Assistant - CPD accredited - Healthcare
Apex Learning
Newport 2026.01 -
Level 2 Award in Infection Prevention and Control - Ofqual accredited - Healthcare
RSPH - Royal Society Public Health
Cwmbran, South Wales 2025.01 - 2025.01
Clinical & Injectable Procedures - CPD accredited - Injections
Elite Academy & Empire Academy
London, United Kingdom 2021.01 - 2022.01
High School Diploma - GCSE Equivalent Qualifications – School Transcript
ENIC/NARIC
Brazil 1996.09 - 1998.09
Skills
- Venepuncture and phlebotomy techniques
- Clinical documentation and record keeping
- Infection prevention and control
- Patient safety and clinical hygiene standards
- Safe handling of medical equipment and specimens
- Patient communication and reassurance
- Supporting patients with needle anxiety
- Medical ethics, confidentiality, and professionalism
- Effective listening and interpersonal skills
- Ability to work calmly and accurately under pressure
- Teamwork and patient-centred care
LANGUAGES
Portugues Native
Fluent
English
Fluent
INTERESTS
Health and wellbeing, play padel, reading, travel and spending time with family
Timeline
Vaccination/ Injection Course - Healthcare
Geopace Training
2026.06 -
Phlebotomy - OCN accredited - Healthcare
Geopace Training
2026.04 - 2026.06
Level 3 in Nursing Assistant, Phlebotomy and Healthcare Assistant - CPD accredited - Healthcare
Apex Learning
2026.01 -
Level 2 Award in Infection Prevention and Control - Ofqual accredited - Healthcare
RSPH - Royal Society Public Health
2025.01 - 2025.01
Clinical Practitioner - Patient Care & Injectable
Michele Osmak Aesthetic (Self-Employed)
2021.04 - 2026.06
Clinical & Injectable Procedures - CPD accredited - Injections
Elite Academy & Empire Academy
2021.01 - 2022.01
Administrative Assistant
MW Logistics-DE
2016.09 - 2019.10
High School Diploma - GCSE Equivalent Qualifications – School Transcript
ENIC/NARIC
1996.09 - 1998.09