Michele Foti
London,ENG
Summary
My professional career is one I am very passionate about creating a positive and safe environment. Having expert customer service-oriented hospitality professional with over 15 years of experience in greeting and handling guest relation tasks. By providing a positive first contact experience and services by efficiently determining the guests' needs and fulfilling them promptly. Skilled in handling feedback effectively serving as the main point of contact. I am a conscientious proactive worker who takes care and pride in all my previous employments roles. I value and support the team in building strong working relationships with customer, guests and external contractors. who is versatile individual. I am trained in numerous skills from my various roles with proficiency to details . However as times are changing within the hospitality industry I now need to change and adapt to meet the current status. I am a forward-thinker who is willing to take on a new challenges .
Overview
23
23
years of professional experience
Work history
Manager
Red Lion
London
2021.03 - Current
- Established clear budgets and cost controls strategies to meet objectives.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Organised financial and operational data to help with yearly budgeting and planning.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Monitored health and safety measures for guaranteed compliance.
- Managed Red Lion with 50 to 100 customers at one given time with private functions and major sporting events.
Customer Assistant
Aldi
2020.11 - 2021.01
- Daily running and handling of opening and closing store.
- Checking on deliveries, click and collect online shopping, unpacking and stock taking
- Dealing with customers enquires alongside working on till
- Managing to work in fast paced environment with positive attitude by managing over 100 customers and more on daily basis.
Barista
Costa Coffee
2020.06 - 2020.08
- Opening and closing dealing with general store duties.
- Duties range from greeting customers and serving menu items to preparing drinks and food, maintaining clean work stations and dining areas, and establishing meaningful connections with customers.
- Able to work in a fast pace established business serving over 100 customers on a daily work day.
Waiter
Byron
London
2019.03 - 2020.07
- Duties consists taking orders and serving food and beverages to guests
- Accommodating customers with great customer services and satisfaction knowing customer will be coming back.
- Working at Byron has enabled to build on skills in patience, speed, memory, concentrating on details while having positive attitude.
- With this role comes ability to take criticism and having ability to build on stamina and working for Long Hours.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Barista, Bartender and Waiter
Number 20 KPMG
Mayfair
2017.05 - 2019.02
- Working at Number 20 duties involved delivering premium hospitality, ensuring that all members' expectations are met through exceptional customer service experience at high standard
- Upholding Club's high standards with professional
- Interacting and building relationships with members
- Ensuring daily service runs smoothly and optimising capacity
- Delivering food and beverage
- Clearing in and resetting restaurants private member areas for meetings and events
- Hosting and delivering Club events and dinners
- Reception duties including greeting members and assigning to tables with professionalism
Food and Beverage Assistant
Room Services
2017.02 - 2017.04
Barista, Bartender , Waiter and Food Runner
The Royal Exchange
2015.09 - 2017.02
- At 2 Royal Exchange - Central London
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interacting with customers in polite professional manner
- Taking orders and serving snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails with plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture guest experience
- Comply with all food and beverage regulations
- Adhere to policies and procedures with abiding by health and safety standards.
Room Services, Food & Beverage Assistant and Banqueting Staff
ECB Services for Holiday Inn
London
2014.10 - 2015.08
Tour Operator/ Travel Agent
2011.12 - 2014.10
Bartender
Byron
Upper Street
2011.08 - 2011.12
Waiter
2011.05 - 2011.08
receptionist
LUNGOMARE 21, VIA LUNGOMARE
Furci
2003.01 - 2011.04
waiter
FOTI HOTEL
Milano, Furci Siculo
2005.01 - 2010.12
Digital Tour Operators
Italy
2004.04 - 2005.12
- Providing general and specific advice about different travel destinations
- Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met
- Making arrangements for transport, accommodation, tours, and activities
- Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements for our clients
- Using the computer database to research information about hotel accommodation fares and hotel ratings Dealing with payments
- Performing general administration tasks
- Handling complaints in an efficient and diplomatic manner
- Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
Education
OSTERIA AGOSTINIANA, Forza D'Agrò (ME) -
ItalyCAPO DEI GRECI RESTAURANT- HOTEL, Taormina (ME) - undefined
ItalyIL MORO PIZZERIA - undefined
Italy A' MUDDICA, Furci Siculo (ME) - undefined
ItalyBAR “TRE CORONE”, Roccalumera (ME) - undefined
ItalyAssociate of Applied Science - undefined
Istituto Di Istruzione Superiore
ME -
SEMPTIMO
Taormina, ItalyElectric Industry Technician: Electrical - undefined
Institute Di Istruzione Superiore
2003
Sez Professionale - Furci Siculo Sciliy Italy Electric Operator: Electrical - undefined
UNIVERSITA' DEGLI STUDI DI MESSINA- UNIVERSITY OF MESSINA
Messina2003
Skills
- Problem solving/Enthusiastic communicator
- Strong communication with Discretion and Reliability
- Extensive Food and Drinks Knowledge
- Outstanding Customer Service
- Professionalism
- Local Knowledge
- Organisation and Time Management
- Hospitality Expertise
- Training and Development
- Expert Multitasker
- Decision making/Conflict resolution
- Dealing with internal and external contractors
- CCTV Knowledge
- English and Italian Languages
Languages
English
Fluent
Italian
Fluent
Timeline
Manager
Red Lion
2021.03 - Current
Customer Assistant
Aldi
2020.11 - 2021.01
Barista
Costa Coffee
2020.06 - 2020.08
Waiter
Byron
2019.03 - 2020.07
Barista, Bartender and Waiter
Number 20 KPMG
2017.05 - 2019.02
Food and Beverage Assistant
Room Services
2017.02 - 2017.04
Barista, Bartender , Waiter and Food Runner
The Royal Exchange
2015.09 - 2017.02
Room Services, Food & Beverage Assistant and Banqueting Staff
ECB Services for Holiday Inn
2014.10 - 2015.08
Tour Operator/ Travel Agent
2011.12 - 2014.10
Bartender
Byron
2011.08 - 2011.12
Waiter
2011.05 - 2011.08
waiter
FOTI HOTEL
2005.01 - 2010.12
Digital Tour Operators
Italy
2004.04 - 2005.12
receptionist
LUNGOMARE 21, VIA LUNGOMARE
2003.01 - 2011.04
CAPO DEI GRECI RESTAURANT- HOTEL, Taormina (ME) - undefined
IL MORO PIZZERIA - undefined
Italy A' MUDDICA, Furci Siculo (ME) - undefined
BAR “TRE CORONE”, Roccalumera (ME) - undefined
Associate of Applied Science - undefined
Istituto Di Istruzione Superiore
Electric Industry Technician: Electrical - undefined
Institute Di Istruzione Superiore
Sez Professionale - Furci Siculo Sciliy Italy Electric Operator: Electrical - undefined
UNIVERSITA' DEGLI STUDI DI MESSINA- UNIVERSITY OF MESSINA
OSTERIA AGOSTINIANA, Forza D'Agrò (ME) -
ME -
SEMPTIMO