Michele Balia
Swindon,Wiltshire
Summary
IT professional with 15 months of hands-on experience resolving technical issues, supporting enterprise systems, and managing IT infrastructure. Proficient in troubleshooting hardware/software, Microsoft 365 administration, Active Directory, and providing end-user support. Strong problem-solving and communication skills with a background in customer service. Looking to leverage technical expertise in an IT Support Engineer role.
Overview
22
22
years of professional experience
Work History
IT Specialist
Wasdell Group
Swindon, Wiltshire
02.2023 - 05.2024
- Delivered IT support to over 300+ users through phone, email and Spiceworks ticketing system.
- Administered user accounts in Active Directory, managing account setup, security permissions and access controls.
- Managed Microsoft 365, overseeing mail services, security configurations and quarantined email reviews.
- Assisted users with Sage systems, addressing troubleshooting and functionality needs.
- Diagnosed and resolved printer errors, including connectivity faults and driver configuration issues.
- Automated IT tasks with CMD and PowerShell to enhance efficiency.
- Developed SQL queries to retrieve, update and manage database content effectively.
Layoff / Position Eliminated
Career Break
Swindon, Wiltshire
06.2024 - 07.2024
- Refocused career objectives and cultivated expertise in IT and cyber security.
- Conducted independent research to maintain current industry knowledge.
- Explored opportunities to return to IT, aligning with long-term career aspirations.
Server
Rick Stein
Marlborough, Wiltshire
08.2024 - Current
- Provided excellent customer service by managing customer inquiries, resolving complaints, and ensuring a smooth dining experience in a fast-paced environment.
- Demonstrated strong problem-solving and multitasking skills, managing multiple priorities efficiently.
Server
Rick Stein
Marlborough, Wiltshire
05.2021 - 02.2023
Server
Sapore D’Italia
Marlborough, Wiltshire
09.2020 - 05.2021
Server
Franky & Benny’s
Swindon, Wiltshire
04.2017 - 09.2020
Warehouse Worker
TS TECH Co. Ltd
Swindon, Wiltshire
11.2016 - 04.2017
Server
Prezzo Italian Restaurant
Swindon, Wiltshire
09.2016 - 11.2016
Chef and Barista
La Bella Vita
Trowbridge, Wiltshire
07.2015 - 09.2016
Waiter
Bruschetta Restaurant
Trowbridge, Wiltshire
02.2015 - 07.2015
Beekeeper and Farmer
Self-Employed
Italy
10.2012 - 02.2015
Site manager
Municipality of Villaperuccio
Italy
05.2012 - 10.2012
Sound and Lighting Engineer
Mathis Service
Italy
06.2003 - 05.2012
Education
BSc (Hons) - Computing
University of Gloucestershire
Cheltenham, Gloucestershire 09.2021 - 06.2022
FdSc - Cyber Security
University of Gloucestershire
Cheltenham, Gloucestershire 09.2019 - 06.2021
Functional Skills Level 2 - English
New College Swindon
Swindon, Wiltshire 09.2018 - 06.2019
High School Diploma - Technical Surveyor Stream
I. T. G. "O. Bacaredda"
Italy 07.2010 -
Skills
- Operating Systems: Windows, MacOS & Linux
- IT Support Tools: IT Ticketing System, Active Directory & Microsoft 365
- Networking: TCP/IP, DNS, DHCP, VPN
- Cloud & Security: Microsoft Azure, M365 Security Center
- Software & Applications: Sage Systems, Microsoft Teams, Office Suite
- Access Control Systems: Paxton Access Control
- Time & Attendance: Mitrefinch TMS
- Scripting & Automation: PowerShell, CMD, SQL
- Hardware Support: Printers, Laptops, Desktops, Cisco IP Phones
Languages
English
Fluent
Italian
Native
References
References available upon request.
Timeline
Server
Rick Stein
08.2024 - Current
Layoff / Position Eliminated
Career Break
06.2024 - 07.2024
IT Specialist
Wasdell Group
02.2023 - 05.2024
BSc (Hons) - Computing
University of Gloucestershire
09.2021 - 06.2022
Server
Rick Stein
05.2021 - 02.2023
Server
Sapore D’Italia
09.2020 - 05.2021
FdSc - Cyber Security
University of Gloucestershire
09.2019 - 06.2021
Functional Skills Level 2 - English
New College Swindon
09.2018 - 06.2019
Server
Franky & Benny’s
04.2017 - 09.2020
Warehouse Worker
TS TECH Co. Ltd
11.2016 - 04.2017
Server
Prezzo Italian Restaurant
09.2016 - 11.2016
Chef and Barista
La Bella Vita
07.2015 - 09.2016
Waiter
Bruschetta Restaurant
02.2015 - 07.2015
Beekeeper and Farmer
Self-Employed
10.2012 - 02.2015
Site manager
Municipality of Villaperuccio
05.2012 - 10.2012
High School Diploma - Technical Surveyor Stream
I. T. G. "O. Bacaredda"
07.2010 -
Sound and Lighting Engineer
Mathis Service
06.2003 - 05.2012
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