Michele A. Whybrow

• Manage the rollout of the Alumni Discovery Circles programme. Curate diverse groups of alumni, coordinate initial sessions, field queries, collect and analyse feedback data.
• Act as first point of contact for all alumni queries; research and respond to email and telephone enquiries. Alumni Relations Inbox Management.
• Research venues for multiple Alumni Reunion celebrations. Coordinate event details with alumni representatives and vendors. Monitor and analyse event planning data utilizing Survey Monkey. Coordinate conference room bookings. Onsite event assistance.
• Input call report data in Raiser’s Edge and update Alumni records in the LBS School Database.

Assist in the successful rollout of the University’s graduation ceremonies.

• Coordinate student seating allocation and ticketing for three Graduation Ceremonies at Royal Albert Hall. Manage cancellations and late bookings. Allocate appropriate reception tickets by class and time.
• Proofread Graduation Programme and Reading Lists to check for graduand name and award accuracy.
• Resolve ticket enquiries and seating issues on Graduation Day. Collate and record event feedback. Provide onsite assistance.

• Monitor real time virtual Medical Roleplay exams to ensure quality control and correct testing procedures. Resolve technical issues. Compose correspondence to examiners and update question banks and results.

Assist in the successful rollout of the University’s graduation ceremonies.

• Manage the Tempest online graduation registration booking system. Create detailed reading lists for Programme Directors and generate Registration Lists.
• Assign graduand seats to maintain the correct order of the ceremony. Manage cancellations and late bookings. Allocate appropriate reception tickets for students and guests.
• Inbox management and post event attendance analysis. Onsite event assistance on Graduation days.

Assist in the successful rollout of the University’s first online graduation ceremonies.

• Manage student data to create detailed reading lists and video scrolls.
• Review speeches and rollcall video submissions to ensure accuracy and timings. Proofread Graduation Programme and Reading Lists.
• Compose student communications. Create online feedback survey utilizing Survey Builder. Graduation inbox management.

• Manage shared Events Calendar. Format and print menus, invitations, and signage for gallery events. Configure event floor plans. Review and distribute event correspondence, A/V and Catering Requests.

• Manage daily and long-term transportation and logistics issues. Create student passenger registers and ensure students are on the correct bus. Liaise with students, parents, vendors and staff. Respond to transportation enquiries and maintain billing spreadsheets.
• Utilise the Testwise system to create student assessment sittings. Administer and supervise onsite assessments. Compile test results and behavioral observations.
• Enter and update student details in SIMS database.

• Manage multiple complex event logistics for ICAP’s Annual Charity Day; the day on which all firm revenues are donated to charities.
• Celebrity Liaison: Work with selected charities and their celebrity representatives to schedule participation in ICAP Charity Days.
• Confirm celebrity timings and coordinate transportation. Manage logistical changes before and during the event. Onsite first point of contact for all event attendees.
• Coordinate IT, Facilities, Security and Staffing requirements. Develop and implement employee activities. Write and distribute detailed briefing memos and celebrity bios.
• Creation and maintenance of ICAP Celebrity/Charity database.
• Manage all production aspects of the ICAP Charity Day Online Auction Website. Secure merchandise, upload lot details and pricing, reconcile payments and train branch offices.
• Research potential charity beneficiaries for future ICAP Charity Days.
• Manage additional ICAP Charity Events. Highlights include: ICAP Charity Day Presentation at 10 Downing Street, ICAP Charity Event at Northolt High School; attended by Catherine, Duchess of Cambridge.
• Post event management including de-briefing memos and budget reconciliation.
• Manage corporate volunteer days: Source and coordinate rewarding employee volunteer days. Manage logistics including: RSVPs, transportation, itineraries and briefing materials. On site management and participation.

• Research and manage logistics and budgets for events, conferences, hospitality, and corporate ski trips.
• Manage sport debenture fulfillment, allocations and databases.
• Develop a detailed analysis and recommendations for Summer Olympics 2012 Corporate hospitality packages.

• Manage corporate event planning to include site inspection, price negotiations, menu planning, invitations and logistics. Highlight includes: The successful coordination of the Red Arrow’s debut performance in New York City in 2008.
• Negotiate, purchase and upgrade in-house hospitality subscriptions and oversee employee allocations.
• Creation of the ICAP Travel & Entertainment Database to manage all allocations and company spends.
• Manage USA roll out of Oracle based online expense reporting system. Company Administrator for American Express Corporate Card programme and the in-house Company Car Service platform.
• Manage travel coordinators, negotiate corporate rates and maintain vendor relationships.
• Developed the community based 'Art in the Office' charity programme whereby local artists display their work on the ICAP trading floors.

• Manage a complex professional and personal diary and coordinate detailed travel arrangements.
• Manage Inbox, screen calls and correspondence. Research and develop client presentations. Serve as a liaison between customers, staff and the CEO.

• Manage a complex diary and coordinate detailed travel arrangements. Prepare and reconcile expense reports.
• Manage Inbox, screen calls and correspondence. Prepare meeting minutes and transcribe audio tapes. Research and develop client presentations.

• Monitor and maintain real time trading positions for the CEO whilst working on the floor of the NY Mercantile Exchange.
• Reconcile overnight positions for the CEO.

• Assist fixed income traders with all administrative and secretarial duties.