MICHELA VIGNONI
Administrator
Sutton,ENG
Summary
Dedicated, reliable, and highly organized professional with excellent time management skills. Known for my strong communication abilities, I can effectively interact with individuals at all levels. I demonstrate initiative and flexibility in approaching tasks, while maintaining a high attention to detail. With a positive attitude and a good sense of humour, I thrive in both team environments and when working independently with minimal supervision. Additionally, I am a quick learner and fluent in both Italian and English, enabling me to adapt to diverse work settings and communicate effectively in multilingual contexts.
Overview
16
16
years of professional experience
Work History
Assistant Administrator
St. George's University of London
Tooting, Wandsworth
07.2024 - 01.2025
- Manage and update the digital management system, including indexing, scanning, creating digital filing structures, and archiving historical files for efficient record-keeping.
- Prepare, edit, and format documents, reports, and presentations to ensure clarity and accuracy.
- Catalogue data with appropriate tagging for streamlined retrieval and ease of reference.
- Retrieve requested data promptly and accurately, ensuring timely access for stakeholders.
- Provide regular status updates to stakeholders, ensuring effective communication and project alignment.
- Offer general administrative support to the Estates & Facilities department, including financial oversight and invoice management.
- Receive, distribute, and manage departmental correspondence in an organized and efficient manner.
- Respond to general inquiries and take appropriate actions via phone, email, and in person, ensuring professional and timely resolution.
- Maintain and replenish central office supplies and stationery, anticipating needs, adhering to procurement regulations, and ensuring cost-effectiveness.
- Undertake additional duties as directed by the line manager, supporting the department's overall operations.
- Uphold confidentiality and handle sensitive information with the utmost discretion and professionalism.
Senior Engineering Administrator
National Express
City of London, England
06.2017 - 07.2024
- Generate purchase order numbers and oversee the timely processing of supplier payments to ensure smooth financial operations.
- Streamlined engineering processes by implementing new administrative systems.
- Provided comprehensive support to senior engineers, enhancing overall efficiency.
- Maintained strict compliance with safety regulations through vigilant administration.
- Handled delicate customer relations issues, achieving mutually satisfactory resolutions.
- Facilitated smooth communication between different departments to enhance collaboration.
- Systematised record keeping procedures for easier data retrieval.
- Liaised with vendors and suppliers, fostering beneficial business relationships.
- Managed purchasing of equipment, ensuring timely project completion.
- Conducted regular inventory checks, preventing shortage of crucial resources.
- Coordinated training sessions for newly hired engineering staff members.
- Adapted swiftly to changing priorities whilst maintaining high standards of work quality.
- Supported recruitment process by coordinating interviews and assessments for potential hires.
- Coordinate the timely supply of all necessary products and resources to ensure seamless operational efficiency and support staff in maintaining optimal workflow.
- Manage staff leave coverage, oversee monthly payroll processing, and maintain a comprehensive calendar for all vehicle inspections to ensure compliance and operational continuity.
- Monitor inventory levels and coordinate the reordering of essential parts to ensure the continued operation and maintenance of vehicles.
- Facilitate the onboarding process for new employees and provide mentorship to ensure smooth integration and effective performance within the team.
- Coordinate travel arrangements for management, including booking train tickets and hotel accommodations, to ensure seamless and efficient business trips.
- Administer and process monthly payroll, ensuring accurate record-keeping and timely distribution to employees.
- Generate and analyse monthly expenditure reports for three key depots, providing insights to support budget management and financial planning.
- Effectively managed incoming and outgoing mail to maximize office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Duty Controller
National Express
City of London
03.2016 - 05.2017
- Oversee the seamless operation of services, ensuring optimal passenger experience and timely deliveries.
- Ensure vehicles and drivers consistently meet company standards for safety, performance, and customer service.
- Allocate driver duties and manage holiday coverage to maintain operational efficiency.
- Administer and process monthly payroll, ensuring accuracy and timely distribution.
- Lead team training initiatives, enhancing staff competency and driving improved performance standards.
Administrator/Controller
Excalibur Coaches
Peckham, Southwark
04.2014 - 02.2016
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Assisted senior administrators to effectively coordinate large-scale events.
- Increased efficiency of document retrieval with a well-organised filing system.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
Waitress and Barista
Olive Garden
Southfields, Wandsworth
05.2011 - 02.2014
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Collaborated with kitchen staff to ensure order accuracy.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained clean and organised dining area for customer comfort.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Managed high volume orders during peak hours maintaining quality of service.
- Maintained cleanliness of the café area whilst preparing orders.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
Waitress and Barista
Caffe Moka
Wimbledon, Merton
11.2008 - 05.2011
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Informed kitchen staff regarding special order requirements.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Met special dietary requests with careful preparation and presentation of dishes.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided menu and offered recommendations to complement dining experience.
- Accommodated special event needs, provided customised services for parties.
- Attended to customer's needs proactively for first-class waiting service.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Maintained clean and organised dining area for customer comfort.
Education
Linguistic - Language and Translation for English and French, General Linguistics, Applied Linguistics, IT, Political Economy and Text Writing and Composition
University of Macerata
GED - waitress and bartender training to assist in bar, restaurant and kitchen
Vocation School For Hotel Management And Catering Tolentino
ItalyHigh School Diploma - Tourism, Grammar and Conversation
Tertiary College For Tourism Services
GED - Beauty
London School of Beauty And Make Up
London, ENG 08.2009 - 01.2010
Skills
- Proficient in Microsoft Office Packages
Languages
Italian
Native
English
Fluent
Timeline
Assistant Administrator
St. George's University of London
07.2024 - 01.2025
Senior Engineering Administrator
National Express
06.2017 - 07.2024
Duty Controller
National Express
03.2016 - 05.2017
Administrator/Controller
Excalibur Coaches
04.2014 - 02.2016
Waitress and Barista
Olive Garden
05.2011 - 02.2014
GED - Beauty
London School of Beauty And Make Up
08.2009 - 01.2010
Waitress and Barista
Caffe Moka
11.2008 - 05.2011
High School Diploma - Tourism, Grammar and Conversation
Tertiary College For Tourism Services
Linguistic - Language and Translation for English and French, General Linguistics, Applied Linguistics, IT, Political Economy and Text Writing and Composition
University of Macerata
GED - waitress and bartender training to assist in bar, restaurant and kitchen
Vocation School For Hotel Management And Catering Tolentino
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