Michel Catenazzi

• B, Luino 21016 (, Here I gained a comprehensive knowledge about finance and investments
• Main responsibilities:
• Counselling clients of financial services, planning and goal achievement
• Managing a book of businesses and bringing in new clients
• Analysing market and economic trends and relevant government policies
• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
• Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
• Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
• Assisted clients with estate planning to organize distribution of assets based on client wishes.
• Provided specialized financial planning support for clients with diverse portfolios and individual needs.
• Delivered strategic investment advice for individual and corporate clients.
• Assisted clients with budgeting and cash flow management.
• Researched and evaluated potential investment products for clients.

• Of the wine program with a list of 400+ labels
• I strengthened my executive skills through the use of P&L management, KPIs, SAP and MSO
• Main responsibilities:
• Spending and financial efficiency by overseeing costs, revenues and profits
• International trading and the impact of fluctuation on currency
• Buying, market trends, wine investment, portfolio diversity and returns
• Implemented new promotional strategies, dramatically increasing business.
• Directed teams to keep workstations clean and neat for professional customer appeal.
• Oversaw successful bar service and operations to handle as many as [Number] guests per day.
• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Coordinated wine selection and restocking for cellar with over [Number] bottles.
• Managed cellar and beverage storage maintenance to prevent inventory spoilage.
• Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
• Set up wine tastings to bring in business and promote special offerings.
• Promoted special wine menu for holidays to complement chef's dinner specialties.
• Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.

• Here I was supervising the wine program and running the restaurant in support of the owner
• Main responsibilities:
• Relationship with suppliers and producers
• Wine orders, deliveries, storage and service
• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Managed cellar and beverage storage maintenance to prevent inventory spoilage.
• Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
• Represented establishment professionally with guests and earned consistent repeat and referral business.
• Coordinated wine selection and restocking for cellar with over [Number] bottles.
• Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
• Answered customers' questions, recommended items, and recorded order information.

• This company enabled me to enhance my knowledge massively, due to their astonishing wine list and one of the best in Australia
• It includes 3000+ labels, countless rarities and fine wines
• I was coordinating the wine program under the Wine Director’s supervision
• Main responsibilities:
• Relationship with suppliers and producers
• Orders arrangement, delivery and cellar management, through Excel spreadsheet
• Premium wine tasting and service, Working at Rockpool for a long time, allowed me to cover several roles, enabling me to practice managerial skills
• Including:
• Customer care, restaurant operation management and P&L management
• MOS, IT service management, SAP operation, ePortals and updates
• Staff management including recruitment, training, rostering and meetings
• Worked flexible hours across night, weekend and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to develop and implement creative solutions to complex problems.
• Applied effective time management techniques to meet tight deadlines.
• Developed strong communication and organizational skills through working on group projects.
• Proven ability to learn quickly and adapt to new situations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

This company enabled me to enhance my knowledge massively, due to their astonishing wine list and one of the best in Australia. It includes 3000+ labels, countless rarities and fine wines. I was coordinating the wine program under the Wine Director’s supervision. Main responsibilities:

‣ relationship with suppliers and producers

‣ orders arrangement, delivery and cellar management, through Excel spreadsheet

‣ premium wine tasting and service

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Mentored team members to enhance professional development and accountability in workplace.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Reviewed sales and gross profit report to assess company efficiency.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Developed strategy to increase sales and drive profits.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.