MICHEAL TOBI
Plymouth
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
COMMUNITY SUPPORT WORKER
TAMAR HOME CARE
01.2023 - 12.2023
- I enabled service users to participate in their communities and to enjoy the rights and responsibilities of citizenship
- I promoted a healthy lifestyle and give advice and support in respect of diet, exercise, stress reduction, smoking cessation, and weight management
- I informed the line manager and involved professionals of concerns or changes in needs and circumstances
- Report any concerns regarding children or vulnerable adults with immediate effect to the line manager and Duty/On Call Manager
- I supported service users in complying with administering prescribed medication in line with Creative Support policies and procedures
- Liaise with pharmacies, GPs and other health professionals regarding service user medication and health.
CUSTOMER SERVICE/BUSINESS DEVELOPMENT OFFICER
STALLION MICRO FINIANCE
02.2020 - 12.2022
- Created and developed new innovative ways to communicate the company message to their existing and potential customers
- Contributed to the annual sales and marketing plans and meeting up with deposit target and loan disbursement
- Responded to customers queries and complain in a timely manner both on phone calls, emails and live chat
- Reported daily investment accounts created and approved to the various business units
- Identified opportunities for greater profits by approaching and building positive relationships with potential and existing customers to meet sales
- Generated and viewed customer’s statement.
CUSTOMER SERVICE OFFICER
JUMIA NIGERIA
11.2018 - 01.2020
- Replied messages and mails, receiving and directing customers, and verifying customer’s identification
- Handled complaints, settling disputes, and resolving grievances and conflicts with customers
- Ensured customer service satisfaction, good client’s relationship and participate in advertorial events
- Maintained confidentiality with regards to customer’s information
- Prepared, manage and distribute memos and information within the establishment
- Send daily, weekly, and monthly report to the appropriate channels.
Education
Human Resource Management, MA -
University of Plymouth
01.2023
01.2023
01.2023
01.2022
01.2022
01.2019
01.2019
Sociology (B.Sc.) -
Adekunle Ajasin University, Akungba-Akoko, Ondo State
01.2017
Skills
- Multi Tasking
- Attention to Details
- Project Management
- Excellent Communication
- Problem Solving
- Good Analytics
- Team Player
- Able To Take Responsibility
- Result Oriented
- Organizational Skill
- Proficient use of Microsoft Suite
- Human Resources
Personal Information
Gender: Male
Volunteer Experience
NYSC ROAD SAFETY CDS GROUP, COORDINATOR, 2018, Coordinated group members to present seminars and lectures at schools and colleges on the benefit of safety of citizen, Regulated, enforced, and coordinated all road traffic and safety management activities through public enlightenment, Rescue services and patrol operation
Hobbies and Interests
- Meeting people
- Book reading and review
- Traveling
- Family
- Health fitness
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
COMMUNITY SUPPORT WORKER
TAMAR HOME CARE
01.2023 - 12.2023
CUSTOMER SERVICE/BUSINESS DEVELOPMENT OFFICER
STALLION MICRO FINIANCE
02.2020 - 12.2022
CUSTOMER SERVICE OFFICER
JUMIA NIGERIA
11.2018 - 01.2020
Human Resource Management, MA -
University of Plymouth
Sociology (B.Sc.) -
Adekunle Ajasin University, Akungba-Akoko, Ondo State
Similar Profiles
Adrian AchimAdrian Achim
Fleet Safety Training Officer at Tamar Ship Management LtdFleet Safety Training Officer at Tamar Ship Management Ltd
Narelle StrangeNarelle Strange
Retail Assistant at Tamar MarineRetail Assistant at Tamar Marine
Fernanda FernandesFernanda Fernandes
Conservation Volunteer at Projeto TamarConservation Volunteer at Projeto Tamar
Benjamin VarleyBenjamin Varley
Maintenance - Landscaper at L Knife and SonsMaintenance - Landscaper at L Knife and Sons
Charmiss TuckerCharmiss Tucker
Server at Osthoff Concourse ServerServer at Osthoff Concourse Server