Summary
Overview
Work history
Education
Skills
Affiliations
Custom
Timeline
Generic

Micheal Opeodu

BIRMINGHAM,,United Kingdom.

Summary

  • A polite and professional person with strong communication and multitasking skills. I am experienced in resolving customer complaints within company guidelines and using my initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
  • Experienced and dedicated Health care assistant with valuable experience in both NHS hospital and support home. Ability to handle the administrative care of patients with accuracy and speed. Provide quality support to all nurses, doctors, and medical personnel. Uphold the integrity and privacy of patients by keeping all files completely confidential.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Customer care representative / Advisor

Sigma connected LTD {Scottish Power}
10.2023 - Current
  • Obtained feedback from customers to improve service experience.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Offered prompt solutions to maintain customer satisfaction.
  • Advised customers on availability, pricing and location of products.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Offered ongoing support to clients, answering questions, addressing concerns and adapting strategies as circumstances changed.

Health Care Assistant (CWPT and MPFT) NHS TRUST

HCL Nursing
03.2023 - 01.2024
  • Assisted with the coordination of care between physicians, nurses, and other members of the healthcare team
  • Maintained patient documentation and records according to hospital policies
  • Making patients feel comfortable and also taking observations when needed
  • Assisted with patient transfers and ambulation
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.

Health Care Assistant

Appealing care
08.2022 - 03.2023
  • Support and help with health care needs
  • Help with household task like grocery, shopping and laundry
  • Supporting with daily activities.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.

Support Worker / HCA (Voyage Care and Lifeways)

Fastline Health Care
06.2022 - 01.2023
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.

Recruitment Consultant (Customer Service Advisor)

Faaboss Business System (NIG) LTD
08.2019 - 06.2024
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Advertised job vacancies through online platforms.
  • Coached candidates through interview process to secure top roles.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Project Officer

National Youth Service Corper (NYSC)
08.2018 - 08.2019
  • Oversaw project timelines and deliverables for successful, timely completion.
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Tracked and communicated project status, timelines and action items from project inception to delivery.
  • Submitted performance feedback to stakeholders, keeping project teams on track.

Education

Master of Business Administration - International Business

Ulster University
05.2022 - 10.2023

B.Agric - Soil Science And Land Management

Federal University Of Agriculture Abeokuta
11.2011 - 02.2018

Skills

  • Problem-solving
  • Communication skills
  • Interpretation skills
  • Resourcefulness
  • Empathy
  • Microsoft Office
  • Basic life support
  • NHS Health Checks
  • Health assessment and monitoring
  • Ability to work under pressure

Affiliations

  • Marketing • Networking with People • Volunteering and community involvement • Music

Custom

References available upon request.

Timeline

Customer care representative / Advisor

Sigma connected LTD {Scottish Power}
10.2023 - Current

Health Care Assistant (CWPT and MPFT) NHS TRUST

HCL Nursing
03.2023 - 01.2024

Health Care Assistant

Appealing care
08.2022 - 03.2023

Support Worker / HCA (Voyage Care and Lifeways)

Fastline Health Care
06.2022 - 01.2023

Master of Business Administration - International Business

Ulster University
05.2022 - 10.2023

Recruitment Consultant (Customer Service Advisor)

Faaboss Business System (NIG) LTD
08.2019 - 06.2024

Project Officer

National Youth Service Corper (NYSC)
08.2018 - 08.2019

B.Agric - Soil Science And Land Management

Federal University Of Agriculture Abeokuta
11.2011 - 02.2018

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Micheal Opeodu