Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

Michalis Giatsellis

Barnsley,UK

Summary

"Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations".

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warehouse Operative

GXO Logistic
Barnsley
10.2021 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Lab Sample Administrator

Microsearch Loboratories LTD
Halifax
02.2019 - 10.2021
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Onboarded new temps by entering employee information into systems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Collaborated with team members to achieve target results.
  • Used coordination and planning skills to achieve results according to schedule.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Logged sample information and recorded results into system.

Lab Technician ( Mixer )

Dramouck
Leeds
06.2019 - 08.2019
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Calibrated and maintained instruments to keep equipment fully operational.

Assistant Customer Service Manager

Gadgets FIX
Leeds
09.2018 - 02.2019
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Executed training programs.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.

Senior Waiter

Mple Seaside Gastrobar
Halkidiki
05.2017 - 09.2017
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Laboratory Assistant ( Phlebotomy)

voluntary
Peraia
06.2016 - 08.2016
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Logged patient information and recorded results into system.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.

Senior Waiter

Mykons Palace Hotel (Notos Restaurant Mykonos)
Mykonos
03.2015 - 10.2015
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Managed food resources, memorized orders and coordinated customer service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.

Restaurant Waiter

Garcon brasserie
Thessaloniki
06.2012 - 02.2015
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Laboratory Assistant

Euroitraiki
Thessaloniki
10.2011 - 02.2012
  • Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Obtained samples for testing following standard protocols.
  • Maintained documentation on tests performed in lab.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Implemented lab procedures to prevent errors and protect staff.
  • Analyzed test data and presented findings using charts and graphs.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Prepared blood smears and determined levels of normalcy.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Onboarded new temps by entering employee information into systems.

Medical Laboratory Assistant

Voluntary
Thessaloniki
10.2011 - 02.2012
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Assisted pathology team with skilled analyses by preparing tissue samples.
  • Located disease markers and outlined findings in thorough reports for clinicians.
  • Assisted with safe transfusions by conducting tests and completing blood counts.
  • Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Restaurant Waiter ( Part -Time)

Anestis Restaurant
Peraia, Thessaloniki
05.2008 - 08.2011
  • Increased customer satisfaction by resolving issues.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.

Education

No Degree - Forensic And Medical Science

University of Bradford
Bradoford, UK
09.2021

Associate of Science - Medical And Biomedical Laboratory Assistant

Vocational Trainning Institute
Thessaloniki, GR
06.2011

High School Diploma -

Eklisiastiko Geniko Lukeio
Thessaloniki GR
06.2009

Skills

  • Warehouse operations knowledge
  • Sterilization techniques
  • Specimen handling
  • Teamwork and Collaboration
  • LIMS for Lab Administrator
  • High-quality customer service
  • Driving continuous improvement
  • Administrative support
  • Project Management
  • Organization Skills
  • Relationship building and management
  • Strategic thinker
  • Equipment Testing and Calibration
  • Sterile technique
  • Quality control monitoring

Certification

  • Administrative Assistant certifications (online) - 2022
  • Business Administrator Diploma (online) - 2022
  • Cyber Security Understand Threats and Attack certifications - 2022
  • Phlebotomy Training - 2009-2012
  • Medical and Biomedical Sampling training- 2009-2012
  • Management Training- 2018

Hobbies

  • Travelling
  • Music
  • Outdoors Activities
  • Reading
  • Research
  • Sports

Languages

Greek
Native language
English
Advanced
C1
Albanian
Elementary
A2

Timeline

Warehouse Operative

GXO Logistic
10.2021 - Current

Lab Technician ( Mixer )

Dramouck
06.2019 - 08.2019

Lab Sample Administrator

Microsearch Loboratories LTD
02.2019 - 10.2021

Assistant Customer Service Manager

Gadgets FIX
09.2018 - 02.2019

Senior Waiter

Mple Seaside Gastrobar
05.2017 - 09.2017

Laboratory Assistant ( Phlebotomy)

voluntary
06.2016 - 08.2016

Senior Waiter

Mykons Palace Hotel (Notos Restaurant Mykonos)
03.2015 - 10.2015

Restaurant Waiter

Garcon brasserie
06.2012 - 02.2015

Laboratory Assistant

Euroitraiki
10.2011 - 02.2012

Medical Laboratory Assistant

Voluntary
10.2011 - 02.2012

Restaurant Waiter ( Part -Time)

Anestis Restaurant
05.2008 - 08.2011

No Degree - Forensic And Medical Science

University of Bradford

Associate of Science - Medical And Biomedical Laboratory Assistant

Vocational Trainning Institute

High School Diploma -

Eklisiastiko Geniko Lukeio

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Michalis Giatsellis