Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Michal O Bediako

Wolverhampton

Summary

An enthusiastic individual with a solid background in retail and care support, focused on enhancing customer experiences. Demonstrating an exceptional problem-solving ability in challenging environments, while maintaining composure and professionalism. I have continuously managed to find resolutions in high-stress situations calmly and effectively, by utilizing exceptional rapport-building skills that enabled me to develop strong relationships with team members and customers. I am committed to achieving and surpassing set goals through hard work and a positive attitude. exceed expectations and targets set, by attaining personal attributes such as; resilience and diligence, enabling me to adapt to new concepts. I am an effective team member with a positive can-do attitude providing a high standard of quality service.

Overview

12
12
years of professional experience

Work History

Customer Support Technician

BT group
birmingham, west midlands
10.2024 - Current
  • Assist customers with a broad range of requirements related to hardware, software, and infrastructure.
  • Assist customers with the installations, configure, and optimize BT products and services, while also performing simple repairs over the phone.
  • Customised support solutions to meet individual customer needs, enhancing user satisfaction.
  • Work directly with customers to discuss solutions, troubleshoot issues, and ensure their services are running at peak performance.
  • Advise on the best digital products and services to help customers maximize the value of their technology.

Sample handler

Nonacus Ltd
Leicester
07.2021 - 01.2022
  • Receiving, unpackaging and sorting covid sample deliveries, manually scanning samples into the system.
  • Assisting lab technicians with simple tasks, like prepping and cleaning the Hamilton.
  • Conducting inventory checks on stock rooms.
  • Handling customer queries over the phone as well as in person.
  • Investigating and troubleshooting problems swiftly to improve functionality.
  • Creating spreadsheets using Microsoft Excel for accurate data reporting.
  • Reviewing first aid kits for missing items and checking expiry dates.

Care assistant

Adaptus care
Leicester
05.2020 - 11.2020
  • Cared for service users with limited mobility, operating hoists, and mobility aids with precision.
  • Assisted service users’ personal hygiene such as using the toilet or commode, bathing and dressing to maintain hygiene and dignity.
  • Interacting with service users and family members with empathy, dignity, and respect.
  • Administered medications as directed by medical providers, maintaining clear and accurate records.
  • Handled household chores like cooking, cleaning, and updating care plans.

Skate house/ice Marshall

11th hour events
Leicester, East Midlands
12.2019 - 01.2020
  • Aiding skaters on ice, giving & collecting skates from customers, serving customers.
  • Answering general enquiries, handling cash from cloakroom.
  • Clearing of ice at the end of each session.

Support worker

Cambian healthcare
Smethwick, West midlands
01.2016 - 09.2017
  • Providing physical and emotional support and assessing the service user’s needs.
  • Assisting the service user with morning daily activities and personal care.
  • To provide night supervision while carrying out safety and risk checks.
  • Continuously promoting good practices in security, health & safety to safeguard the welfare of service users.

Retail assistant

Mummy's Afro Caribbean shop
Wolverhampton
01.2014 - 01.2016
  • Assisting customers, recording sales and profit.
  • Handling heavy & fragile products with care.
  • Stacking of shelves, cleaning & closing of the shop floor.
  • Dealing with customer queries over the phone and handling deliveries of goods.
  • Handling and processing cash & card payments.
  • Conducted stock checks to update inventory and pricing, packing & sorting stock.
  • Providing outstanding customer service by greeting and engaging with customers to establish their needs & recommend the best products.

Education

Bachelor of Science - Biomedical Science

De Montfort university
Leicester
07.2022

BTEC - Applied Science

Dudley College
Dudley
07.2017

GCSE’S - Maths, English, Science, ICT, Health & Social, Citizenship

Smestow Sports Specialist School
Wolverhampton
07.2014

BTEC level 3 - Art & Design

Dudley College
Dudley
01.2015

Skills

  • Microsoft Office: Excel, Word, PowerPoint
  • Technology
  • Customer Service
  • Organisation Skills
  • Cash Handling
  • Manual Handling
  • Team Collaboration
  • Communication Skills
  • Time Management
  • Problem Solving
  • Customer service
  • Remote assistance
  • Call centre experience

Interests

  • Cooking
  • Aesthetic practitioner
  • Language Learning
  • Coding & Web Development
  • Creative Arts

Timeline

Customer Support Technician

BT group
10.2024 - Current

Sample handler

Nonacus Ltd
07.2021 - 01.2022

Care assistant

Adaptus care
05.2020 - 11.2020

Skate house/ice Marshall

11th hour events
12.2019 - 01.2020

Support worker

Cambian healthcare
01.2016 - 09.2017

Retail assistant

Mummy's Afro Caribbean shop
01.2014 - 01.2016

Bachelor of Science - Biomedical Science

De Montfort university

BTEC - Applied Science

Dudley College

GCSE’S - Maths, English, Science, ICT, Health & Social, Citizenship

Smestow Sports Specialist School

BTEC level 3 - Art & Design

Dudley College
Michal O Bediako