- Cooking
- Aesthetic practitioner
- Language Learning
- Coding & Web Development
- Creative Arts
Michal O Bediako
Wolverhampton
Summary
An enthusiastic individual with a solid background in retail and care support, focused on enhancing customer experiences. Demonstrating an exceptional problem-solving ability in challenging environments, while maintaining composure and professionalism. I have continuously managed to find resolutions in high-stress situations calmly and effectively, by utilizing exceptional rapport-building skills that enabled me to develop strong relationships with team members and customers. I am committed to achieving and surpassing set goals through hard work and a positive attitude. exceed expectations and targets set, by attaining personal attributes such as; resilience and diligence, enabling me to adapt to new concepts. I am an effective team member with a positive can-do attitude providing a high standard of quality service.
Overview
12
12
years of professional experience
Work History
Customer Support Technician
BT group
birmingham, west midlands
10.2024 - Current
- Assist customers with a broad range of requirements related to hardware, software, and infrastructure.
- Assist customers with the installations, configure, and optimize BT products and services, while also performing simple repairs over the phone.
- Customised support solutions to meet individual customer needs, enhancing user satisfaction.
- Work directly with customers to discuss solutions, troubleshoot issues, and ensure their services are running at peak performance.
- Advise on the best digital products and services to help customers maximize the value of their technology.
Sample handler
Nonacus Ltd
Leicester
07.2021 - 01.2022
- Receiving, unpackaging and sorting covid sample deliveries, manually scanning samples into the system.
- Assisting lab technicians with simple tasks, like prepping and cleaning the Hamilton.
- Conducting inventory checks on stock rooms.
- Handling customer queries over the phone as well as in person.
- Investigating and troubleshooting problems swiftly to improve functionality.
- Creating spreadsheets using Microsoft Excel for accurate data reporting.
- Reviewing first aid kits for missing items and checking expiry dates.
Care assistant
Adaptus care
Leicester
05.2020 - 11.2020
- Cared for service users with limited mobility, operating hoists, and mobility aids with precision.
- Assisted service users’ personal hygiene such as using the toilet or commode, bathing and dressing to maintain hygiene and dignity.
- Interacting with service users and family members with empathy, dignity, and respect.
- Administered medications as directed by medical providers, maintaining clear and accurate records.
- Handled household chores like cooking, cleaning, and updating care plans.
Skate house/ice Marshall
11th hour events
Leicester, East Midlands
12.2019 - 01.2020
- Aiding skaters on ice, giving & collecting skates from customers, serving customers.
- Answering general enquiries, handling cash from cloakroom.
- Clearing of ice at the end of each session.
Support worker
Cambian healthcare
Smethwick, West midlands
01.2016 - 09.2017
- Providing physical and emotional support and assessing the service user’s needs.
- Assisting the service user with morning daily activities and personal care.
- To provide night supervision while carrying out safety and risk checks.
- Continuously promoting good practices in security, health & safety to safeguard the welfare of service users.
Retail assistant
Mummy's Afro Caribbean shop
Wolverhampton
01.2014 - 01.2016
- Assisting customers, recording sales and profit.
- Handling heavy & fragile products with care.
- Stacking of shelves, cleaning & closing of the shop floor.
- Dealing with customer queries over the phone and handling deliveries of goods.
- Handling and processing cash & card payments.
- Conducted stock checks to update inventory and pricing, packing & sorting stock.
- Providing outstanding customer service by greeting and engaging with customers to establish their needs & recommend the best products.
Education
Bachelor of Science - Biomedical Science
De Montfort university
Leicester07.2022
BTEC - Applied Science
Dudley College
Dudley07.2017
GCSE’S - Maths, English, Science, ICT, Health & Social, Citizenship
Smestow Sports Specialist School
Wolverhampton07.2014
BTEC level 3 - Art & Design
Dudley College
Dudley01.2015
Skills
- Microsoft Office: Excel, Word, PowerPoint
- Technology
- Customer Service
- Organisation Skills
- Cash Handling
- Manual Handling
- Team Collaboration
- Communication Skills
- Time Management
- Problem Solving
- Customer service
- Remote assistance
- Call centre experience
Interests
Timeline
Customer Support Technician
BT group
10.2024 - Current
Sample handler
Nonacus Ltd
07.2021 - 01.2022
Care assistant
Adaptus care
05.2020 - 11.2020
Skate house/ice Marshall
11th hour events
12.2019 - 01.2020
Support worker
Cambian healthcare
01.2016 - 09.2017
Retail assistant
Mummy's Afro Caribbean shop
01.2014 - 01.2016
Bachelor of Science - Biomedical Science
De Montfort university
BTEC - Applied Science
Dudley College
GCSE’S - Maths, English, Science, ICT, Health & Social, Citizenship
Smestow Sports Specialist School
BTEC level 3 - Art & Design
Dudley College