Michal Marszalek
Edinburgh
Summary
Driven professional with focus on customer service and problem-solving. Skilled in managing client interactions and handling administrative tasks. Aims to enhance customer satisfaction for improved business outcomes.
Overview
21
21
years of professional experience
Work history
Car Rental Agent
Europcar
Edinburgh airport
2024.05 - 2026.02
- Customer Service & Sales: Answering inquiries regarding availability and rates via phone, email, or in-person.
- Bookings & Administration: Processing reservations, verifying driver's licenses, and explaining insurance and rental agreements.
- Vehicle Preparation & Handover: Inspecting vehicles for damage before and after rental, recording mileage, and familiarizing customers with car features.
- Payment Processing: Handling rental payments, deposits, and managing contract extensions.
Rental Operations Agent
Avis Budget Group
Edinburgh airport
2022.04 - 2024.05
- Customer Service & Sales: Answering inquiries regarding availability and rates via phone, email, or in-person.
- Bookings & Administration: Processing reservations, verifying driver's licenses, and explaining insurance and rental agreements.
- Vehicle Preparation & Handover: Inspecting vehicles for damage before and after rental, recording mileage, and familiarizing customers with car features.
- Payment Processing: Handling rental payments, deposits, and managing contract extensions.
- Vehicle valeting.
Ticket Desk Agent
Swissport
Edinburgh airport
2006.10 - 2022.04
- Dealing with ticketing enquiries, rebooking and making new reservations
- Face to face interaction with passengers
- Handling cash and credit card payments for various airlines
- Cooperation with Police and UK Border Force enquiries
- Organising ground arrangements and accommodation during disruption
- Landside and airside access
Cabin crew
Ryanair
2004.09 - 2006.05
- On board customer service
- Checking condition and provision of emergency equipment and information for passengers
- Demonstrating emergency equipment and safety procedures
- Administering first aid
- Dealing with emergencies
- Producing written flight reports after completing journey
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
Education
Bachelor's degree - Management And Marketing
Katowice School Of Economics
Katowice 9 2001 - 5 2004
REFERENCES
References Available on Request
INTERESTS
Travelling, Computing, Languages
QUALIFICATIONS
- Amadeus based reservation systems
- Dangerous goods training
Timeline
Car Rental Agent
Europcar
2024.05 - 2026.02
Rental Operations Agent
Avis Budget Group
2022.04 - 2024.05
Ticket Desk Agent
Swissport
2006.10 - 2022.04
Cabin crew
Ryanair
2004.09 - 2006.05
Bachelor's degree - Management And Marketing
Katowice School Of Economics
9 2001 - 5 2004