Michal Labuz
Peterborough,Cambridgeshire
Summary
Seasoned IT Professional with 15 years of experience in supporting critical IT infrastructure and operational systems. Expertise in IT support, network administration, Microsoft 365, Active Directory, hardware troubleshooting and system maintenance. Proven ability to deliver high-quality customer service, resolve technical issues efficiently, and maintain the availability of IT equipment and infrastructure. Combines strong technical expertise with operational and warehouse administration experience, making a valuable contributor in logistics and distribution environments.
Overview
1
1
Certification
16
16
years of professional experience
Work History
IT Manager
The I.S. Group Ltd
Peterborough, Cambridgeshire
03.2020 - 02.2026
- Led IT department, overseeing daily operations and aligning technology strategies with overall business objectives to support organisational goals.
- Maintained high system availability across business-critical infrastructure.
- Maintained LAN/WAN infrastructure to ensure maximum uptime and support reliable business operations.
- Implemented cybersecurity best practices to improve system security and reduce vulnerabilities.
- Administered Active Directory, including user provisioning, permissions management, and security groups.
- Oversaw IT equipment deployment, replacement, and lifecycle management.
- Supported Microsoft 365 and cloud-based services, improving collaboration and productivity.
- Diagnosed and resolved hardware, software, and network-related incidents within agreed service levels.
- Provided first and second-line IT support to more than 40 users across the business.
- Installed, configured, maintained, and troubleshot desktops, laptops, printers, handhelds, and network-connected devices.
- Performed preventative maintenance, software updates, patch management, and backup procedures.
- Worked closely with departments across the business to deliver technical solutions and operational improvements.
- Negotiated contracts with vendors and suppliers to secure cost-effective IT solutions and enhance service delivery.
- Arranged upgrades to hardware and software to maintain technological capabilities.
IT Support Technician
The I.S. Group Ltd
Peterborough, Cambridgeshire
04.2014 - 03.2020
- Provided technical support to users, diagnosing software and hardware issues to minimise work disruptions.
- Responded to support tickets, prioritising tasks by urgency to minimise resolution time.
- Resolved connectivity issues, including Wi-Fi and LAN problems, to sustain uninterrupted network access.
- Investigated system error reports, reproducing issues to identify and resolve underlying faults.
- Managed installation, configuration, and troubleshooting of computer systems and network devices for optimal performance.
- Installed new hardware and software to meet system specifications and user needs.
- Configured networks to meet performance requirements.
- Conducted regular system maintenance, including updates and patches, to maintain IT infrastructure integrity.
- Performed recovery operations to restore systems following failures.
- Assisted in the migration of data and applications to cloud-based solutions, facilitating modernisation efforts.
- Liaised with external support services for complex issues, facilitating timely resolutions and minimising downtime.
- Participated in disaster recovery planning and exercises, preparing for potential data loss scenarios.
- Implemented user access controls and permissions, safeguarding sensitive information effectively.
Warehouse Administrator
The I.S. Group Ltd
Peterborough, Cambridgeshire
08.2010 - 04.2014
- Managed inventory control and stock accuracy using Warehouse Management Systems.
- Consistently maintained high stock accuracy levels through effective inventory management.
- Maintained detailed inventory records and generated operational reports, enabling informed decision-making and operational insights.
- Conducted regular stock audits, identifying discrepancies and taking corrective actions to maintain inventory integrity.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
- Enhanced reporting efficiency through structured data management and streamlined processes, facilitating timely access to critical information.
- Coordinated with internal departments to ensure efficient warehouse operations.
- Maintained compliance with health and safety procedures and operational standards.
- Optimised warehouse layout for improved space utilisation and safe movement of goods, contributing to a safer working environment and maximising storage capability.
- Supported business operations through effective use of Microsoft Dynamics Navision ERP.
- Completed detailed stock reports, maintaining up-to-date, reliable inventories.
- Located and moved stock throughout warehouses using forklifts, pallets and crates.
Education
Bachelor of Science - Communications and Networking
The Open University
Milton Keynes01-2028
Diploma of Higher Education - Communications and Networking
The Open University
Milton Keynes06-2026
NVQ Level 3 - Computer Science
Post Secondary Vocational School no.34
Krakow01-2004
Skills
- Active Directory Administration
- Microsoft 365 Administration
- Microsoft Azure Fundamentals
- Windows Server
- Windows Operating Systems
- Cloud services
- Virtualisation technologies
- Network Troubleshooting
- System Monitoring
- Backup Management
- Cybersecurity
- Information security
- Access Management
- User Support
- Technical troubleshooting
- MSSQL
- Data Analysis
- ERP Systems
- Warehouse Management Systems
Certification
- CCNA: Enterprise Networking, Security and Automation
- CCNA: Switching, Routing and Wireless Essentials
- CCNA: Introduction to Networks
- Cisco Certified DevNet Associate
- Cisco Network Defense
- Cisco Computer Hardware Basics
- Cisco Networking Essentials
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure AI Fundamentals (AI-900)
- Microsoft Azure Data Fundamentals (DP-900)
- Microsoft Security, Compliance and Identity Fundamentals (SC-900)
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Dynamics 365 Fundamentals (MB-910)
- Microsoft Power Platform Fundamentals (PL-900)
- Microsoft Office Specialist - Expert
Additional information
Full UK Driving Licence, Eligible to work in the UK, Available for shift-based work and occasional out-of-hours support, Available for immediate or short-notice opportunities
Languages
Polish
Proficient
C2
English
Upper Intermediate
B2
German
Elementary
A2
Hobbies and interests
- Home networking and technology projects
- Continuous professional development through technical certifications
- Cycling
- Fishing
Timeline
IT Manager
The I.S. Group Ltd
03.2020 - 02.2026
IT Support Technician
The I.S. Group Ltd
04.2014 - 03.2020
Warehouse Administrator
The I.S. Group Ltd
08.2010 - 04.2014
Bachelor of Science - Communications and Networking
The Open University
Diploma of Higher Education - Communications and Networking
The Open University
NVQ Level 3 - Computer Science
Post Secondary Vocational School no.34