Call Handler/Customer Service
Sitel
- 13 months call handler/customer service experience
- I previously worked as a Customer Service Specialist and Call Handler, managing over 100 calls per day in a fast-paced environment. Throughout each interaction, I ensured that customers’ concerns were handled efficiently, professionally, and to a high standard while maintaining strict quality control guidelines. I consistently worked within time targets without compromising on service quality.
- In addition to handling calls, I completed detailed summaries after each interaction, documenting key issues, call duration, and any actions taken. Where necessary, I escalated matters to the appropriate departments, ensuring clear communication and a smooth resolution process. This role strengthened my communication skills, attention to detail, ability to work under pressure, and commitment to delivering excellent customer service.