
Driven and resourceful professional with exceptional interpersonal and communication skills, with a proven track record in Commercial Facilities Management, combined with proven ability to build and maintain relationships with clients. Demonstrates strong problem-solving abilities and keen attention to customer needs. Ready to contribute to significant client satisfaction and business growth in Account Director role.
Possessing a high degree of technical competence and a commitment to quality with a comprehensive understanding of FM and H&S regulations.
• Full operational management of Regents Place, a large mixed use estate that includes:
- 9-building complex with interlinked commercial and residential operations.
- Major commercial tenants such as Meta and the NHS.
- Retail environments, event spaces, and approx. 500 high-end residential units.
• Responsible for leading and developing a large operational team of 31 managers, ensuring strong leadership, alignment, and high performance across all service lines.
• Act as the primary interface with the developer/landlord, ensuring continuous alignment on estate strategy, building performance, CAPEX planning, and long-term asset value.
• Manage all aspects of estate operations including engineering, compliance, security, residential services, customer experience, and H&S.
• Oversee and coordinate major projects, building upgrades, and long-term improvement works, working closely with developers, design teams, and contractors.
• Deliver specified business targets including project delivery, operational savings, financial forecasting, and profit protection.
• Strengthen client relationships and expand service delivery by identifying new opportunities, improving process efficiencies, and implementing innovative solutions.
• Provide advanced technical support and resolve complex issues across building systems and critical infrastructure.
• Conduct regular performance reviews, management reporting, and strategic operational planning.
• Develop contingency strategies by proactively analysing risks, past issues, and estate-wide vulnerabilities.
Electrical and mechanical engineering
Facilities management operations
High-complexity systems management