Michal Gicela
Ballymena,Northern Ireland
Summary
Experienced in food preparation and customer service, with a strong background in stock management. Demonstrates exceptional time management and communication skills, facilitating efficient drive-thru operations and adeptly handling customer complaints. Proficient in payment processing and counter sales, prioritizing safety and food hygiene. Aims to progress in the hospitality sector while utilizing conflict resolution and customer engagement expertise to improve service delivery.
Overview
6
6
years of professional experience
Work history
Stock assistant
Sainsbury's
Ballymena, Mid and East Antrim
09.2025 - Current
- Optimised space utilisation by arranging stocks efficiently in the storage area.
- Streamlined order picking and packing processes, increasing efficiency in dispatching goods.
- Assisted in inventory management, maintaining accurate stock levels.
- Identified and reported damaged or missing inventory to the supervisor promptly.
- Maintained a clean and organised stock room ensuring easy access to products.
- Assisted customers with heavy items demonstrating excellent customer service skills.
- Regularly updated shelf labels to maintain pricing accuracy throughout the store.
Retail worker
Tesco
Ballymena, Mid and East Antrim
06.2025 - 08.2025
- Participated actively in staff meetings encouraging team spirit and cohesion.
- Offered personalised service to each shopper, driving repeat business.
- Promoted seasonal items or discounts effectively stimulating increased revenue.
- Consistently met personal sales goals whilst providing excellent customer service.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
Fast food worker
McDonald’s
Ballymena, Northern Ireland
07.2022 - 04.2025
- Supported store goals by maximising sales opportunities and providing great quality service.
- Followed health and safety regulations strictly, enhanced workplace environment.
- Operated griddle to heat up or cook meats, cheeses and bread pieces.
- Handled customer complaints using quick decision-making to resolve issues.
- Fried chicken, fish and potatoes to make different fast food dishes.
- Cleaned dining area regularly, provided a pleasant atmosphere for customers.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Ensured timely delivery of orders to maximise positive customer experiences.
- Worked fast and accurately to meet customer needs and service goals.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Boosted sales by suggestively selling sides, drinks and desserts.
- Greeted incoming customers, offered menu information and documented orders.
Painter
Peter painting and decorating
Ballymena, Antrim
01.2020 - 11.2021
Education
A-Levels - A level ICT A level Biology, physics and chemistry
St Patrick’s college
Ballymena, AntrimGCSEs -
St Patrick’s college
Ballyemana, AntrimSkills
- Food preparation
- Time management efficiency
- Payment Processing
- Counter sales
- Stock control
- Persuasive communication
- Complaint handling
- Drive-Thru operations
- Freezer maintenance
- Knowledge of dietary restrictions
- Product upselling
- Emotional intelligence
- Customer engagement
- Warehouse equipment handling
- Punctuality and reliability
- Initiative in task completion
- Food Hygiene
- Stock management
- Stress management
- Physical stamina
- Customer Service
- Safety consciousness
- Conflict Resolution
- Energy and stamina
Personal Information
Date of birth: 24/05/2004
Languages
Polish
Languages
- Polish – Conversational
- Polish – Intermediate
Timeline
Stock assistant
Sainsbury's
09.2025 - Current
Retail worker
Tesco
06.2025 - 08.2025
Fast food worker
McDonald’s
07.2022 - 04.2025
Painter
Peter painting and decorating
01.2020 - 11.2021
A-Levels - A level ICT A level Biology, physics and chemistry
St Patrick’s college
GCSEs -
St Patrick’s college