Michal Edgley
Nelson,Lancashire
Summary
I am a mature, positive, and hardworking individual who always strives to achieve the highest standards possible. Being able to deal with Stakeholders at all levels, adapt and embrace change in a positive way are my main strong points. Often, I can get called on at a moment’s notice to change direction and prioritise my work to best support our site. I have just spent 12 months managing my own team of apprentices. This was from the recruitment stage, Through welcome training and beyond. Prior to managing my own team my time was spent cover managing different teams supporting managers where needed and have been doing so on and off for the last 5 years. Now I want to look at other options that are available in EE/BT.
Overview
35
35
years of professional experience
Work History
Manager
BT
11.2016 - Current
- During my time I have managed my own team.
- Cover managed on and off continually over my last few years.
- This being the case I have managed to adapt a management style picking the best from each manager I have spent time with ensuring I have plenty of knowledge to share and guide colleagues I have had the opportunity to manage.
- I have delivered coaching for other managers to give the different approach for advisors that may have struggled getting to understand new processes.
- As well as delivering my KPI’s that I need to achieve as a manager I have also been there to support advisors that I have been managing by supporting them to now achieve the KPI’s they were struggling with.
Business Accounts Manager
Currys / PC World
Burnley
04.2010 - 11.2016
- I was The Business Accounts Manager only answerable to the manager who runs the store.
- I built up my database of accounts up from zero to 2000 plus of regular spending customers.
- My day consisted of contacting my existing customers and building up my database of customers.
- I regularly source through many different suppliers the correct solutions for my customers.
- I coached shop floor colleagues on current products offers and promotions.
- My year-on-year sales growth is tracking at 40 % growth year on year.
- I won an award for being the top Business sales colleague out of 550 people.
- Colleagues from other stores were sent to me for coaching for best practice of approaching customers over the phone and how to process sales.
- I was also the Apple Master for our store which involved coaching colleagues all about Apple products and being the colleague that oversees our Apple sales area this is due to my knowledge being excellent on these products.
Owner
Burnley Fishing Tackle
07.2003 - 04.2010
- My wife and I ran our own fishing tackle import/export business.
- We had 9 members of staff (5 being full time).
- I controlled their rota, payroll, and schedule of work.
- I was also the sole key holder working 7 days a week doing sales, cashing up at the end of day and stock control.
Key Holder
Time Computers
Blackburn
09.2000 - 07.2003
- Being one of the 2 key holders for the branch most days I would have to open up the store for the day's trading.
- My position meant that in the absence of the branch manager I would have to brief members of staff giving them their targets to achieve and, their schedule of work for the day.
- A normal day’s work entailed such things as dispatching financial contracts, entering orders on the stores EPOS system, dealing with customer issues, ongoing training for staff, doing the store daily banking and reconciliation of sales.
Electrician
HM Forces – Army R.E.M.E.
09.1991 - 09.2000
- The time that I spent in The Army was in various locations around the world but, mostly in Germany.
- During this time, I repaired and maintained various electrical equipment (varying from vehicles to televisions), prioritised my own work, used manuals daily for fault diagnosis and requisition of replacement parts using intricate requisition paperwork.
- I set up and ran external power and lighting circuits.
- I was responsible for the efficiency of my team.
- During this time, I had a few years’ experience directing, co-ordinating, controlling, scheduling, appraising, and motivating teams of tradesmen as an NCO.
Education
N.V.Q. Level 3 - Basic Engineering competence’s, Engineering manufacturing common core, Utilisation of electrical power, Assembling mechanical components, Electrical control, Electrical cable forming, General Maintenance Technology, Electrical Component and sub assembly fabricating, Maintenance Organisation, Electrical wiring, Electrical Systems, Electrical measuring and testing, Electronic components, Electrical Assembly and computer testing, Engineering assembly
Army School of Electrical and Mechanical Engineering-Bordon, Hampshire
Bordon, HampshireCareers in cable, Transmission theory and practice, fibre optics theory and practice, Installation of services to subscribers’ homes
North Lincolnshire College
A Levels - Maths, Physics, Chemistry and Statistics
Hatfield High School
DoncasterSkills
- Microsoft Office
- Adobe Suite
- Analytical Skills
- Organisational Skills
- Problem Solving
- Coping Under Pressure
- Preparedness
- Team building
- Employee training
- Performance monitoring
- Customer relationship management
- Project management
- Data analysis
- Coaching and mentoring
- Leadership skills
- Customer relationship building
- Mentoring and coaching
- Outstanding customer service
- Regulatory compliance
- HR policies and procedures
- Creative thinking
- Time-management
- Decision making
- Active listening
- Team Leadership
Profile
I am a mature, positive, and hardworking individual who always strives to achieve the highest standards possible. Being able to deal with Stakeholders at all levels, adapt and embrace change in a positive way are my main strong points. Often, I can get called on at a moment’s notice to change direction and prioritise my work to best support our site. I have just spent 12 months managing my own team of apprentices. This was from the recruitment stage, Through welcome training and beyond. Prior to managing my own team my time was spent cover managing different teams supporting managers where needed and have been doing so on and off for the last 5 years. Now I want to look at other options that are available in EE/BT.
Timeline
Manager
BT
11.2016 - Current
Business Accounts Manager
Currys / PC World
04.2010 - 11.2016
Owner
Burnley Fishing Tackle
07.2003 - 04.2010
Key Holder
Time Computers
09.2000 - 07.2003
Electrician
HM Forces – Army R.E.M.E.
09.1991 - 09.2000
N.V.Q. Level 3 - Basic Engineering competence’s, Engineering manufacturing common core, Utilisation of electrical power, Assembling mechanical components, Electrical control, Electrical cable forming, General Maintenance Technology, Electrical Component and sub assembly fabricating, Maintenance Organisation, Electrical wiring, Electrical Systems, Electrical measuring and testing, Electronic components, Electrical Assembly and computer testing, Engineering assembly
Army School of Electrical and Mechanical Engineering-Bordon, Hampshire
Careers in cable, Transmission theory and practice, fibre optics theory and practice, Installation of services to subscribers’ homes
North Lincolnshire College
A Levels - Maths, Physics, Chemistry and Statistics
Hatfield High School