Summary
Overview
Work History
Education
Skills
Certification
Languages
Additionalinformation
Disclaimer
Timeline
Generic

Michael Tochukwu Daniel

Summary

Prolific and caring team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while caring for elderly, disabled and injured patients in healthcare settings. Hands-on experience in performing routine tasks under the direction of nurse staff or agency. Established rapport of reliability and created positive rapport with patients, family and staff.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Orchard House
  • Assisting service users with a high standard of clinical, physical and emotional care
  • Supporting residents with a great range of differing requirements from companionship to personal care
  • Being part of a team supporting the nurse or senior managers in monitoring the residents, thereby recording and reporting changes
  • Communicating with residents' families, friends and other healthcare professionals
  • Recognising and meeting the specific needs of the service users.

Total Caring LTD
02.2024 - 05.2024
  • Scheduled and accompanied clients to medical appointments
  • Determined specific needs and provided the most appropriate level of services for patient well-being
  • Monitored and maintained cleanliness, sanitation, and assigned station and service area organization
  • Built strong relationships with clients to deliver emotional support and companionship
  • Monitored and assisted residents through individual service plans
  • Recognized and reported abnormalities or changes in the patient's health status to the case manager.

IT Technical Support Intern

Missionary Society of St. Paul Of Nigeria
01.2018 - 12.2019
  • Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems
  • Investigated data issues and offered suggestions for resolution to the supervisor
  • Maintained inventory records and documentation for equipment in the database
  • Installed application software and upgrades, virus protection, and drivers
  • Helped the department set up equipment for meetings, events and operations
  • Worked with vendors to resolve problems with services, equipment, or inventory.

Office Assistant

Etisalat Nigeria
04.2015 - 11.2017
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Interacted with customers by phone, email, or in person to provide information
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Delivered clerical support by handling a range of routine and special requirements
  • Assisted with budgeting and financial management to keep the office operating within budget
  • Maintained and updated office records, both digital and physical
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

Education

Bachelor of Computer Science -

National Open University of Nigeria
01.2019

Senior Secondary School Certificate -

Global Visions School, Niger State, Nigeria
01.2013

Skills

  • Behavior Redirection
  • Patient-Focused Care
  • Quality Assurance Controls
  • Patient Relationship-Building
  • Computer Literacy
  • Disability Care
  • Active Listening
  • First Aid
  • Room Cleaning and Restocking
  • Troubleshooting
  • ICT Expert

Certification

  • IELTS Exams, 2023
  • Duolingo Test of English, 2023
  • Basic Life Support (Florence Academy), 2023
  • Dementia Level 1 (Florence Academy), 2023
  • First Aid (Florence Academy), 2023
  • Catering Management (CPD-Thames College), 2023
  • Google Digital Skills for Africa, 2021
  • More than 50 Healthcare Certifications from (Florence Academy in 2024), 2024

Languages

Igbo
Hausa
English
German

Additionalinformation

Associate Member Missionary Society of St. Paul Of Nigeria, Associate Member Rhapsody of Experiences, Associate Member St. Vincent the Poor, References: (Available on Request)

Hobbies: Reading, Researching, Traveling, Cooking, Singing

Disclaimer

This CV is not to be shared, printed or circulated without the consent and approval of the author whose name is above, only the company whom the author has shared this CV with may view or print, thank you.

Timeline

Total Caring LTD
02.2024 - 05.2024

IT Technical Support Intern

Missionary Society of St. Paul Of Nigeria
01.2018 - 12.2019

Office Assistant

Etisalat Nigeria
04.2015 - 11.2017

Orchard House

Bachelor of Computer Science -

National Open University of Nigeria

Senior Secondary School Certificate -

Global Visions School, Niger State, Nigeria

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Michael Tochukwu Daniel