Michael Ogbonna Ozoemena Bus Coordinator
Sunderland
Summary
Reliable and detail-oriented Transport Operations Assistant with hands-on experience in bus coordination, baggage handling, and passenger support. Skilled in assisting with scheduling, dispatch, and managing passenger flow to ensure efficient and safe transport operations. Demonstrates strong communication, teamwork, and problem-solving abilities in fast-paced environments. Committed to delivering excellent customer service while maintaining high safety and operational standards.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Transport Assistant / Baggage Handler
Grafters Recruit Ltd
Durham
2026.03 - Current
- Supported daily bus coordination activities, including scheduling, dispatch, and ensuring timely departures
- Helped organise boarding and departure processes to maintain smooth and efficient operations
- Managed passenger flow during peak times, ensuring safe and orderly boarding
- Handled passenger baggage with care, ensuring accurate loading, unloading, and storage
- Worked closely with drivers and transport staff to coordinate both passenger and luggage logistics
- Provided real-time support to resolve operational issues and minimise delays
- Delivered excellent customer service by assisting passengers with luggage and travel enquiries
- Maintained operational records, including delays and service updates
- Ensured compliance with all health, safety, and transport regulations
- Improved customer service by promptly handling passenger luggage.
- Worked in all weather conditions showing strong resilience and commitment.
Transport Support Assistant
ABC Transport
Abuja
2023.04 - 2025.08
- Assisted transport coordinators with daily scheduling and dispatch activities
- Monitored service operations and reported delays or disruptions to supervisors
- Supported communication between drivers and control teams to maintain service efficiency
- Helped coordinate passenger boarding and ensured adherence to departure times
- Provided on-ground operational support during peak periods to improve service flow
- Contributed to maintaining a safe and organised transport environment
Customer Service Assistant
Romic ventures NIG Limited
Abuja
2020.09 - 2023.02
- Delivered high-quality customer service in a busy environment
- Responded to customer enquiries and resolved issues professionally
- Supported administrative tasks including record-keeping and reporting
- Built strong interpersonal and communication skills
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Improved customer relations by managing customer complaints effectively.
- Communicated effectively with colleagues to ensure seamless service delivery.
Education
GCSEs -
Bishop Otubelu Juniorate
Enugu, Nigeria 2015.09 - 2019.01
Skills
- Bus Coordination & Dispatch Support
- Baggage Handling & Logistics
- Passenger Flow Management
- Route Scheduling Assistance
- Customer Service Excellence
- Health & Safety Compliance
- Communication & Team Collaboration
- Time Management & Organisation
- Schedule preparation
Additional Information
- Strong understanding of transport coordination and operational processes
- Flexible with shifts, including evenings, weekends, and sleep-ins
- Excellent attention to detail and organisational skills
References
References available upon request.
Timeline
Transport Assistant / Baggage Handler
Grafters Recruit Ltd
2026.03 - Current
Transport Support Assistant
ABC Transport
2023.04 - 2025.08
Customer Service Assistant
Romic ventures NIG Limited
2020.09 - 2023.02
GCSEs -
Bishop Otubelu Juniorate
2015.09 - 2019.01