MICHAEL KOFI YEBOAH

• Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
• Independently operated production line equipment.
• Covered shift breaks and other production areas to minimise disruptions.
• Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
• Labelling and tagging products.
• Quality checking products.

• Assists branch manager in daily branch operations.
• Liaised with managers, supervisors and other senior staff, communicating clearly and concisely.
• Analysis of premium income data for Management decision making
• Preparing reports on financial health/Strength and communicating insights of these reports to the wider business.

• Exploring different opportunities for Customer Account Management

• Serves as an intermediary between client and the insurance companies.
• Contributed to achieving pre-established corporate priorities and values.
• Developed professional relationships with colleagues and managers to aid communication and consistency.
• Aided support and development of external partnerships on company's behalf.

• Risk assessment / analysis.

• Solicit, market, quote and confirm new and existing business

• Negotiate the best terms and coverage available with accessible market

• Trained staff in insurance product and service promotion, boosting sales and exceeding quotas.
• Worked with clients to determine correct coverage levels and options for coverage.
• Met with key clients, assessing insurance plan performance and identifying adjustment needs.
• Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations.
• Employed industry knowledge to create insurance policies aligned with client specifications.
• Reviewed new insurance products from carriers to determine suitability for client needs.

• Recorded information in Word and Excel documents for reliable reference.
• Engaged stakeholders with department activity through informative reports and presentations.
• Identified key project objectives and brainstormed solutions to achieve them.
• Devised robust solutions using excellent troubleshooting and problem-solving skills.
• Provided outstanding customer support to maintain first-class service ratings.
• Supported research programmes to improve subject insight and progress department projects.
• Took instruction well to complete daily tasks to specifications and within deadlines.
• Reviewed personal progress to identify opportunities for further training and growth.
• Demonstrated sales abilities to uplift revenue and achieve profit KPIs.