Michael John Wright
Whitley Bay,Northumberland
Summary
Experienced professional with a strong background in customer relationship management systems and email marketing platforms, complemented by e-commerce platform expertise. Demonstrates exceptional skills in customer service, client communication, and account management, with a proven track record of fostering positive customer relations. Known for interpersonal communication abilities and industry knowledge, alongside notable achievements such as having an England under 21 trial in 1996. An active match angler with a keen interest in learning additional duties, committed to success through politeness and helpfulness.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Driver Installer
John Lewis & Partners
Killingworth, Northumberland
09.2024 - Current
- Handled customer complaints professionally, resulted in improved client relations.
- Managed time efficiently to meet all delivery deadlines.
- Delivered goods safely by adhering to strict road safety rules.
- Followed route schedules, improved punctuality.
- Maintained vehicle cleanliness for a professional appearance.
- Resolved logistical issues swiftly to ensure on-time deliveries.
- Navigated through heavy traffic whilst maintaining composure.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
Driver Installer
Transvalair UkLtd
Washington, Sunderland
02.2023 - 07.2024
- Resolved logistical issues swiftly to ensure on-time deliveries.
- Delivered goods safely by adhering to strict road safety rules.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Ensured prompt delivery of parcels by utilising effective navigation skills.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Improved fuel efficiency by adopting eco-friendly driving habits.
- Build various high end products from beds to media units to tables and shelving plus a lot more from Soho home .
Sales Director
Mpw Angling & Legacy Tackle
Newton Aycliffe, Durham
10.2015 - 11.2022
- Navigated complex negotiations to achieve favourable outcomes.
- Piloted competitive intelligence initiatives to maintain industry edge.
- Strengthened team performance through effective coaching and mentoring.
- Bolstered brand position through adept crisis management.
- Responsible for the electronic stock and till system.
- Built a fully ecommerce website and controlled stock to suit demand.
- Purchasing of stock for shop and internet side of the business.
- Opened three stores in Aycliffe , Durham (Aldin Grange Lakes) , and Chepstow (Mathern Mill).
- Responsible for the day to day running of the stores , staff and everything associated with having leased units.
- Work closely with sales representatives from many companies to enhance our stock portfolio for the Uk market.
Store Manager
Dragon Carp Direct Fishing Store
Peterlee, Durham
03.2013 - 09.2015
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Assisted customers in locating products around the shop floor promptly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Sales Executive & Inventory Controller
Edmundson Electrical Wholesalers
Darlington, Durham
07.1998 - 08.2013
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Identified new business opportunities that enhanced growth potential of the company.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Streamlined sales process to enhance operational efficiency and productivity.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Established strong relationships with key industry players to expand business reach.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Generated new leads and opportunities to maximise revenue.
- Controlling stock to the value of £378'000.00 to cater for the growing business.
Education
GCSEs - English , Maths ,Science , Geography
Woodham Comprehensive School
Newton Aycliffe, Durham 09.1989 - 05.1994
Skills
- Customer relationship management systems
- Email marketing platforms
- E-Commerce platform experience
- Customer Service
- Customer relations
- Interpersonal communication
- Account management
- Client communication
- Highly knowledgeable within the industry
- England under 21 trials in 1996
- Still an active and extremely keen match angler
- Willing to learn extra duties
- Polite and helpful with a willingness to succeed
Affiliations
- Match Fishing
- Walking
- Camping
- Shooting
Timeline
Driver Installer
John Lewis & Partners
09.2024 - Current
Driver Installer
Transvalair UkLtd
02.2023 - 07.2024
Sales Director
Mpw Angling & Legacy Tackle
10.2015 - 11.2022
Store Manager
Dragon Carp Direct Fishing Store
03.2013 - 09.2015
Sales Executive & Inventory Controller
Edmundson Electrical Wholesalers
07.1998 - 08.2013
GCSEs - English , Maths ,Science , Geography
Woodham Comprehensive School
09.1989 - 05.1994
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