Michael James Radhi
Bradley,Wrexham
Summary
Detail-oriented and dependable professional with extensive experience in operations management, client servicing, and process improvement across the health and fitness sector. Proven ability to manage data accuracy, resolve client-facing issues and implement system improvements. Strong written and verbal communication skills, adaptable to new industries, and committed to continuous learning and professional development.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work history
Owner / Personal Trainer
Radical Fitness Studio
Wrexham
2019.09 - 2025.07
- Manage client portfolios, maintaining up-to-date records and providing consistent support for over 50 individual clients.
- Designed and implemented long-term business and operational strategies to ensure sustained performance.
- Developed reporting and customer service frameworks, ensuring responsive and effective issue resolution.
- Managed digital systems for scheduling, communication, and tracking client progress.
- Implemented targeted marketing strategies and handled all compliance documentation and audit preparation.
Gym Instructor / Personal Trainer
RPM Fitness Studio
Wrexham
2013.08 - 2019.08
- Administered membership onboarding and renewals, with responsibility for maintaining database accuracy.
- Liaised across departments and stakeholders to ensure compliance with internal procedures and deadlines.
- Promoted new services and fitness programmes through planned campaigns and handled customer enquiries and complaints.
- Supported facility and class schedules, requiring precision coordination and regular system updates.
Senior Centre Management
North Wales Regional Tennis Centre
Wrexham
2007.09 - 2013.08
- Maintained and audited inventory systems, ensuring up-to-date and accurate records to align with budget and procurement controls.
- Developed and maintained membership data systems and resolved discrepancies in user and membership data.
- Oversaw compliance training (First Aid, Fire Safety), and maintained documentation for regulatory checks.
- Created and rolled out marketing campaigns, promotions, and customer feedback analysis systems.
Education
BA (Hons) - History
University of Chester
Chester, Cheshire 2009.10 - 2012.07
A-Levels - Law, History, Media Studies
Yale College
2007.01 - 2009.01
GCSEs - Maths, English
Ysgol Bryn Alyn
Wrexham 2000.01 - 2005.01
Level 3 Diploma - Personal Training & Sports Massage
Diverse Trainers
2013.10 - 2013.12
Foundation Accreditation - Strength & Conditioning
UKSCA
Skills
- Fast learner with strong attention to detail
- Cross-team collaboration
- Time management & multitasking
- Issue resolution & problem solving
- Microsoft Office proficiency
- Adaptability & initiative
- Portfolio support & client servicing
- Data accuracy & records management
Accomplishments
- Founded and operated a successful client-based business with full responsibility for financial, operational, and compliance functions.
- Implemented an energy-saving initiative that reduced facility costs through automation.
- Awarded the Graeme White Prize for commitment to academic excellence in History.
- Received the Diana Princess of Wales Award for mentorship and literacy support.
- Represented the History and Archaeology department on the University Board of Studies.
Additional Information
Full UK Driving Licence – Clean, Emergency First Aid in the Workplace – Certified, Excellent Health; Non-smoker
References
- Dr Keith McLay, Pro-Vice Chancellor – University of Derby, k.mclay@derby.ac.uk, 01332 590500
- Mr Daniel Evans, Recruitment Manager – The Educate Group, 07840 335777
Timeline
Owner / Personal Trainer
Radical Fitness Studio
2019.09 - 2025.07
Level 3 Diploma - Personal Training & Sports Massage
Diverse Trainers
2013.10 - 2013.12
Gym Instructor / Personal Trainer
RPM Fitness Studio
2013.08 - 2019.08
BA (Hons) - History
University of Chester
2009.10 - 2012.07
Senior Centre Management
North Wales Regional Tennis Centre
2007.09 - 2013.08
A-Levels - Law, History, Media Studies
Yale College
2007.01 - 2009.01
GCSEs - Maths, English
Ysgol Bryn Alyn
2000.01 - 2005.01
Foundation Accreditation - Strength & Conditioning
UKSCA