Michaelina Manu

• Demonstrated strong attention to detail when selecting and checking customer orders, ensuring accuracy and minimising errors.
• Used handheld digital devices and technology to locate products, process orders and update information accurately.
• Managed multiple tasks within strict timeframes, demonstrating effective time management, organisation and prioritisation in a fast-paced environment.
• Followed workplace procedures and guidelines to maintain accuracy, safety and quality standards.
• Identified suitable product substitutions by considering individual customer requirements, demonstrating problem-solving and decision-making skills.

Communicated effectively with colleagues to coordinate tasks and maintain an efficient workflow.

• Demonstrated reliability, adaptability and the ability to work independently while contributing to a wider team.
• Maintained high standards of hygiene, cleanliness and health and safety when handling products.
• Worked towards daily performance targets while maintaining accuracy and consistency under pressure.
• Developed confidence using digital systems, following instructions and handling information responsibly.

• Provided compassionate, person-centred care, treating individuals with dignity, respect and maintaining their privacy.
• Supported residents with personal care, including washing, dressing, toileting and mobility, developing an understanding of individual needs and patient comfort.
• Monitored and recorded vital signs, reporting any changes in residents' health or wellbeing to appropriate healthcare professionals.
• Communicated effectively with residents, nurses and the wider care team to ensure information was shared accurately.
• Reassured and supported residents who were anxious, distressed or required additional assistance, developing patience and empathy.
• Assisted with meals and hydration while recognising the importance of nutrition and wellbeing in patient care.

Followed infection prevention, hygiene and health and safety procedures to maintain a safe care environment.

• Maintained awareness of confidentiality and accurate care records when handling personal information.

Worked collaboratively with healthcare professionals to support care plans and provide consistent, high-quality care.

• Developed the ability to remain calm, organised and attentive when managing different care responsibilities.

Communication: Confident communicating with a wide range of customers and colleagues in a professional and friendly manner.

Active listening: Understanding customer needs by listening carefully and asking appropriate questions.

• Empathy and patience: Supporting customers with different needs and remaining understanding when handling concerns.
• Teamwork: Working collaboratively with colleagues to maintain an efficient and welcoming environment.
• Problem-solving: Handling customer complaints and enquiries calmly while finding suitable solutions.
• Relationship building: Building rapport with customers and creating positive interactions.
• Adaptability: Adjusting communication styles to suit different customers and situations.
• Working under pressure: Managing high customer volumes while maintaining a professional standard of service.
• TECHNICAL AND PRACTICAL SKILLS

Till and payment systems: Experience processing transactions and handling payments accurately.

• Stock management: Replenishing stock, organising displays and maintaining product availability.
• Product knowledge: Developing knowledge of products to provide customers with relevant information and recommendations.
• Digital systems: Using workplace systems and handheld devices to complete tasks efficiently.
• Attention to detail: Checking products, processing transactions and responding accurately to customer requests.
• Sales and customer service: Identifying customer requirements and recommending suitable products.
• Organisation and time management: Prioritising tasks and managing responsibilities in a fast-paced retail environment.
• Health and safety: Following workplace procedures to maintain a safe and organised environment.

• Provided compassionate, person-centred support to children aged 3–5, recognising individual needs and adapting my approach to ensure their comfort and wellbeing.
• Developed strong communication and interpersonal skills by interacting with children, parents and colleagues from different backgrounds.
• Used patience, empathy and reassurance when supporting children who were anxious, upset or unfamiliar with their surroundings.
• Maintained a safe, clean and hygienic environment by following health and safety, safeguarding and infection prevention procedures.
• Monitored children's behaviour, development and general wellbeing, recognising and reporting any concerns appropriately.
• Maintained accurate records and communicated relevant information to colleagues, demonstrating attention to detail and confidentiality.
• Worked collaboratively with colleagues to coordinate daily routines and provide consistent, high-quality care.
• Adapted communication to suit different ages and individual needs, developing the ability to explain instructions clearly and calmly.
• Supported children with feeding, changing and toileting while maintaining their dignity, privacy and comfort.
• Managed multiple responsibilities in a busy environment, demonstrating organisation, prioritisation and the ability to work under pressure.