Michael Fuller Fuller
Huntingdon,Cambridgeshire
Summary
Experienced professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.
A Detail-orientated individual committed to delivering impactful operational change projects. Skilled at developing tailored solutions to challenging operational issues. Demonstrates exceptional analytical and data modelling practices to produce successful and smooth-running projects.
Hardworking professional with background in Underwriting and Operations. Fast learner possesses strong educational background. Outgoing individual and always willing to better improve work.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Underwriting Operations Analyst
Canopius Insurance
London, City of London
01.2023 - Current
- Assisted with continuous improvement initiatives, applying data findings to address underperforming areas.
- Automated tasks to increase efficiency and reduce department workload.
- Trained operations staff.
- Ran daily functions of Underwriting Operations.
- Redesigned Underwriting Operations Intranet Page.
- Coordinated delivery of UK Operations Intranet page across multiple teams in business.
- Maximised communication and transparency between third parties and underwriting teams.
- Worked closely with third parties to create benchmarking for data quality and performance.
- Uncovered trends and patterns of issues and reported to senior decision-makers.
- Observed systems and staff operations throughout organisation, compiling current and accurate information.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Implemented process improvements to reduce operational costs.
- Elevated to become Co-Chair of the Pride Network for Canopius across the globe, responsible for planning events and liaising with business partners to successfully raise money for chosen charities and get people together.
Operations coordinator
Jensten Group
Huntingdon, Cambridgeshire
11.2022 - 01.2023
- Established accurate risk assessments to identify potential vulnerability indicators.
- Made quick, sound decisions within underwriting authority and based on appropriate data.
- Acquired property records to evaluate history and real estate transactions affecting value.
- Maintained high-quality control standards in observance of audit protocols.
- Reviewed Insurance applications and processed approvals or denials.
- Worked heavily on delivering the rebrand project of the wholesale arm.
- Became apart of the EEC (Employee Engagement Champion) programme to coordinate and implement activities across all offices in the business.
- Worked closely with senior management to analyse data from product classes pulling together the profitability, claims loss ratios and customer feedback
Commercial account handler
Policyfast
Huntingdon, Cambridgeshire
07.2019 - 11.2022
- Built positive relationships with lenders to achieve optimal client deals.
- Worked on building the rebuild cost surveys into the landlord insurance product.
- Liaised with senior managers to analyst broker/market trends to report to operations.
- Built and nurtured strong, professional relationships with members and brokers for portfolio retention and growth.
- Negotiated and processed contracts for residential policy renewals.
- Maintained policies by calculating premiums and processing payments.
- Identified and established new business opportunities, providing mutual benefits to company.
- Helped customers determine appropriate products and policy terms.
- Outlined insurance policies to protect customer interests and meet regulatory requirements.
- Gathered customer information to assess coverage needs and recommend products.
Education
Diploma of Higher Education - Business Management
Cambridge Regional College
Cambridge, Cambridgeshire 09.2018 - 06.2019
Certificate of Higher Education - Business Management
Cambridge Regional College
Cambridge 09.2017 - 06.2018
Skills
- Operations analysis
- Business administration
- Process improvements
- Functional requirements
- Data analysis
- Multi-tasking
- Process development
- Scope and project definition
- Organised and efficient
- Complex problem resolution
References
References available upon request.
Timeline
Underwriting Operations Analyst
Canopius Insurance
01.2023 - Current
Operations coordinator
Jensten Group
11.2022 - 01.2023
Commercial account handler
Policyfast
07.2019 - 11.2022
Diploma of Higher Education - Business Management
Cambridge Regional College
09.2018 - 06.2019
Certificate of Higher Education - Business Management
Cambridge Regional College
09.2017 - 06.2018
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