Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Quote
Timeline
Generic
MICHAEL ERIC APAU

MICHAEL ERIC APAU

BEDFORD,BEDFORDSHIRE

Summary

Motivated and certified manager offering high-level financial and business acumen coupled with broad experience across finance, operations, and other fields. Driven finance and banking graduate eager to support client portfolio management with a proven record of academic excellence. Superior knowledge of investment strategy. Excellent IT skills for reliable data entry, analysis, and management. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication, and conflict-resolution skills.

Overview

19
19
years of professional experience
10
10
years of post-secondary education

Work History

Senior Care Assistant

HAMBERLY CARE HOMES, AMPTHILL
Ampthill, Central Bedfordshire
05.2023 - Current
  • Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion
  • Helped patients with personal care tasks, including meal assistance, toileting and mobility support
  • Maintained and updated digital patient records and medical information
  • Supported residents to achieve personal goals, leading to improved overall resident satisfaction
  • Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care
  • Ensured dignity, empowerment, collaboration and creativity
  • Delivered excellent patient care, consistently receiving positive reviews from families
  • Monitored ongoing care, identifying and proactively addressing obstacles affecting recovery
  • Kept public areas clean and hygienic by performing routine sanitisation tasks.

CLINIC MANAGER

ELRAPHA CLINIC | NKAWKAW
Amanfrom-Nkawkaw, Eastern Region, Ghana
06.2016 - 03.2023
  • Led multidisciplinary teams in delivering exceptional care throughout patient visits.
  • Trained new staff to maintain consistency and quality throughout clinic service provisions.
  • Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
  • Maintained clean, hygienic environments to achieve sanitisation protocols.
  • Updated patient records with current, accurate information for excellent care continuity.
  • Responded to personalised patient needs for targeted condition treatment and management.
  • Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
  • Prepared clinics for inspections, maintaining faultless standards at all times to meet care quality guidelines.
  • Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
  • Offered specialised nursing guidance to uplift care quality across clinic practices.
  • Incentivised teams with recognition and reward programmes to uplift performance.
  • Coordinated staff schedules to maintain operations whilst remaining under budget.

ADMINSTRATOR/OUTREACH COORDINATOR

HEAVEN ON EARTH MISSION, WORLDWIDE
Koforidua, Eastern Region, Ghana
01.2014 - 03.2023
  • Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly
  • Maintained impeccable office organisation to support efficiency, professionalism and performance objectives
  • Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records
  • Organised outreached programs for less privileged communities and people.
  • Oversaw database to maintain updated records and accuracy.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Drove company mission and values, representing organisation at meetings and industry events.
  • Generated different reports for performance review and analysis.
  • Led and managed projects to support logistics efforts and plans.
  • Organised delivery and acquisition of raw materials for business use.
  • Improved operational performance through tactical policy, process and procedure planning.

OPERATIONS MANAGER

ADANI'S CONSULT
Accra, Greater Accra, Ghana
01.2008 - 08.2013
  • Provided organizational leadership and established business vision to achieve organizational goals
  • Strategically scheduled and managed staff members, maintaining high-performing business operations.
  • Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Oversaw budget, accounting, and payroll to meet deadlines
  • Implemented operational strategies to build customer loyalty and retention
  • Oversaw employee recognition program to encourage professional development and high performance.
  • Analyzed financial data to track and achieve budget targets.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Analysed operations data to identify process gaps and successfully implement change.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.

REGISTERED GENERAL NURSE

Korle-Bu Teaching Hospital (Over 1,500 Bed)
korle-Bu, Greater Accra, Ghana
10.2004 - 04.2013
  • Maintained first-class patient care with a proven track record of building relationships
  • Ensured that the team met individuals' needs including emotional, social, and clinical
  • Monitored patient conditions closely, reporting and recording signs of deterioration for swift action
  • Administered medication in line with stringent drug regulations.
  • Measured blood pressure, pulse, and temperature to assess and record vital signs
  • Performed in-depth prevention assessments, maintaining patient health and safety
  • Collated medical data for patient records, maintaining strict confidentiality
  • Maintained continued personal development through regular training, maximizing nursing capabilities and competence
  • Prepared patients for clinical procedures, providing reassurance and practical advice to ease concerns
  • Worked with a consistently positive, friendly bedside manner to enhance patient experiences during difficult times
  • Actively promoted best nursing practices, leading by example in providing accurate, prompt patient provisions
  • Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families
  • Responsible for the management and supervision of staff
  • Trained junior nurses in medical record-keeping to maximize performance.

Education

Master of Business Administration - Global Banking and Finance

CATHOLIC UNIVERSITY OF MURCIA (UCAM)
SPAIN
04.2022 - 08.2023

Postgraduate Extended Diploma(CIQ Level 7) - Global Banking and Finance

Exeed College
Dubai
04.2022 - 08.2023

Bachelor of Science - Banking and Finance

Central University(University of Cape Coast)
Accra, Ghana
10.2005 - 06.2009

Certificate - Energy Finance

National Banking College
Airport City, Accra-Ghana
08.2009 - 06.2010

Diploma - General Nursing

Nurses' Training College(Univ. of Ghana)
Accra, Ghana
10.2001 - 10.2004

Skills

  • Analytical
  • Inspiring leadership style
  • Certified Manager
  • Problem solving
  • Multitasking
  • Team building
  • Customer-focused
  • Committed and trustworthy
  • IT ability-Excel and financial modelling
  • Process improvement
  • Business development
  • Time management
  • Communication skills
  • Financial analysis
  • Market research
  • Stock market understanding
  • Investment advice

Additional Information

  • HOBBIES Reading Sports Counselling Researching.

Languages

English
Fluent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Senior Care Assistant

HAMBERLY CARE HOMES, AMPTHILL
05.2023 - Current

Master of Business Administration - Global Banking and Finance

CATHOLIC UNIVERSITY OF MURCIA (UCAM)
04.2022 - 08.2023

Postgraduate Extended Diploma(CIQ Level 7) - Global Banking and Finance

Exeed College
04.2022 - 08.2023

CLINIC MANAGER

ELRAPHA CLINIC | NKAWKAW
06.2016 - 03.2023

ADMINSTRATOR/OUTREACH COORDINATOR

HEAVEN ON EARTH MISSION, WORLDWIDE
01.2014 - 03.2023

Certificate - Energy Finance

National Banking College
08.2009 - 06.2010

OPERATIONS MANAGER

ADANI'S CONSULT
01.2008 - 08.2013

Bachelor of Science - Banking and Finance

Central University(University of Cape Coast)
10.2005 - 06.2009

REGISTERED GENERAL NURSE

Korle-Bu Teaching Hospital (Over 1,500 Bed)
10.2004 - 04.2013

Diploma - General Nursing

Nurses' Training College(Univ. of Ghana)
10.2001 - 10.2004
MICHAEL ERIC APAU