Motivated and certified manager offering high-level financial and business acumen coupled with broad experience across finance, operations, and other fields. Driven finance and banking graduate eager to support client portfolio management with a proven record of academic excellence. Superior knowledge of investment strategy. Excellent IT skills for reliable data entry, analysis, and management. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication, and conflict-resolution skills.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Senior Care Assistant
HAMBERLY CARE HOMES, AMPTHILL
Ampthill, Central Bedfordshire
05.2023 - Current
Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion
Helped patients with personal care tasks, including meal assistance, toileting and mobility support
Maintained and updated digital patient records and medical information
Supported residents to achieve personal goals, leading to improved overall resident satisfaction
Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care
Ensured dignity, empowerment, collaboration and creativity
Delivered excellent patient care, consistently receiving positive reviews from families
Monitored ongoing care, identifying and proactively addressing obstacles affecting recovery
Kept public areas clean and hygienic by performing routine sanitisation tasks.
CLINIC MANAGER
ELRAPHA CLINIC | NKAWKAW
Amanfrom-Nkawkaw, Eastern Region, Ghana
06.2016 - 03.2023
Led multidisciplinary teams in delivering exceptional care throughout patient visits.
Trained new staff to maintain consistency and quality throughout clinic service provisions.
Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
Maintained clean, hygienic environments to achieve sanitisation protocols.
Updated patient records with current, accurate information for excellent care continuity.
Responded to personalised patient needs for targeted condition treatment and management.
Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
Prepared clinics for inspections, maintaining faultless standards at all times to meet care quality guidelines.
Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
Offered specialised nursing guidance to uplift care quality across clinic practices.
Incentivised teams with recognition and reward programmes to uplift performance.
Coordinated staff schedules to maintain operations whilst remaining under budget.
ADMINSTRATOR/OUTREACH COORDINATOR
HEAVEN ON EARTH MISSION, WORLDWIDE
Koforidua, Eastern Region, Ghana
01.2014 - 03.2023
Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly
Maintained impeccable office organisation to support efficiency, professionalism and performance objectives
Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records
Organised outreached programs for less privileged communities and people.
Oversaw database to maintain updated records and accuracy.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Drove company mission and values, representing organisation at meetings and industry events.
Generated different reports for performance review and analysis.
Led and managed projects to support logistics efforts and plans.
Organised delivery and acquisition of raw materials for business use.
Improved operational performance through tactical policy, process and procedure planning.
OPERATIONS MANAGER
ADANI'S CONSULT
Accra, Greater Accra, Ghana
01.2008 - 08.2013
Provided organizational leadership and established business vision to achieve organizational goals
Strategically scheduled and managed staff members, maintaining high-performing business operations.
Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals
Oversaw budget, accounting, and payroll to meet deadlines
Implemented operational strategies to build customer loyalty and retention
Oversaw employee recognition program to encourage professional development and high performance.
Analyzed financial data to track and achieve budget targets.
Supervised daily operations, acting as point of contact for any queries or obstacles.
Analysed operations data to identify process gaps and successfully implement change.
Aided senior leadership by recommending corrective actions and improvements to company operations.
Worked constructively with sales team generating new business opportunities and supporting company growth.
REGISTERED GENERAL NURSE
Korle-Bu Teaching Hospital (Over 1,500 Bed)
korle-Bu, Greater Accra, Ghana
10.2004 - 04.2013
Maintained first-class patient care with a proven track record of building relationships
Ensured that the team met individuals' needs including emotional, social, and clinical
Monitored patient conditions closely, reporting and recording signs of deterioration for swift action
Administered medication in line with stringent drug regulations.
Measured blood pressure, pulse, and temperature to assess and record vital signs
Performed in-depth prevention assessments, maintaining patient health and safety
Collated medical data for patient records, maintaining strict confidentiality
Maintained continued personal development through regular training, maximizing nursing capabilities and competence
Prepared patients for clinical procedures, providing reassurance and practical advice to ease concerns
Worked with a consistently positive, friendly bedside manner to enhance patient experiences during difficult times
Actively promoted best nursing practices, leading by example in providing accurate, prompt patient provisions
Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families
Responsible for the management and supervision of staff
Trained junior nurses in medical record-keeping to maximize performance.
Education
Master of Business Administration - Global Banking and Finance
CATHOLIC UNIVERSITY OF MURCIA (UCAM)
SPAIN
04.2022 - 08.2023
Postgraduate Extended Diploma(CIQ Level 7) - Global Banking and Finance
Exeed College
Dubai
04.2022 - 08.2023
Bachelor of Science - Banking and Finance
Central University(University of Cape Coast)
Accra, Ghana
10.2005 - 06.2009
Certificate - Energy Finance
National Banking College
Airport City, Accra-Ghana
08.2009 - 06.2010
Diploma - General Nursing
Nurses' Training College(Univ. of Ghana)
Accra, Ghana
10.2001 - 10.2004
Skills
Analytical
Inspiring leadership style
Certified Manager
Problem solving
Multitasking
Team building
Customer-focused
Committed and trustworthy
IT ability-Excel and financial modelling
Process improvement
Business development
Time management
Communication skills
Financial analysis
Market research
Stock market understanding
Investment advice
Additional Information
HOBBIES Reading Sports Counselling Researching.
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Care Assistant
HAMBERLY CARE HOMES, AMPTHILL
05.2023 - Current
Master of Business Administration - Global Banking and Finance
CATHOLIC UNIVERSITY OF MURCIA (UCAM)
04.2022 - 08.2023
Postgraduate Extended Diploma(CIQ Level 7) - Global Banking and Finance
Exeed College
04.2022 - 08.2023
CLINIC MANAGER
ELRAPHA CLINIC | NKAWKAW
06.2016 - 03.2023
ADMINSTRATOR/OUTREACH COORDINATOR
HEAVEN ON EARTH MISSION, WORLDWIDE
01.2014 - 03.2023
Certificate - Energy Finance
National Banking College
08.2009 - 06.2010
OPERATIONS MANAGER
ADANI'S CONSULT
01.2008 - 08.2013
Bachelor of Science - Banking and Finance
Central University(University of Cape Coast)
10.2005 - 06.2009
REGISTERED GENERAL NURSE
Korle-Bu Teaching Hospital (Over 1,500 Bed)
10.2004 - 04.2013
Diploma - General Nursing
Nurses' Training College(Univ. of Ghana)
10.2001 - 10.2004
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