MICHAEL ERIC APAU
BEDFORD,BEDFORDSHIRE
Summary
Motivated and certified manager offering high-level financial and business acumen coupled with broad experience across finance, operations, and other fields. Driven finance and banking graduate eager to support client portfolio management with a proven record of academic excellence. Superior knowledge of investment strategy. Excellent IT skills for reliable data entry, analysis, and management. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication, and conflict-resolution skills.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work history
Senior Care Assistant
HAMBERLY CARE HOMES, AMPTHILL
Ampthill, Central Bedfordshire
2023.05 - Current
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion
- Helped patients with personal care tasks, including meal assistance, toileting and mobility support
- Maintained and updated digital patient records and medical information
- Supported residents to achieve personal goals, leading to improved overall resident satisfaction
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care
- Ensured dignity, empowerment, collaboration and creativity
- Delivered excellent patient care, consistently receiving positive reviews from families
- Monitored ongoing care, identifying and proactively addressing obstacles affecting recovery
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
CLINIC MANAGER
ELRAPHA CLINIC | NKAWKAW
Amanfrom-Nkawkaw, Eastern Region, Ghana
2016.06 - 2023.03
- Led multidisciplinary teams in delivering exceptional care throughout patient visits.
- Trained new staff to maintain consistency and quality throughout clinic service provisions.
- Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
- Maintained clean, hygienic environments to achieve sanitisation protocols.
- Updated patient records with current, accurate information for excellent care continuity.
- Responded to personalised patient needs for targeted condition treatment and management.
- Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
- Prepared clinics for inspections, maintaining faultless standards at all times to meet care quality guidelines.
- Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
- Offered specialised nursing guidance to uplift care quality across clinic practices.
- Incentivised teams with recognition and reward programmes to uplift performance.
- Coordinated staff schedules to maintain operations whilst remaining under budget.
ADMINSTRATOR/OUTREACH COORDINATOR
HEAVEN ON EARTH MISSION, WORLDWIDE
Koforidua, Eastern Region, Ghana
2014.01 - 2023.03
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records
- Organised outreached programs for less privileged communities and people.
- Oversaw database to maintain updated records and accuracy.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Drove company mission and values, representing organisation at meetings and industry events.
- Generated different reports for performance review and analysis.
- Led and managed projects to support logistics efforts and plans.
- Organised delivery and acquisition of raw materials for business use.
- Improved operational performance through tactical policy, process and procedure planning.
OPERATIONS MANAGER
ADANI'S CONSULT
Accra, Greater Accra, Ghana
2008.01 - 2013.08
- Provided organizational leadership and established business vision to achieve organizational goals
- Strategically scheduled and managed staff members, maintaining high-performing business operations.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Oversaw budget, accounting, and payroll to meet deadlines
- Implemented operational strategies to build customer loyalty and retention
- Oversaw employee recognition program to encourage professional development and high performance.
- Analyzed financial data to track and achieve budget targets.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Analysed operations data to identify process gaps and successfully implement change.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
REGISTERED GENERAL NURSE
Korle-Bu Teaching Hospital (Over 1,500 Bed)
korle-Bu, Greater Accra, Ghana
2004.10 - 2013.04
- Maintained first-class patient care with a proven track record of building relationships
- Ensured that the team met individuals' needs including emotional, social, and clinical
- Monitored patient conditions closely, reporting and recording signs of deterioration for swift action
- Administered medication in line with stringent drug regulations.
- Measured blood pressure, pulse, and temperature to assess and record vital signs
- Performed in-depth prevention assessments, maintaining patient health and safety
- Collated medical data for patient records, maintaining strict confidentiality
- Maintained continued personal development through regular training, maximizing nursing capabilities and competence
- Prepared patients for clinical procedures, providing reassurance and practical advice to ease concerns
- Worked with a consistently positive, friendly bedside manner to enhance patient experiences during difficult times
- Actively promoted best nursing practices, leading by example in providing accurate, prompt patient provisions
- Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families
- Responsible for the management and supervision of staff
- Trained junior nurses in medical record-keeping to maximize performance.
Education
Master of Business Administration - Global Banking and Finance
CATHOLIC UNIVERSITY OF MURCIA (UCAM)
SPAIN 2022.04 - 2023.08
Postgraduate Extended Diploma(CIQ Level 7) - Global Banking and Finance
Exeed College
Dubai 2022.04 - 2023.08
Bachelor of Science - Banking and Finance
Central University(University of Cape Coast)
Accra, Ghana 2005.10 - 2009.06
Certificate - Energy Finance
National Banking College
Airport City, Accra-Ghana 2009.08 - 2010.06
Diploma - General Nursing
Nurses' Training College(Univ. of Ghana)
Accra, Ghana 2001.10 - 2004.10
Skills
- Analytical
- Inspiring leadership style
- Certified Manager
- Problem solving
- Multitasking
- Team building
- Customer-focused
- Committed and trustworthy
- IT ability-Excel and financial modelling
- Process improvement
- Business development
- Time management
- Communication skills
- Financial analysis
- Market research
- Stock market understanding
- Investment advice
Additional Information
- HOBBIES Reading Sports Counselling Researching.
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Care Assistant
HAMBERLY CARE HOMES, AMPTHILL
2023.05 - Current
Master of Business Administration - Global Banking and Finance
CATHOLIC UNIVERSITY OF MURCIA (UCAM)
2022.04 - 2023.08
Postgraduate Extended Diploma(CIQ Level 7) - Global Banking and Finance
Exeed College
2022.04 - 2023.08
CLINIC MANAGER
ELRAPHA CLINIC | NKAWKAW
2016.06 - 2023.03
ADMINSTRATOR/OUTREACH COORDINATOR
HEAVEN ON EARTH MISSION, WORLDWIDE
2014.01 - 2023.03
Certificate - Energy Finance
National Banking College
2009.08 - 2010.06
OPERATIONS MANAGER
ADANI'S CONSULT
2008.01 - 2013.08
Bachelor of Science - Banking and Finance
Central University(University of Cape Coast)
2005.10 - 2009.06
REGISTERED GENERAL NURSE
Korle-Bu Teaching Hospital (Over 1,500 Bed)
2004.10 - 2013.04
Diploma - General Nursing
Nurses' Training College(Univ. of Ghana)
2001.10 - 2004.10