Michael Anthony Lao

• Provide high-quality, person-centered care to elderly residents with dementia, chronic illness, and palliative needs.

• Administer medications, manage wound care, perform catheterization, PEG feeding, and end-of-life care.

• Trained and competent in the use of syringe drivers for palliative medication management.

• Completed updates in catheterization and certified in Verification of Death.

• Ensure full compliance with CQC standards and best practices in care delivery.

• Support colleagues informally by offering guidance when approached, fostering a collaborative team environment.

• Report and address not only clinical concerns but also physical property issues within the care home and flats to enhance resident safety.

• Recognized by Deputy Manager for adapting quickly to the role and settling in faster than expected.

• Praised for strong IT skills—able to create individualized care plans within 1–2 days and maintain detailed, timely documentation.

• Leverage over 12 years of clinical experience to detect early signs of deterioration, such as UTIs, and escalate concerns appropriately to Shropdoc or emergency services.

• Combine clinical vigilance with compassionate care and a proactive approach to uphold the highest standards of well-being.

• Provide comprehensive medical support, wellness initiatives, and emergency response services while ensuring compliance with health regulations and promoting a safer work environment.

• Conduct regular health assessments and screenings to identify potential employee health risks and support preventive care practices.

• Deliver immediate medical attention during workplace injuries or emergencies, following safety protocols and maintaining accurate incident documentation.

• Develop and implement health education programs and wellness campaigns to raise awareness, promote healthy lifestyles, and reduce workplace stress.

• Maintain accurate medical records, including treatment documentation, health assessments, and compliance with occupational health standards.

• Collaborate closely with the Human Resources team to establish health policies, assist in return-to-work programs, and respond to employee health concerns.

• Monitor and evaluate workplace conditions to identify potential health hazards and recommend improvements.

• Commit to upholding the highest standards of health, safety, and well-being across the organization.

Hospital : Royal Lancaster Infirmary

• Gained a broader perspective on the importance of a multidisciplinary approach to patient care, contributing to quality outcomes from admission to discharge.

• Worked collaboratively with professionals across various specialties to ensure safe, effective, and holistic care through all phases: acute treatment, critical resolution, rehabilitation, and discharge planning.

• Consistently treated patients and colleagues with the same respect and compassion as family, fostering trust, dignity, and comfort throughout the hospital stay.

• Collaborated daily with a passionate multidisciplinary team focused on delivering optimal patient outcomes.

• Certified in NIHSS by the American Academy of CME (2022/2023).

• Trained Dysphagia Screening Practitioner (2022/2023).

• Certified in Medical Simulation by Oakstone Accreditation Council for Continuing Medical Education (2022/2023).

• Served as Placement Educator Lead in 2023, supporting and guiding clinical learners.

• Administered medications with meticulous attention to detail, ensuring safety and compliance with hospital protocols.

• Delivered high-quality, individualized care while managing patient-to-nurse ratios ranging from 1:7 to 1:11.

• Recognized as Employee/Star of the Month in November 2022, reflecting commitment to excellence, teamwork, and compassionate care.

• Evaluated the accuracy of medical information to expedite insurance claims, particularly for short-term disability cases.

• Enhanced customer service skills by addressing client needs, resolving queries, and providing tailored support and solutions.

• Recognized as a top performer in claims handling and offered promotions as Quality Analyst (2019) and Assistant Manager (2020).

• Maintained open staff communication channels to support continuity of care and workflow efficiency.

• Managed the clinic's budget, monitoring expenditures and supporting cost-effective operations.

• Developed procedures and guidelines to ensure optimal patient care and regulatory compliance.

• Handled short- and long-term disability claims, performing detailed verification and identifying fraudulent or bogus claims to uphold claim integrity.

• Delivered compassionate, holistic care to patients undergoing hemodialysis, treating each patient with dignity and empathy as if they were family.

• Cannulated patients with arterio-venous grafts and fistulas, and initiated dialysis using internal jugular and permanent catheters.

• Performed hospital-level procedures in the dialysis unit, including blood transfusions, phlebotomy, medication infusions, and emergency medical interventions.

• Troubleshot dialysis machine issues, managed complications, and provided emotional support to patients coping with chronic illness.

• Recognized as one of the best renal nurses (2015–2017) and offered a potential promotion to Unit Head/Supervisor.

• Trained junior nurses in clinical best practices and compliance with regulatory standards.

• Oversaw dialysis treatments from preparation to completion, ensuring safety and adherence to protocol.

• Maintained infection control by sanitizing dialysis equipment between sessions.

• Managed care of both temporary and permanent catheters, ensuring proper cleaning and dressing.

• Proficient in operating Fresenius 4008s and 5008s he

• Delivered exceptional, patient-centered care that contributed to improved health outcomes and recovery.

• Administered medications with meticulous attention to dosage, ti ming, and documentation, ensuring safety and compliance.

• Assessed, planned, and implemented individualized treatment plans, prioritizing patient safety, comfort, and clinical effectiveness.

• Demonstrated clinical leadership, promoting best practices and improving overall service delivery within the team.

• Gained experience in handling higher patient loads and managing complex medical cases with confidence and precision.

• Adapted quickly to new nursing techniques and advanced hospital technologies, staying current with modern healthcare practices.

• Rotated through various nursing departments, enhancing versatility and deepening appreciation for diverse patient needs and specialties.

• Developed a greater appreciation for life and humanity through immersive, compassionate care across different units.

• Rotated across multiple departments including Emergency Room, Medical-Surgical Ward, Pediatric Ward, OB-Gyne Ward, Operating Room, Laboratory, and Intensive Care Unit, gaining well-rounded clinical experience.

• Confidently delivered safe and high-quality nursing care, from initial assessment to discharge planning.

• Accurately gathered medical histories, performed nursing procedures, documented records, and communicated hospital policies and protocols to patients and families.

• Offered the opportunity to serve as a Nurse Preceptor, mentoring student nurses and junior staff.

• Facilitated IV therapy, ECG, Basic Life Support (BLS), and Phlebotomy trainings, contributing to high standards of care delivery.

• Collaborated with the healthcare team to generate detailed, individualized care plans, ensuring patient-centered outcomes.

• Maintained accurate and timely documentation, improving communication and data accuracy across care teams.

• Consistently demonstrated compassion, adaptability, and clinical competence in fast-paced, multidisciplinary