Michaela Westmoreland

• Established strong relationships with residents' families through clear communication channels.
• Oversaw financial management of the facility, reduced unnecessary expenditures.
• Improved patient care by implementing an effective care plan.
• Developed a comprehensive training program for better staff performance.
• Introduced new care protocols to improve patient safety.
• Provided emotional support to residents and their families during difficult times.
• Managed conflicts amongst staff effectively, fostering a harmonious work environment.
• Managed company budgets and staff rota for optimum productivity and profitability.
• Line managed 52 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
• Registered with Care Inspectorate wales
• Working towards (in final stages) NVQ Level 5 in Leadership and Management to build strategic planning and team coaching skills.

• Maintained a high level of team morale for increased productivity.
• Developed a culture of continuous improvement within the team through regular feedback sessions.
• Streamlined work processes with regular training sessions.
• Delegated tasks effectively, maximising individual strengths within team.
• Demonstrated strong leadership skills in guiding the team towards achieving set goals.
• Led the team towards meeting annual targets.
• Fostered a positive work environment, boosting overall team spirit and motivation.
• Encouraged professional development amongst team members by facilitating learning opportunities.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.

• Increased sales through suggestive selling techniques.
• Provided excellent customer service to ensure repeat business.
• Handled cash transactions accurately, enhancing trust between business and clientele.
• Upheld company policies whilst interacting with customers to maintain brand reputation.
• Improved customer relations by promptly addressing queries and concerns.
• Assisted customers with product selection to ensure satisfaction.

During my time here I achieved my QCF Level 3 which is the enhanced health and social care qualification.

My duties would include running the daily team, over seeing medication and ensuring a high standard was provided to all residents on a daily basis.

I was able to gain skills and knowledge from some of the senior members of staff at Mountbatten, which set me in good stead to work within the care industry.