Summary
Overview
Work history
Education
Skills
Awards
Timeline
Generic

MICHAELA RHULE

London

Summary

Hardworking Operations Assistant with flexible, proactive work ethic offers experience in team coordination and customer support. Adapts to office and operations support tasks for well-rounded assistance in dynamic, fast-paced settings. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

11
11
years of professional experience
2020
2020
years of post-secondary education

Work history

People Operations Assistant

Tottenham Hotspur Stadium
London
04.2022 - 08.2025
  • Administered workforce management software to assist and guide employees across multiple departments, functioning as primary reception and information resource.
  • Executed high-quality service standards in VIP restaurant at Tottenham stadium, catering to affluent clientele.
  • Oversaw two designated tables at each event, enhancing guest experience and incorporated guest feedback to personalise service effectively.
  • Delivered exceptional guest service during high-profile events in high-pressure settings.
  • Maintained consistently high standards regardless of event scale or audience size.
  • Built loyal clientele through personalised service and rapport.
  • Adaptable, fast-paced service skills with strong communication.
  • Tracked stock consumption to assist stadium in identifying top-selling items and improving profit margins.
  • Promptly resolved queries for enhanced customer satisfaction.
  • Handled confidential documents with utmost discretion and security.
  • Provided training to new hires, improving their job readiness.
  • Maintained organised work environment for improved productivity.
  • Responded to inquiries, providing information and assistance to team members.
  • Managed inventory levels, maintaining adequate stock for operational requirements.
  • Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.

Retail cashier

Wilkinson's
London
05.2022 - 08.2022
  • Delivered expert customer service through trained handling of retail inquiries, incidents, and product advice.
  • Adapted to diverse customer interactions, ensuring smooth store operations.
  • Enhanced merchandise visibility by organising and replenishing displays to brand standards.
  • Consistently met tight two-hour deadlines for section merchandising.
  • Managed stock flow between storage and sales areas to maintain availability.
  • Offered product recommendations based on customer preferences, enhancing sales opportunities.
  • Established rapport with customers through friendly interaction, fostering loyalty.
  • Operated tills with accuracy and confidence, supporting sales and upselling opportunities.
  • Managed returns and exchanges to ensure customer satisfaction.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Advised alternative products to meet specific preferences or budgetary needs.

Hospitality team member

Temp Tribe/Host
London
11.2019 - 08.2022
  • Executed numerous large-scale events in a variety of prestigious locations.
  • Supervised high-profile bar, improving guest satisfaction and ensuring high standards of etiquette.
  • Honed customer service skills through constant interaction with event attendees.
  • Handled complaints in professional manner to maintain brand reputation.
  • Upheld restaurant standards by conducting routine checks on presentation and hygiene.
  • Coordinated with bar staff to deliver drinks timely.
  • Adhered to health and safety regulations, ensuring safe environment for guests.
  • Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.

Nursery Practitioner (Apprenticeship)

Green Dragon Nursery
London
08.2020 - 04.2022
  • Developed skills in upholding cleanliness standards and performing risk evaluations to avert harm across various situations
  • Level 2 childcare qualified
  • Achieved first aid and child protection certifications; obtained DBS clearance.
    Oversaw daily activities and educational development of children in specific room.
    Exhibited dependability in managing children's needs and safety.
  • Ensured safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
  • Fulfilled duties of multicultural lead, analysing event-related information and offering cultural knowledge to guarantee alignment with government regulations
  • Promoted inclusivity within classroom using diverse teaching materials and practices.
  • Safeguarded children by ensuring compliance with GDPR confidentiality requirements.
  • Completed all safeguarding training to maintain updated knowledge and skills.
  • Monitored for signs of abuse and responded appropriately to protect vulnerable individuals.
  • Improved fine motor skills in children by introducing age-appropriate crafting activities.
  • Provided support during meal times, encouraging balanced diets for better health.
  • Assisted with nap times which contributed to improved energy levels among students throughout day.
  • Developed stronger language skills in children by implementing creative storytelling sessions.
  • Managed child behaviour effectively, resulting in harmonious learning environments.
  • Prepared daily activity schedules that promoted fun-filled learning experiences for children.
  • Planned educational games to stimulate cognitive growth in toddlers.
  • Conducted regular parent-teacher meetings, fostering strong communication channels between nursery and home environments.
  • Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
  • Attended regular training opportunities to expand professional knowledge and further career progression.
  • Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
  • Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
  • Encouraged physical fitness and wellbeing through outdoor activities.
  • Submitted written reports to parents detailing progress and development of children.
  • Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.
  • Boosted literacy and numeracy attainment using innovative games and exercise
  • Maximised funding opportunities for increased care capabilities.
  • Planned budgets to meet staffing and resource requirements within cost allocations.
  • Applied paediatric first aid and managed incidents with calm and composure.
  • Enhanced emotional development of children with use of empathy-focussed group activities.
  • Incorporated songs and rhymes into daily routines, enhancing toddlers' speech abilities.
  • Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
  • Adhered strictly to hygiene standards for overall well-being of children.

Legal administrative secretary

Elborne Mitchell LLP
City of London
12.2017 - 04.2019
  • Prepared and scanned numerous documents for case archiving, ensuring accuracy.
    Managed filing of legal and confidential documents to maintain compliance.
    Organised boxed materials for efficient storage and retrieval.
  • Creating audio transcriptions/copy typing of meeting and conference notes. Drafting letters and emails, as well as producing routine correspondence as required.
  • Proactive in cross-referencing and proofreading to ensure that work produced is consistently of extremely high standard, with great attention to detail
  • Assisting with production of firm's quarterly e-newsletter, including proofreading drafts.
  • Supervised in clerical duties such as monitoring post, e-mails, and faxes and ensuring they
    are dealt with promptly
    • Photocopying and scanning of documents as email attachments, as well as recording scanned documents
    documents accurately for online archiving
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Successfully delivered on tasks within tight deadlines.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Consistently arrived at work on time and ready to start immediately.
  • Improved efficiency and productivity by acquiring new skills.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Alleviated workload of managers, providing reliable support in project coordination.
  • Sorted and organised different types of information by document type, personnel or location.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Produced clean, error-free professional business correspondence for office team.
  • Took dictation and transcribed words for staff to create records and correspondence.
  • Applied maths abilities to calculate and check financial figures.

Crew Member

McDonald's
london
06.2017 - 06.2017
  • Refined ability to communicate with customers, essential for maintaining composure and positivity in stressful situations
  • Provided timely food and drink service during peak times, enhancing overall efficiency.
    Developed ability to serve quickly while upholding quality standards.
  • Assigned responsibility for restocking supplies in quieter periods
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.

Pharmacy Assistant

J.Lord Chemist
London
03.2014 - 05.2014
  • Maintained integrity by overseeing till processes and upholding standards of cleanliness in work area.
  • Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
  • Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
  • Educated customers about proper usage and potential side effects of prescribed drugs.
  • Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
  • Promoted wellness products strategically, increasing awareness among customers.

Education

GCSE -

Park View School

A Levels -

Haringey Sixth Form College
09.2018 - 03.2020

Skills

  • Staff supervision techniques
  • Efficient scheduling
  • Knowledge of gdpr regulations
  • Supply chain understanding
  • Accounting basics
  • Administrative support
  • Project planning
  • General office maintenance
  • Sales administration
  • Health and Safety Compliance

Awards

Awards & Recognitions

  • National Citizenship Service (NCS) Completion Certificate
    Summer 2018
    Successfully completed the NCS program, which involved participating in team-based activities requiring leadership and collaboration. Developed strong social and group-working skills, alongside the ability to challenge myself and adapt to new situations.
    Led a team to design and implement a campaign supporting homeless females by preparing and distributing care packages, positively impacting their well-being.
    Demonstrated effective leadership while also working cooperatively as a team member, balancing giving and receiving direction.
  • Mosaic Programme Completion Certificate
    2015
    Completed a developmental program focused on empowering young adults by enhancing confidence, communication, and teamwork skills.
    Engaged in various collaborative exercises and workshops that fostered personal growth and strengthened interpersonal abilities.

Both programs recognised my commitment and personal development through official certificates, reflecting my growth in leadership, teamwork, and social responsibility.


Bridge The Gap Studio

  • Facilitated programs aimed at improving home life, educational outcomes, attitudes, and future prospects.
  • Delivered music and drama therapy, creative workshops, and evidence-based parenting programs to promote positive life choices.
  • Developed and created spoken word content to engage young people and amplify their voices through performance.
  • Cultivated and mentored a young ethnically diverse group, guiding them through rehearsals and creative development for a public performance.
  • Managed project budgeting and contributed to marketing efforts to successfully promote the performance to the community.
  • Supported the organisation’s mission to improve life outcomes for young people and families through creative arts and therapeutic programs.

Timeline

Retail cashier

Wilkinson's
05.2022 - 08.2022

People Operations Assistant

Tottenham Hotspur Stadium
04.2022 - 08.2025

Nursery Practitioner (Apprenticeship)

Green Dragon Nursery
08.2020 - 04.2022

Hospitality team member

Temp Tribe/Host
11.2019 - 08.2022

A Levels -

Haringey Sixth Form College
09.2018 - 03.2020

Legal administrative secretary

Elborne Mitchell LLP
12.2017 - 04.2019

Crew Member

McDonald's
06.2017 - 06.2017

Pharmacy Assistant

J.Lord Chemist
03.2014 - 05.2014

GCSE -

Park View School

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MICHAELA RHULE