Michaela Patterson

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Tours/sales, IT onsite, Event planning, Dealing with access passes and Personal data, Meet and greet, managing my team to ensure everyone keeps a high level standard, Dealing with contractors, Sales force /Office move in-move out, Expenses.

• Contributed to team efforts by offering help during busy periods.
• Training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
• Managed Ground floor reception operations to ensure efficient service delivery, effective communication by liaising between various departments within 21 floors of different company procedures.
• Provided support to management team by preparing reports and documents as needed.

Sites covered:

76 Belgrave house

5 churchill place

55 baker street

Knight franks

• Utilised multi-line telephone system to manage incoming calls effectively.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Maintained accurate logs of visitor entries for security purposes.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Assisted with set up of ID card and access permissions following site security practices.
• Offered knowledgeable, friendly support to in-office guests.

• Scheduled employee shifts, guaranteeing round-the-clock service availability.
• Directed maintenance staff to keep facility and grounds at optimum standards.
• Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
• Briefed team on product changes and strategies to boost sales.
• Assisted in event planning activities, delivering successful events on premises.
• Liaised with housekeeping and maintenance departments to maintain hotel standards.
• Managed team of receptionists, enhancing overall service quality.

• Proactively addressed potential issues before they escalated, ensuring guest satisfaction.
• Managed team of receptionists, enhancing overall service quality.
• Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
• Reviewed staff performance by analysing KPI data and conducting appraisals.

• Streamlined reception processes for improved guest experience.
• Scheduled employee shifts, guaranteeing round-the-clock service availability.
• Assisted in event planning activities, delivering successful events on premises.
• Provided excellent customer service for repeat business from guests.
• Handled customer complaints calmly and professionally.

• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Prioritised tasks to maintain reliable service throughout peak times.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Oversaw office supply orders and replenished stock for staff use.
• Managed calendars, strategically scheduling appointments to maximise availability.