Michaela McLelland
Livingston,,West Lothian
Summary
Reliable and customer focused professional with experience in retail and hospitality laundry services. Strong work ethic with the ability to work efficiently under pressure, maintain high service standards, and contribute positively to a team environment. Seeking to apply my skills in a fast-paced role with opportunities to develop further.
Overview
9
9
years of professional experience
Work history
Laundry Assistant
NHS Lothian
Livingston, West Lothian
04.2021 - Current
- Followed strict NHS health & safety and infection control procedures
- Operated industrial laundry machinery safely and efficiently
- Managed high volumes of laundry during peak periods
- Maintained high cleanliness and quality standards
- Prioritised tasks to meet tight turnaround times
Customer Assistant
Morrisons
Livingston , West Lothian
04.2020 - 04.2021
- Delivered fast, friendly checkout service
- Maintained stock levels and replenished shelves
- Assisted customers with product selection
- Kept shop floor and displays clean and organised
- Supported deliveries and backroom organisation
Retail Assistant
Sports Direct
Livingston, West Lothian
04.2017 - 04.2020
- Developed strong product knowledge to provide informed advice and recommendations to customers
- Maintained accurate pricing and product labelling, including promotional offers
- Delivered high-quality customer service while managing multiple tasks simultaneously
- Processed refunds and returns in line with company procedures
- Remained calm and professional when serving high volumes of customers during busy periods
Education
Scottish Qualifications Certificate - Administration
Deans Community High School
Livingston 06/2014 - 06/2015
Scottish Qualifications Certificate - Religious, Moral and Philosophical Studies
Deans Community High School
Livingston 06/2013 - 06/2014
Scottish Qualifications Certificate - History
Deans Community High School
Livingston 06/2013 - 06/2014
Scottish Qualifications Certificate - Mathematics
Deans Community High School
Livingston 06/2013 - 06/2014
Scottish Qualifications Certificate - English
Deans Community High School
Livingston 06/2012 - 06/2013
Scottish Qualifications Certificate - Graphic Communications
Deans Community High School
Livingston 06/2012 - 06/2013
Scottish Qualifications Certificate - Craft and Design
Deans Community High School
Livingston 06/2012 - 06/2013
Scottish Qualifications Certificate - Music
Deans Community High School
Livingston 06/2012 - 06/2013
Skills
- Customer Service
- Teamwork
- Attention to detail
- Working under pressure
- Time management
- Problem Solving
References
References available upon request.
Timeline
Laundry Assistant
NHS Lothian
04.2021 - Current
Customer Assistant
Morrisons
04.2020 - 04.2021
Retail Assistant
Sports Direct
04.2017 - 04.2020
Scottish Qualifications Certificate - Administration
Deans Community High School
06/2014 - 06/2015
Scottish Qualifications Certificate - Religious, Moral and Philosophical Studies
Deans Community High School
06/2013 - 06/2014
Scottish Qualifications Certificate - History
Deans Community High School
06/2013 - 06/2014
Scottish Qualifications Certificate - Mathematics
Deans Community High School
06/2013 - 06/2014
Scottish Qualifications Certificate - English
Deans Community High School
06/2012 - 06/2013
Scottish Qualifications Certificate - Graphic Communications
Deans Community High School
06/2012 - 06/2013
Scottish Qualifications Certificate - Craft and Design
Deans Community High School
06/2012 - 06/2013
Scottish Qualifications Certificate - Music
Deans Community High School
06/2012 - 06/2013